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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

2,980 topics in this forum

  1. Registration Problem

    By FerdinandvNtP,
    • 1 reply
    • 234 views

  2. Webplus 7

    By FrodofromAus,
    • 1 reply
    • 238 views

  3. Cant use the software i bought

    By flabbiergerm,
    • 1 reply
    • 299 views

  4. Affinity Designer + Photo V1 no longer in Microsoft store?

    By Eliseo Viola,
    • 2 replies
    • 323 views

  5. ihad purchased affinity

    By francisca,
    • 1 reply
    • 230 views

  6. why are youtube videos not being published on my website after SSL installed? I use webplusx8

    By mayng,
    • 3 replies
    • 286 views

  7. Lost Product Key upon Re-Downloading Affinity Photo

    By Slugga,
    • 1 reply
    • 225 views

  8. iPad Affinity Photo as a Gift- question

    By nwhit,
    • 3 replies
    • 344 views

  9. Can I upgrade only Affinity Publisher to ver 2 ?

    By Žarko Germek,
    • 1 reply
    • 434 views

  10. Lost Product Key

    By Brian89450,
    • 1 reply
    • 303 views

  11. Please Cancel my New Subscription and refund my payment method. Please confirm when this is done.

    By Linnie F,
    • 4 replies
    • 585 views

  12. I just purchased Affinity 2 and Affinity Photo 2.

    By Linnie F,
    • 2 replies
    • 276 views

  13. Universal Licence

    By Agung,
    • 2 replies
    • 373 views

  14. License Paid but not registered (split)

    By whoismunchy,
    • 1 reply
    • 249 views

  15. Affinity Designer 1 for iPad “no longer shared”

    By tarredlog,
    • 1 reply
    • 292 views

  16. re-installation of Designer1

    By A kUhn,
    • 1 reply
    • 233 views

  17. change username

    By kdvdgun,
    • 8 replies
    • 1.6k views

  18. License Paid but not registered

    By Soud,
    • 4 replies
    • 447 views

  19. Plan to upgrading Publisher v2 but I have questions

    By Chancho,
    • 2 replies
    • 235 views

  20. Impossible to download

    By Pereaux,
    • 3 replies
    • 346 views

  21. Does anyone know where I can get a Product Key for Serif PhotoPlus X5......I'm reinstalling it but have lost my account details

    By LincImp,
    • 1 reply
    • 981 views

  22. Buying and saving AP2

    By Dinagirl,
    • 3 replies
    • 351 views

  23. One device, mutliple users, enterprise environment

    By geraldxx,
    • 3 replies
    • 310 views

  24. problem with logging into the customer panel

    By Agata Krypczyk,
    • 1 reply
    • 210 views

  25. Household same license 1 2

    By dronecrasher,
    • 25 replies
    • 1.9k views
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