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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,053 topics in this forum

  1. Help required with registration.

    By Tim Goodacre,
    • 1 reply
    • 248 views

  2. Recent Account Hacks

    By BMSteve,
    • 14 replies
    • 788 views

  3. Registration Problem

    By FerdinandvNtP,
    • 1 reply
    • 262 views

  4. Webplus 7

    By FrodofromAus,
    • 1 reply
    • 273 views

  5. Cant use the software i bought

    By flabbiergerm,
    • 1 reply
    • 345 views

  6. Affinity Designer + Photo V1 no longer in Microsoft store?

    By Eliseo Viola,
    • 2 replies
    • 368 views

  7. ihad purchased affinity

    By francisca,
    • 1 reply
    • 253 views

  8. why are youtube videos not being published on my website after SSL installed? I use webplusx8

    By mayng,
    • 3 replies
    • 339 views

  9. Lost Product Key upon Re-Downloading Affinity Photo

    By Slugga,
    • 1 reply
    • 254 views

  10. iPad Affinity Photo as a Gift- question

    By nwhit,
    • 3 replies
    • 412 views

  11. Can I upgrade only Affinity Publisher to ver 2 ?

    By zareg,
    • 1 reply
    • 484 views

  12. Lost Product Key

    By Brian89450,
    • 1 reply
    • 394 views

  13. Please Cancel my New Subscription and refund my payment method. Please confirm when this is done.

    By Linnie F,
    • 4 replies
    • 752 views

  14. I just purchased Affinity 2 and Affinity Photo 2.

    By Linnie F,
    • 2 replies
    • 311 views

  15. Universal Licence

    By Agung,
    • 2 replies
    • 398 views

  16. License Paid but not registered (split)

    By whoismunchy,
    • 1 reply
    • 269 views

  17. Affinity Designer 1 for iPad “no longer shared”

    By tarredlog,
    • 1 reply
    • 369 views

  18. re-installation of Designer1

    By A kUhn,
    • 1 reply
    • 249 views

  19. change username

    By kdvdgun,
    • 8 replies
    • 1.7k views

  20. License Paid but not registered

    By Soud,
    • 4 replies
    • 495 views

  21. Plan to upgrading Publisher v2 but I have questions

    By Chancho,
    • 2 replies
    • 260 views

  22. Impossible to download

    By Pereaux,
    • 3 replies
    • 399 views

  23. Buying and saving AP2

    By Dinagirl,
    • 3 replies
    • 391 views

  24. One device, mutliple users, enterprise environment

    By geraldxx,
    • 3 replies
    • 362 views

  25. problem with logging into the customer panel

    By Agata Krypczyk,
    • 1 reply
    • 228 views
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