I have been a long-time user of Affinity Photo on Windows, and I recently needed to use the software on an iMac. As such, I proceeded to purchase a license yesterday.
However, I encountered several errors on your website while attempting to finalize the purchase. Despite these issues, I persisted and attempted multiple times. During one of these attempts, the payment was successfully charged to my bank account, but your website displayed an error, and I never received the license.
Due to time constraints and the urgency of delivering a file to a client, I had no choice but to purchase the license again using a different payment method (Paypal). This second purchase was successful, and I now have the license. However, I have been charged twice for the same product.
I have reached out to Affinity through multiple channels (email and Facebook) but have yet to receive a response. This situation is both frustrating and disappointing, as I expected better support and reliability from a company I have trusted for years.
I kindly request an urgent resolution to this matter, including a refund for the duplicate charge. Please confirm receipt of this email and advise me on the next steps.
Thank you for your attention to this issue. I look forward to your prompt response.
