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@eddietheone I downloaded your file, opened it in APh 2, version 2.1.1 and this is what I saw in the Develop Persona: So, this seems to be a problem specific to your computer, sorry! Jeff

Which version of APh? I downloaded a sample from here and had no problem opening it in APh 2.

@JavierBecana Unfortunately, I don't think that mp4 file has attached to your post.

Yes, I am running the MSI versions, but the OP was asking about Affinity version 1. Surely, version 2 install type should not affect version 1, should it?

They all appear for me in both locations, Control Panel>Programs and Features, and Settings>Apps & features!

@Bangzhu Speaking entirely for myself I completely fail to understand why you cannot access your AppStore account and so redownload the software you have already purchased! Re-reading this thread, it seems you have some sort of "disagreement" with Apple's Terms and Conditions and that it is this disagreement that is causing you to not be able to access your software. Is that correct? If it is, as has been made quite clear to you, there is nothing anyone who posts here, not even Serif staff, can do to directly help you, sorry.

@Bangzhu Just to add one important detail to what @MikeTO has written: In order to access your version 1 software in the Mac App Store you must ensure you log in there using the identical username to the one you used when you originally purchased the apps. Purchases of, and any subsequent redownloads of apps are forever linked to the account used to make the purchase.

@mayng Welcome to the website for Serif Affinity products, unfortunately not for the legacy range of Serif products which includes WebPlus and for which support is no longer provided by Serif, sorry. Please go to this site and register there to receive help from other users of the legacy software. HTH

@Dinagirl Welcome to the Affinity forums. I'm going to assume you are on Windows! 😇 If you have a Mac, hopefully a Mac user will see your post and respond to your question! First, to be able to install APh2 anywhere other than your C:\ drive you must ensure you download the .exe version of the installer, not the .msix version. Second, yes you can, at least theoretically, install the app to an external hard drive but, in order for the app to be available whenever you want to use it, you would need to ensure that the drive is always connected to your laptop and is never allowed to "go to sleep" or be disconnected (by Windows) if it is a USB drive On my computer I have very few programs installed on C:\ (by personal choice). Most, including ALL my Affinity apps, both versions 1 and 2 are are on my D:\ drive but it is an internal hard drive, not external. However, there are a number of Affinity files that are, by default, installed to your C:\ drive, even if the main program is on another drive. Personally I would NOT attempt to move them anywhere else, though I am sure it is possible to do so! HTH

Actually, version 1 was released several years ago, with ALL updates to that version being free to all users. Version 2 is exactly the same in that regard (there has already been at least one update released to all the version 2 apps and a number of betas). Why do you think that version 3 will be released as a yearly update?

Like @NathanC I too run the Game Drivers and GeForce Experience, without seeing these icons or seeming to suffer any obvious problems! And I do a lot of video editing! I use the Game Drivers because they are what the manufacturer of my video editing software actually recommend, rather than the Studio Drivers! I strongly suspect you are correct in thinking you cannot install BOTH versions of the NVidia drivers, even under different accounts. My understanding is that elements like (graphics) drivers are installed as "core" components of a Windows system and thus are not associated with any one user account.

@chrisell I can't help you with the alpha channel problems, sorry, but to "save" any image file to any format other than .aphoto you must Export it, (File>Export) or use the Export Persona. HTH

I think it is version 2 that is optimised for M1/M2, IIRC.

@salto But did you try @Dan C's suggestion of installing the .msi (EXE) version of APh? So, NOT the .MSIX version. (If installing the .EXE version works for you - personally I prefer it to the .MSIX version - you can then uninstall the .MSIX version without affecting any assets, plugins etc. you might have already added to APh 2. This is what I did.) And, to underline @walt.farrell's comment: I have all the version 1 and version 2 apps happily co-existing on my PC.

These instructions apply to the installation on your old computer. I no longer have Webplus installed but Help is a menu item towards the top left corner of the main workscreen. Click on it and a dropdown menu opens which includes "Registration Wizard". HTH