SFurniss

@Wawa Welcome to the forums. V2 is sold separately from V2. Upgrading is completely optional and, if you wish, you can continue to use the original apps for as long as you like. While V1 will no longer receive any feature updates, we will endeavour to fix any critical issues which may be caused by operating system updates for as long as is reasonable to do so. The V1 iPad/Mac versions have been removed from the Store, but if you've bought them previously they'll still be within your applications and you can still access them from your account. Here's an article with more information. https://support.apple.com/HT211841

@Keachie Apologies for the delay responding, and welcome to the forums. If you sign into your Affinity Store account here: https://store.serif.com/sign-in you can access your order from the 'downloads and product keys' section of your account. Here's an article talking you through how to install the software. https://store.serif.com/help/installation-guide/ The last step will be activating the license. Here's a link to an article talking you through that. https://affinity.serif.com/en-gb/learn/in-app-licence-activation-affinity-store/ If you need any help with any of this, please email affinity@serif.com

@Bill Buchanan Welcome to the forums. Sorry, the trials are fixed at the stated length and cannot be paused or extended. There is no need to cancel one of our free trials. It will end automatically at the end of the allotted time. We do not charge you following our free trial, You would need to place a separate order for the full program.

@MGS Welcome to the forums. For security reasons the email address you used when you place your V1order is permanently linked to the license. This can never be changed. The only time you will need to enter this though is when you re-install the V1 software. It is worth mentioning that this will not affect any V2 licenses you have bought. They are activated by signing into your Affinity Store account rather than by a product key. You can however change the email address you use to sign into your Affinity Store account. Sign into your Affinity Store account by clicking here. https://store.serif.com/sign-in/ From the Affinity Account page click Account Details. In the Personal Details section enter your new email address and press Update Details. You should receive the message "Your details were updated". You can now log into the Affinity Store with your updated email address.

@Lois822 If you can email affinity@serif.com we can look into the issue with your trial for you.

@ramy If you've followed Walt's suggestions without success, please email affinityorders@serif.com so we can look into this for you.

@kerning Welcome to the forums. It would not be possible to buy a Universal license in stages I'm afraid. Unfortunately we can't offer any more of a discount than the 50% currently on offer.

@MemoriaeRaven Welcome to the forums. If you've emailed us about this we should get back to you shortly. Thanks for your patience.

@Daniellitto Welcome to the forums. Sorry, we are no longer able to provide new V1 licenses I'm afraid.

@Kuyawa Welcome to the forums. Due to international sanctions we are not able to accept orders from Venezuela. We would not be able to offer advice on circumventing these financial laws.

@Tom____ Welcome to the forums. If you can email affinityorders@serif.com, we can look into this for you.

@Anonymous Puddle As @carl123 says, you should be able to click on the drop down menu icon, or just the button marked Windows to download your file.

@Eug Welcome to the forums. You just need to register one of your V1 purchases with us to be eligible for the discount. Here's an article talking you through the V1 registration process. https://affinity.help/photo/English.lproj/index.html?page=pages/GetStarted/registerAndSync.html?title=App%20registration%20and%20content%20syncing

@Quratulain1986 Can I suggest trying again with a different browser? If you still need help, please email affinityorders@serif.com so we can look into this for you.

@EricHArnold The V2 programs don't use a product key for activation in the same way that V1 did. Here's a link to an article talking you through license activation https://affinity.serif.com/en-gb/learn/in-app-licence-activation-affinity-store/