SFurniss

@prajapati I've edited your post to remove the order number, just to protect the security of your order. The order number you gave however was one of ours rather than a Microsoft order number. If you sign into your Affinity Store account here, you can access your orders from the 'downloads and product keys' section of your account. If you are having any problems accessing your Affinity Store account please email us on affinity@serif.com

@shuddemellOnly orders placed directly with us would show on an Affinity Store account. You would only have a product key if you had bought directly from us. The Apple version is validated via their Store so does not need a key.

@XJC If you can email affinity@serif.com we can look into this for you.

@yakubiq You need to buy a separate Windows version to install on Windows or a Mac version to install on the Mac. Each version is purchased independently and each has its own licenses. It would not be possible to swap from one to the other.

@Neha There are no fonts within the Affinity programs. All materials that are within the programs are provided with full commercial rights. You can view the full EULA here. You can access a downloadable press kit here. If you have any questions about the use of the these materials please contact our PR team by emailing pr@serif.com

@invictusman Can you clarify where you have seen us refer to a contractor's license?

@reinhard Malocha Wenn Sie die Software direkt bei uns gekauft haben, senden Sie bitte eine E-Mail an affinity@serif.com, damit wir dies für Sie prüfen können.

@simon palinIf you sign into the Store where you bought it from, (this may be our Store or otherwise either the Apple Store or the Microsoft Store) you can download again from there.

@ruben franco Debe comprar una versión de Windows separada para instalar en Windows o una versión de Mac para instalar en Mac. Cada versión se compra de forma independiente y cada una tiene sus propias licencias. Las versiones para iPad vuelven a estar separadas.

@wally & elva If you can email affinity@serif.com with a screenshot showing what you are entering, we can look into this for you.

@LoDo If you can email affinity@serif.com we can look into this for you.

@Erez If you can email affinityorders@serif.com we can look into this for you.

@Adenlan As long as it's just you using the software you can install the Windows version on as many PCs as you personally control. Likewise the Mac version can be installed on as many Macs as you control.

@Erez No that wouldn't matter. The resources in the Workbooks are not linked to an Affinity Store account.

@Dave89 You would only have a product key if you had bought the software. Please follow the prompt to continue with the trial.

@Stephanie Ui Licenses are permanently linked to the email address you use when you place the order. If you plan on reusing licenses when an individual leaves you may find it helpful to buy the software with a generic email rather than an individual one (for example admin@example.com rather than john.smith@example.com). You would then just need to make sure that the old user removes any copies they may have on their devices.

@MarcoG For security reasons the email address you use when you place your order is permanently linked to the license this can never be changed. The only time you will need to enter this though is when you install the software. You can however change the email address you use to sign into your Affinity Store account. Sign into your Affinity Store account by clicking here. https://store.serif.com/sign-in/ From the Affinity Account page click Account Details. In the Personal Details section enter your new email address and press Update Details. You should receive the message "Your details were updated". You can now log into the Affinity Store with your updated email address.

@JRClose That's fine, as long as you are the only one using the software you can install the Windows version on as many PCs as you personally control. Likewise the Mac version can be installed on as many Macs as you control.

@ANTHONY WATSON That's fine you are free to make a back up of your set up file. You can also access your download whenever you need to in the future from whichever store you bought it from originally.

@oscar202 Si puede enviar un correo electrónico a affinity@serif.com, podemos investigarlo por usted.

@Thomas St. Pierre You need to buy a separate Windows version to install on Windows or a Mac version to install on the Mac. Each version is purchased independently and each has its own licenses. It would not be possible to swap from one to the other.

@Fatima951 If you bought from the Apple Store and you are not finding an order in your account history, can I suggest contacting Apple for help.

@skoja I can see that my colleague Adam has replied to your email regarding this. Please reply to Adam's email with any questions you may have.

@Rp2patilrahul If you have emailed us you should hear back from someone shortly.

@Sihol As long as all versions are up to date, StudioLink will work regardless of where the individual programs were bought.