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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

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3,361 topics in this forum

  1. How to change profile picture on Affinity forum? 1 2 3 4 5

    By Barni M.,
    • 119 replies
    • 37.3k views

  2. OS Licensing and allowable number of installations and other FAQs (read before posting)

    By Patrick Connor,   
    • 0 replies
    • 18.4k views

  3. Contact Us

    By Patrick Connor,
    • 0 replies
    • 17.2k views

  4. Can´t login into the store [solved]

    By Uwe367,
    • 3 replies
    • 90 views

  5. cancel subscription

    By Tony Jennette,
    • 18 replies
    • 1.7k views

  6. Locked Out Affinity Account Via Email

    By okpalan,
    • 1 reply
    • 59 views

  7. Cant sign in.

    By Ethanfozsk,
    • 2 replies
    • 69 views

  8. I purchased Affinity Desingner for Mac OS by Mistake Instead of Windows.

    By Nonso Otekeiwebia,
    • 2 replies
    • 86 views

  9. Can’t open the file

    Topic was moved to forum iPad Questions

  10. Problema Compra Affinity Photo

    By LauraO,
    • 18 replies
    • 4.3k views

  11. I HAVE COMPLETED MY PURCHASE, BUT I HAVE NOT RECEIVED MY INVOICE, LICENSE, OR ANY CONFIRMATION EMAIL YET.

    By Muhammet Ali,
    • 1 reply
    • 115 views

  12. I cant log into my Affinity account

    By Ciaran77,
    • 4 replies
    • 288 views

  13. V1 compatible with MacOS Sequoia (OS 15.65)

    By classicdj,
    • 2 replies
    • 112 views

  14. Photo 2 on OSX Catalina

    By Brookr,   
    • 6 replies
    • 181 views

  15. Currency

    By LotusBlue,
    • 1 reply
    • 119 views

  16. I am outraged by Affinity behavior

    By Gianni Becattini,
    • 2 replies
    • 257 views

  17. I own v2 Photo+Design is there an upgrade to the Universal license?

    By StoneTree,
    • 9 replies
    • 425 views

  18. Can I upgrade my licence from Affinity V2 MacOS to Affinity V2 Universal Licence?

    By Galactica,
    • 3 replies
    • 205 views

  19. have v1 apps via mac app store

    By jackslivr,
    • 2 replies
    • 186 views

  20. registration problem

    By Meri R,
    • 3 replies
    • 302 views

  21. CraftArtist

    By Martha Kerby.,
    • 2 replies
    • 355 views

  22. Once activated, will the software work fine for any period of time without any internet connection ?

    By ChrisFR67,
    • 1 reply
    • 283 views

  23. New purchase of Affinity V2 Universal License.

    By Rob New Guy,
    • 3 replies
    • 399 views

  24. Legacy downloads

    By Ernest,
    • 2 replies
    • 257 views

  25. Logging in issues

    By JN Ziara,
    • 1 reply
    • 337 views
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