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SFurniss

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About SFurniss

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    Service & Support

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  1. We haven't released 1.8 just yet but when we do you will be able to access it. All updates are free until we get to 2.0.
  2. It looks like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. Before trying again you may wish to check your browser is up to date If the issue persists you may wish to contact your bank to see if there is a reason this is being declined.
  3. Sorry, the Workbooks are only available as a physical item.
  4. Once the trial expires it cannot be extended. If you do not have another machine you can try it on, the other option would be to take advantage if the 14 day money back guarantee we would offer when you buy the software directly from us.
  5. You need to buy a separate Windows or Mac version to install on a desktop or an iPad version to install on the iPad. Each version is purchased independently and each has its own licenses.
  6. We've edited your post to remove personal information. If you can email affinity@serif.com we can discuss this issue with you
  7. If you can email affinity@serif.com we can look into this for you.
  8. I've edited the two posts to remove the two mentions of the email address. If you sign into your Affinity Store account you will find your order under the 'downloads and product keys' section of your account.
  9. It looks like you ordered from the Apple Store rather than from us. You would only have a product key if you had bought directly from us. The Apple version is validated via their Store so does not need a key.
  10. If you email our educational team on edusales@serif.com they will be happy to discuss this with you.
  11. Assuming you are within your 14 day money back guarantee, please email affinityreturns@serif.com so we can refund your order and arrange for you to place a new order for the correct item
  12. You can install the Windows version on as many PCs as you personally control. Likewise the Mac version can be installed on as many Macs as you control.
  13. Apologies for the delay, we have been exceptionally busy due to the email offer. If you have sent an email or a Facebook message our orders team will get back to you soon.
  14. It sounds like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This will drop back into your account once your bank realises we cannot collect the payment. Before trying again you may wish to check your browser is up to date If the issue persists please email affinity@serif.com so we can manually arrange for you to place an order.
  15. Apologies for the delay responding to your email. We have been exceptionally busy due to the email offer. I can see my colleague responded to your email earlier today. If you have any questions please reply to his response. Now that you have had the initial response you should find that any further replies are answered much faster.
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