emmrecs01

@nicola.sama Welcome to the Affinity User forums. Which Affinity app (Designer, Photo or Publisher) and which OS (Windows, MAC, iOS) and version do you run?

@David Cowan Welcome to the Affinity forums, though I fear the rest of my post will NOT be what you want to read, sorry. First, the Universal Licence for ALL the Affinity apps on all OS platforms costs £159.99, not £299. (See this page for confirmation of that.) Second, Affinity Software products from Serif UK can be purchased direct from the Affinity Store, the Apple App Store (Mac OS), the iPad App Store or the Microsoft Store. I am not sure but I don't believe any third-party sellers are used to sell the products. Third, I see Nismosoft are apparently based in Leeds but the Products page of their website lists NO Serif Affinity products. So, what have you bought, and where do those flash drives come into the equation?

+100

I don't know if you are running Windows 10 but I know there was an update for it yesterday so, perhaps a restart was needed to complete the update? No apology necessary! Problems like this are very frustrating!

My pleasure! Enjoy your photo editing!

From which store did you purchase Affinity Photo 2? Serif, or the Apple or Microsoft Store? From what you write, and depending on which OS you have, I suspect it was the Microsoft or the Apple store, since you say you can find no record of your purchase in your account. Because Serif has no record of any purchase through either the Apple or M$ store that is the reason for what you are seeing. I hardly ever use the M$ store (and I don't have a Mac) so have no idea whether you can request a refund from whichever store you used and then purchase a licence direct from Serif. If you can I think you should do this as quickly as possible.

@Ruth Henderson Welcome to the Affinity forums. ALL the (Serif) Affinity apps are one-time purchases; nothing is available by subscription. So, if you are being charged monthly for something it is definitely NOT for anything from Serif, who are the makers of the Affinity software range. So, you need to check carefully who is taking this money from your account. There have been others who've posted here who seem to have been charged for something, possibly fraudulently. Have a look at this thread, especially the latest posts to it. HTH

+100 to this suggestion.

I suspect the ID being requested is the one you use to access the Microsoft Store, not anything to do with your Affinity ID. When you purchased the licence there you would have had to "log in" to the store; those log in details are what enables the store to verify you and your account.

@Catherine D Welcome to the Affinity forums! Are you to be the sole user of the computer(s) for your business? If so, the individual licence is fine; as long as you own and control any/all computers on which the software is to run. My understanding is that the Business Licence is for companies which have two or more employees who need access to the software which is running on computers owned by the business. HTH

@antonioangeles Welcome to the Affinity forums! Which Affinity product are you trying to buy, and in which country do you live? Jeff

I think what has led to those replies being created was the use of terms like "Scam" and "BS", both of which seem to me to be highly inflammatory.

Canva, not Canvas bought Serif, not the other way around! There may not have been any full version releases for some months but there is an active Beta program, whose latest update was, I believe, only last week! So No, no-one is abandoning anything!

@Legacy Story Coach Welcome! I note you say you are a brand-new subscriber, but the Affinity software suite is NOT a subscription item. So, in addition to what @walt.farrell has asked, it would be very useful to know exactly which software product you have downloaded.

@Cherrian Welcome to the Affinity forums. Version 1 of all the Affinity apps have not been available to purchase for some considerable time, at least two years, I think. Having accessed the G2A website and seen the prices they charge for the Affinity version 1 apps (far below the original retail prices) and, given that Serif no longer sell the software or the licences, I would be extremely wary of placing an order. I doubt very much whether Serif "approves" of, and therefore, works with this company. I think you need to request a full refund.