
SFurniss
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About SFurniss

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Service & Support
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LuxON reacted to a post in a topic: Affinity iPad - unable to log in to my accout
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declined transactions
SFurniss replied to stuck's topic in Customer Service, Accounts and Purchasing
@stuck If you haven't already ordered via Paypal or via Apple or Microsoft as Walt suggested, here's a link to an article on our forum covering failed payments. From what you've said, it may be connected to having a saved card in your account, so it's certainly worth following the advice to delete any saved cards. Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser. You'll need to be quick, the offer is technically over. Although sale prices are currently still showing on the site, we can't guarantee how long that will be the case. https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/ -
aries0d0f reacted to a post in a topic: 2 step verification for account security?
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Error en compra del software
SFurniss replied to Carlos Moré's topic in Customer Service, Accounts and Purchasing
@Carlos Moré Aquí hay un enlace a un artículo en nuestro foro que cubre los pagos fallidos. También puedo sugerirle que se asegure de tener las cookies habilitadas para nuestro sitio y que su navegador esté actualizado, o que intente nuevamente con un navegador diferente. Si aún necesita ayuda con este problema, envíe un correo electrónico a affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-pago-falló-al-procesar-y-se-tomó-mi-dinero-qué-puedo-hacer/ -
User name and password not recognised
SFurniss replied to Lynne Stone's topic in Customer Service, Accounts and Purchasing
@Lynne Stone Can I suggest resetting the password, are you using a password manager? If so please manually set the password to something of your choice instead. Please only use upper and lower case characters and numbers with no special characters. @TonyL8671 We've had some reports of this being connected to WIFI issues. Please try turning off your WIFI and closing the program. Please then re-open the program and reconnect to your WIFI. This should fix the issue. -
CLAVE DE PRODUCTO
SFurniss replied to Andy Morales's topic in Customer Service, Accounts and Purchasing
@Andy Morales Parece que hiciste un pedido en Apple Store. Solo tendría una clave de producto V1 si nos hubiera comprado directamente. La versión de Apple se valida a través de su tienda, por lo que no necesita una clave. Las versiones V1 para iPad/Mac se han eliminado de la Tienda, pero si las compraste anteriormente, seguirán estando dentro de tus aplicaciones y aún podrás acceder a ellas desde tu cuenta. Si no los encuentra en su cuenta, comuníquese con Apple para obtener ayuda. -
Affinity iPad - unable to log in to my accout
SFurniss replied to Winoo1's topic in Affinity on iPad Questions
@LuxON We've had some reports of this being connected to WIFI issues. Can I suggest turning off your WIFI, closing the program, then reopening the software and turning the WIFI back on. -
earl_grey reacted to a post in a topic: Universal license and refund
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Universal license and refund
SFurniss replied to earl_grey's topic in Customer Service, Accounts and Purchasing
@earl_grey If you can email affinityreturns@serif.com we can look into this for you. -
@kimHW You'll find an article on activating Apple Store orders here. https://affinity.serif.com/en-gb/learn/affinity-licensing-registration-and-activation-guide-mac-app-store/ From the screenshot you provided it looks like you my not be seeing the registration option in the software. You'll find advice on overcoming this issue here.
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Multiple Purchases Resolution?
SFurniss replied to Lloyd McFarlin's topic in Customer Service, Accounts and Purchasing
@Lloyd McFarlin We would not be able to move an order on our end I'm afraid. You could try asking Apple if they would be able to move your order to a difference Apple ID. -
@wkim Here's a link to an article on our forum covering failed payments. Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/
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Have I got a valid Licence!
SFurniss replied to Peter1208's topic in Customer Service, Accounts and Purchasing
@Peter1208 If you can email affinityorders@serif.com we can help you with this.