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@Dave89 You would only have a product key if you had bought the software. Please follow the prompt to continue with the trial.

@Stephanie Ui Licenses are permanently linked to the email address you use when you place the order. If you plan on reusing licenses when an individual leaves you may find it helpful to buy the software with a generic email rather than an individual one (for example admin@example.com rather than john.smith@example.com). You would then just need to make sure that the old user removes any copies they may have on their devices.

@MarcoG For security reasons the email address you use when you place your order is permanently linked to the license this can never be changed. The only time you will need to enter this though is when you install the software. You can however change the email address you use to sign into your Affinity Store account. Sign into your Affinity Store account by clicking here. https://store.serif.com/sign-in/ From the Affinity Account page click Account Details. In the Personal Details section enter your new email address and press Update Details. You should receive the message "Your details were updated". You can now log into the Affinity Store with your updated email address.

@JRClose That's fine, as long as you are the only one using the software you can install the Windows version on as many PCs as you personally control. Likewise the Mac version can be installed on as many Macs as you control.

@ANTHONY WATSON That's fine you are free to make a back up of your set up file. You can also access your download whenever you need to in the future from whichever store you bought it from originally.

@oscar202 Si puede enviar un correo electrónico a affinity@serif.com, podemos investigarlo por usted.

@Thomas St. Pierre You need to buy a separate Windows version to install on Windows or a Mac version to install on the Mac. Each version is purchased independently and each has its own licenses. It would not be possible to swap from one to the other.

@Fatima951 If you bought from the Apple Store and you are not finding an order in your account history, can I suggest contacting Apple for help.

@skoja I can see that my colleague Adam has replied to your email regarding this. Please reply to Adam's email with any questions you may have.

@Rp2patilrahul If you have emailed us you should hear back from someone shortly.

@Sihol As long as all versions are up to date, StudioLink will work regardless of where the individual programs were bought.

Sorry, it would not be possible to move orders placed with us to the Apple Store or vice versa.

It's a slightly different method, for Windows Store purchases click the three dots in the top right corner of the app and then go to Downloads and updates. Click Get Updates. The updates should then appear.

@johnnyimmSorry, it would not be possible to move orders placed with Microsoft to our company or vice versa I'm afraid.

If you can email affinity@serif.com we can look into this for you.