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Dan C

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About Dan C

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  1. I'm glad to hear you've been able to restore this data! Many thanks for the information provided, I've forwarded this through to our QA team and we'll continue to investigate this further
  2. Thanks for letting me know, if you have any further issues please don't hesitate to comment here, or if it's unrelated then start a new thread
  3. Hi John, Welcome to the forums Firstly I recommend changing your forum username as using your email address leaves you vulnerable to spammers looking to harvest addresses. You can change your username in your Account Settings. Secondly the Help file uses icons, not text, for these keys however you may find that the online Help file prints better for you, you can find this here - https://affinity.help/ Thirdly, we have a 'cheat sheet' with the most commonly used keyboard shortcuts in Designer which you can find here - https://affinityspotlight.com/article/downloadable-affinity-keyboard-shortcut-cheat-sheets/ I hope this helps!
  4. No problem at all John, thanks for posting your resolution for other users to see
  5. Thanks for letting me know, I'm glad to hear that Affinity is no longer crashing. Your crash log showed that you were 'Out of memory' so it may have been a temporary issue - may I ask how long you have been experiencing this crash for our future reference?
  6. Dan C

    Drag and Drop

    Hi Chamber Photography I've had another user report this when using iPad OS 13.2 beta, however I've downloaded and installed the beta on an iPad here and I'm unable to replicate this crashing behaviour. Can you please open Settings and scroll down the right hand side until you see Photo with the Affinity logo and select this, here please make sure that Photos access is set to Read and Write. If it's already set, please change this to Never, then restart your iPad, go back into settings and return the setting to R&W. Now try dragging and dropping into Affinity - does this fix the issue for you?
  7. My sincerest apologies, I've since been able to replicate this issue - it appears as though your Index has been added to your Master Page 'IndexFirst'. Although you have Index Topics set in the Index Studio, none of these are marked, meaning your Index is currently appearing empty. I've spoken with our QA team and they agree that we could implement a special character of sorts, to indicate this - as it's certainly not clear currently. If you select and delete the 4 frame text objects on your IndexFirst master page, you'll find you're able to insert the index anywhere in your document, without seeing the previous error message - however do bear in mind that before you've marked any of your Index entries, the Index will appear blank. I hope this helps!
  8. Thanks for that, this shows that the app is crashing when contacting DirectX. In order for us to investigate this further and improve the app in the future, I'd like to request a further dump file be generated. Can you please; Download ProcDump from the following link - https://docs.microsoft.com/en-gb/sysinternals/downloads/procdump Extract the files from the zip folder, then create a new folder on the root of your C:\ drive called ProcDump then move procdump64.exe into this folder. Open Command Prompt (cmd from the Run dialog) then type cd\procdump and press enter. Now paste the following string and press enter, then make sure you leave CMD running. procdump64.exe -mp -w photo.exe Now with CMD running in the background, try launching Affinity Photo and wait for the app to crash/close. Open the folder C:\ProcDump - hopefully you will have a .dmp file created here that you can upload to your response. I'd also like to know the driver version number that's currently in use, if you open Device Manager then right-click on your Intel HD 620 and select Properties. In the dialog that opens select the Driver tab at the top and here you should find the driver version number. Many thanks for your continued patience and understanding here, it's certainly more than appreciated.
  9. Thanks for confirming that, I've opened a test RAW file from this camera here and I'm not seeing the same issue. Could you please provide a screenshot of your 32bit Preview studio in the Develop Persona?
  10. Thanks for confirming that, can you please open Windows Run (Windows Key + R) then paste the following string and press OK: %APPDATA%\Affinity\Photo\1.0\CrashReports\reports In the window that opens, please select the most recently created .dmp file, then attach this to your reply here. Many thanks in advance!
  11. Thanks for your files, screen recordings and information provided, it's certainly useful. I agree, opening the file in Affinity Photo reports the following - Converting the document to sRGB will always convert the colours in your document to match the colour space, assigning a colour space will not, so assigning is the right choice here for you, but that doesn't change the fact the colour space isn't being reported correctly. Could you confirm, as I note this file was converted from a PSD - what colour space/profile was used in PS please?
  12. Hi commpaul, Welcome to the forums Sorry to hear you're having trouble with updating, I'll need a copy of your installation log file also. Please open Windows Run (Windows Key + R) then paste the following string and press OK: %temp%\AffinitySetup In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here. Many thanks in advance!
  13. Hi eyanobi, Welcome to the forums Could you please confirm, was your external backup made using TimeMachine, or another backup/recovery method? Was your app purchased through the Mac App Store or the Affinity Store?
  14. Thanks for letting me know and I'm sorry to hear this. Could you please confirm, what are you trying to add as an Index in your document? How are you adding this Index please? As a test I have added 'medical' as an index into your document provided via email and this was added without issue/error message. With the Index Studio open you can Update the Index by using the following icon at the top of the Studio - Or alternatively delete an index by using the Trash can icon in the same location.
  15. Thanks for confirming that AnnH, I've been able to find your Affinity Account and I can see a purchase for Affinity Photo (Windows) here, therefore I have added the brush pack to your account and you should receive an email with a download link shortly!

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