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About SFurniss

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    Service & Support

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  1. Where did you download the software from?
  2. You should be prompted to enter your product key when you first open the program. Are you still running a trial version at the moment?
  3. You need to buy a separate Windows version to install on Windows or a Mac version to install on the Mac. Each version is purchased independently and each has its own licenses. It would not be possible to swap from one to the other.
  4. The software would be yours for as long as you wish to use it and updates will be free until we get to version 2.0. At that point you can choose either to keep using it as is or pay to receive more updates. Bearing in mind that we released version 1.5 in November 2016, 1.6 in November 2017 and 1.7 in June 2019 it is safe to say that version 2.0 is still some time away. If you send an email to affinity@serif.com we can see what we can talk you through the prices
  5. Please email affinityreturns@serif.com with your order number.
  6. If you try again now, you should find this is resolved.
  7. SFurniss

    Extend Trial

    Once the trial expires it cannot be extended. If you do not have another machine you can try it on, the other option would be to take advantage if the 14 day money back guarantee we would offer when you buy the software directly from us.
  8. SFurniss

    pc and ipad

    You need to buy a separate Windows or Mac version to install on a desktop or an iPad version to install on the iPad. Each version is purchased independently and each has its own licenses.
  9. The bonus material is available wherever you buy the app. As Walt says, once you've installed the software, follow the link in the Welcome Screen and follow the prompts under the 'New to Affinity' tab.
  10. SFurniss

    Version 1.7.1 Photo

    When you originally ordered it may have been 1.5 or 1.6 that was provided but in your account we will give you a link to the latest build that is available. That is currently 1.7.1. If you have bought the app then all updates are free until we get to version 2.0
  11. I've checked with the team and they have not received an email from the address connected with your forum account. I've passed your email address over to them though, so please expect someone from their team to be in touch soon.
  12. SFurniss

    Credit Card Declined

    If you are not able to pay by credit card or Paypal the other option would be bank transfer. If you would like us to arrange this for you please email affinity@serif.com
  13. You can install the Windows version on as many PCs as you personally control. Likewise the Mac version can be installed on as many Macs as you control.
  14. SFurniss

    Product key

    You would only have a product key if you had bought directly from us. The Apple or Microsoft version is validated via their Store so does not need a key. Assuming you bought from us you can sign into your Affinity Store account at the link below. Once you are signed in you can access your product key fro m the 'downloads and product keys' section of your account. https://store.serif.com/sign-in/
  15. If you can email affinity@serif.com we can arrange for you to place an order for a redemption code. The recipient would then be able to enter the code on our website to add a pre-bought program to their own account.