Tony Jennette Posted September 12, 2023 Posted September 12, 2023 please cancel subscription immediately & refund payment please Quote
walt.farrell Posted September 12, 2023 Posted September 12, 2023 Welcome to the Serif Affinity forums, Tony. The Affinity software projects sold by Serif Europe, Ltd., are a one-time purchase with no subscription fees. Are you sure you've posted on the correct forum? Perhaps you should be dealing with some other company called Affinity? (Note: I'm just a user of their software. Someone from Serif will be asking to confirm my comments at some time, but we've seen other posts by people who have confused the Affinity software with other products called Affinity which do have subscription or other fees.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Staff SFurniss Posted September 13, 2023 Staff Posted September 13, 2023 @Tony Jennette Welcome to the forums. As Walt says, there's no subscription for our software. It's bought for a one off payment. Also, you don't have an Affinity Store account under the email you used to set up this forum account. It sounds like you may be in touch with the wrong company. walt.farrell 1 Quote
Sharon Cruz Posted July 2 Posted July 2 I’ve been trying to cancel for 2 months no luck I want you to cancel and want a refund this is my final request. my next step will be legal action Sharon Cruz Quote
Hangman Posted July 2 Posted July 2 @Sharon Cruz, As mentioned above, there is no subscription; the Affinity software projects sold by Serif Europe, Ltd., are a one-time purchase with no subscription fees.. Can you confirm what you believe you've subscribed to and where you subscribed from? Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Sharon Cruz Posted July 2 Posted July 2 I don’t remember subscribing to anything I'm being charged $93.10 every month Thank You for your assistance Quote
Ali Posted July 2 Posted July 2 4 minutes ago, Sharon Cruz said: I'm being charged $93.10 every month What's the name that appears next to this amount on your statement eaxch month? As others have said, Serif do not offer any subscripotion packages. Hangman 1 Quote Ali 🙂 Hobby Photographer & Desk Top Publisher (Retired) Running Affinity Suite V2 on Windows 11 17" HP Envy i7 (8th Gen) & Windows 11 MS Surface Go 3 alongside MS365 (Insider Beta Channel). Volunteer with the Sutton Hoo Ship's Company.
Alfred Posted July 2 Posted July 2 11 minutes ago, Ali said: What's the name that appears next to this amount on your statement eaxch month? As others have said, Serif do not offer any subscripotion packages. Your inability to edit your posts is resulting in some delicious typos, Ali! subscripotion = regular deliveries from the soup kitchen Komatös 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Ali Posted July 2 Posted July 2 @Sharon Cruz Are you sure that it isn't a Canva subscription that you are being charged for? If so, you need to contect them, not Affinity. Quote Ali 🙂 Hobby Photographer & Desk Top Publisher (Retired) Running Affinity Suite V2 on Windows 11 17" HP Envy i7 (8th Gen) & Windows 11 MS Surface Go 3 alongside MS365 (Insider Beta Channel). Volunteer with the Sutton Hoo Ship's Company.
Ali Posted July 2 Posted July 2 32 minutes ago, Alfred said: Your inability to edit your posts is resulting in some delicious typos, Ali! So glad it's keeping you amused. emmrecs01 1 Quote Ali 🙂 Hobby Photographer & Desk Top Publisher (Retired) Running Affinity Suite V2 on Windows 11 17" HP Envy i7 (8th Gen) & Windows 11 MS Surface Go 3 alongside MS365 (Insider Beta Channel). Volunteer with the Sutton Hoo Ship's Company.
walt.farrell Posted July 2 Posted July 2 Just now, Ali said: Are you sure that it isn't a Canva subscription that you are being charged for? If so, you need to contect them, not Affinity. When we've seen this before it's often been from some other company named Affinity, sometimes (as I recall) a water company. Unless @Sharon Cruz is willing to share a screenshot of the bill she's getting we won't be able to tell. PaulEC 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Alfred Posted July 2 Posted July 2 51 minutes ago, Ali said: So glad it's keeping you amused. It’s not really so terribly amusing, but even if it were I would greatly prefer to see the forum software allowing you to edit your posts. emmrecs01 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Alfred Posted July 2 Posted July 2 54 minutes ago, walt.farrell said: When we've seen this before it's often been from some other company named Affinity, sometimes (as I recall) a water company. We had something very similar when PagePlus, Serif’s former flagship DTP product, was still current. A number of Page Plus Cellular customers posted to the forums to try to resolve problems related to billing for their phone usage. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Komatös Posted July 2 Posted July 2 @Sharon Cruz Which recipient requesting the amount is listed on the account statement? Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4351) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.3 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
Sharon Cruz Posted July 4 Posted July 4 On 7/2/2025 at 10:20 AM, walt.farrell said: When we've seen this before it's often been from some other company named Affinity, sometimes (as I recall) a water company. Unless @Sharon Cruz is willing to share a screenshot of the bill she's getting we won't be able to tell. All I can do is send screenshot showing payment I have never received a bill Quote
Ali Posted July 4 Posted July 4 What's the name of the payee next to the payment? Quote Ali 🙂 Hobby Photographer & Desk Top Publisher (Retired) Running Affinity Suite V2 on Windows 11 17" HP Envy i7 (8th Gen) & Windows 11 MS Surface Go 3 alongside MS365 (Insider Beta Channel). Volunteer with the Sutton Hoo Ship's Company.
Sharon Cruz Posted July 4 Posted July 4 2 minutes ago, Sharon Cruz said: All I can do is send screenshot showing payment I have never received a bill Quote
Ali Posted July 4 Posted July 4 The company selling Affinity software is called Serif, not Affinity Group. There are lots of Affinity Groups online, none of which have anything to do with Serif. If this were a payment for Affinity sofware, it would say Serif as the company. Quote Ali 🙂 Hobby Photographer & Desk Top Publisher (Retired) Running Affinity Suite V2 on Windows 11 17" HP Envy i7 (8th Gen) & Windows 11 MS Surface Go 3 alongside MS365 (Insider Beta Channel). Volunteer with the Sutton Hoo Ship's Company.
carl123 Posted July 4 Posted July 4 35 minutes ago, Sharon Cruz said: All I can do is send screenshot showing payment I have never received a bill Contact your bank to see who it is and to get as much details as possible Full name of merchant Contact information Address Sort Code Account Number etc You can sometimes trace them with that Also ask your bank to suspend payments to them as it could be fraudulent Until you notify your bank, they normally can't be held liable for any payments already paid PS What country are you in? emmrecs01 1 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
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