SFurniss

If you ordered from the Apple Store sign into your Apple Store account with the same email address you used to place your order. If you ordered from us and you are having problems finding them in your Affinity Store account please email affinity@serif.com with your order number or the email address you used to place the order so we can look into this for you.

If you purchased through the Mac App Store, open the Mac App Store App and go to the Updates page. If the updates are not showing, go to Store > Reload page. This should hopefully force the updates to show. For purchases made directly through our own Store, your Affinity App will check for updates when opened and it should offer you the 1.7 update.

If you can email affinity@serif.com with your order number we can look into this for you.

Apologies for the delay. If you try again now, you should find this issue has been resolved.

Sorry, it would not be possible to move orders placed with us to the Apple Store or vice versa.

The pre-release offer was only available from us. If you sign into your account you can access your download from the 'downloads and product keys' section of your account.

You should have had a response by now. It may be worth checking your spam filters, if there is nothing there can I suggest resending the email after checking you have the correct address (edusales@serif.com).

If you've already bought the software then the updates are free. If you purchased through the Mac App Store, open the Mac App Store App and go to the Updates page. If the updates are not showing, go to Store > Reload page. This should hopefully force the updates to show. if you are trying to update one of our iPad apps, open the App Store app and go to the Updates page. If the updates are not showing, tap near the top of the screen where it states 'Updates' and then hold and pull down, then release. This should manually refresh the updates page. For purchases made directly through our own Store, your Affinity App it will check for updates when opened and it should offer you the 1.7 update. Finally for Windows Store purchases click the three dots in the top right corner of the app and then go to Downloads and updates. Click Get Updates. The updates should then appear.

Sorry, it would not be possible to move orders placed with Apple to our company or vice versa. You would only have a product key if you had bought directly from us. The Apple version is validated via their Store so does not need a key.

If you can email affinity@serif.com with your order number we can look into this for you.

It sounds like you bought the software from a third party but if you bought the software directly from us please email affinity@serif.com so we can help you find your account.

You need to buy a separate Windows version to install on Windows or a Mac version to install on the Mac. Each version is purchased independently and each has its own licenses. It would not be possible to swap from one to the other.

US tax rates vary from state to state but no taxes are charged on any US orders at our end.

If you can email affinity@serif.com with your order number and a screenshot of what you are entering in the boxes, we would be happy to look into this for you.

The main reason for the price difference is due to tax. Those based in Europe are liable to pay VAT where as those based in the US are not.