emmrecs01

System specs in signature. Jeff

@Chris B Benchmark completes for me. Screenshot below, system spec in my signature. I assume the fact that my earlier attempts to run Benchmark failed because I had not then activated the CL option? Previously, several results were showing as N/A. Jeff

Just tested this on my system (details in my signature), having activated the CL option and had APh Beta restart: opening a .jpg, no problem; opening a .CR2 RAW, initially I see a "black rectangle" upper right corned of the image, but it disappears within two or three seconds; pressing "Develop" (no changes made from default settings) the phenomenon repeats, i.e, initially the developed image also has the black rectangle in the same upper right corner but it similarly disappears within two or three seconds. So, a graphics redraw problem? Jeff

@Lema21 What do you see in the area immediately below the section you have screenshot? On my account I see the following (with email address and key blurred out, for obvious reasons, I hope!): Jeff

@Sumesh Welcome to the Affinity forums. Ultimate Retouch Panel seems to be designed as an "add-on" to Adobe Photoshop, so not a plug-in, I think? Perhaps you should contact the developer of the software and ask that they make it compatible with Affinity Photo, because I don't think that there is any way for the Affinity developers to be able to incorporate it in its current format. HTH Jeff

@Myzlopez As suggested in another thread in the forum, for book covers you might also like to consider Affinity Designer (just to add to your confusion!) 🤔 Jeff

@John Alex Inevitable questions: which app (presumably Photo)? Which OS?

That would seem to indicate that you originally purchased the app from the Microsoft Store, because apps purchased there no longer support earlier versions than Win 10, as @walt.farrell said. Jeff

Duplicate of this post, which has received an answer

@Trav p Welcome to the Affinity forums. Since the error message clearly states "Your payment has been declined by your payment provider", how can you be so sure the problem is with Affinity??? However, I believe others have experienced this problem when using Debit, rather than Credit cards, especially if the owner of the card is not in the UK, where Serif/Affinity are based. I am sure one of the Serif Customer Support staff will see your post and respond after the weekend. HTH Jeff

@AFaison84 Welcome to the Affinity forums. Have you tried making the change that @Andrea Chioato shows in the post immediately above yours? Jeff

@johnnyimm Yes! Jeff

@GlueFactoryBJJ Did you read what @Dan C wrote in his reply to you: Because of this, Serif/Affinity cannot "fix" this, sorry! Jeff

@tschoen Welcome to the Affinity forums. Go to Preferences>User Interface and alter the settings in the area highlighted on my screenshot below:

I'm not sure exactly how Serif/Affinity would be able to do that? The problem is clearly with Malwarebytes code (somewhere) so not something Serif can address, I think. Jeff