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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

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2,924 topics in this forum

  1. Can I upgrade only Affinity Publisher to ver 2 ?

    By Žarko Germek,
    • 1 reply
    • 395 views

  2. Lost Product Key

    By Brian89450,
    • 1 reply
    • 279 views

  3. Please Cancel my New Subscription and refund my payment method. Please confirm when this is done.

    By Linnie F,
    • 4 replies
    • 445 views

  4. I just purchased Affinity 2 and Affinity Photo 2.

    By Linnie F,
    • 2 replies
    • 254 views

  5. Universal Licence

    By Agung,
    • 2 replies
    • 351 views

  6. License Paid but not registered (split)

    By whoismunchy,
    • 1 reply
    • 231 views

  7. Affinity Designer 1 for iPad “no longer shared”

    By tarredlog,
    • 1 reply
    • 237 views

  8. re-installation of Designer1

    By A kUhn,
    • 1 reply
    • 215 views

  9. change username

    By kdvdgun,
    • 8 replies
    • 1.4k views

  10. License Paid but not registered

    By Soud,
    • 4 replies
    • 397 views

  11. Plan to upgrading Publisher v2 but I have questions

    By Chancho,
    • 2 replies
    • 216 views

  12. Impossible to download

    By Pereaux,
    • 3 replies
    • 279 views

  13. Does anyone know where I can get a Product Key for Serif PhotoPlus X5......I'm reinstalling it but have lost my account details

    By LincImp,
    • 1 reply
    • 603 views

  14. Buying and saving AP2

    By Dinagirl,
    • 3 replies
    • 307 views

  15. One device, mutliple users, enterprise environment

    By geraldxx,
    • 3 replies
    • 290 views

  16. problem with logging into the customer panel

    By Agata Krypczyk,
    • 1 reply
    • 190 views

  17. Household same license 1 2

    By dronecrasher,
    • 25 replies
    • 1.6k views

  18. Product key

    By John Lamond,
    • 5 replies
    • 1.1k views

  19. Unable to activate v2 apps with universal license on MacOS

    By twojtyniak,
    • 0 replies
    • 264 views

  20. Product key on a second device

    By Elela,
    • 5 replies
    • 1.6k views

  21. Would Like To Upgrade - Bought on MS Store

    By bonaccij,
    • 2 replies
    • 398 views

  22. Can I get an installment when buying an universal license?

    By Jiyoung Joung,
    • 3 replies
    • 319 views

  23. Issues with old purchase

    By DerpsyKhaos,
    • 1 reply
    • 239 views

  24. Upgrade Trouble and Poor Customer Service

    By specworkfan,
    • 7 replies
    • 489 views

  25. camera support

    By roblee007,
    • 15 replies
    • 429 views
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