StevenS

Hi @Paolavarua, welcome to the Affinity forum. Closing your account would remove your entire Affinity Store order history. This cannot be done remotely, but you can request for your account to be closed/deleted by contacting dataprotection@serif.com. Please note that closing your account would not have any affect on existing installations, only prevent any future licence activations. It is not possible to logout of the Affinity apps remotely, however if the Affinity apps are not used for 30 days, a sign-in request will appear in the app which would lock out further use without a successful sign in.

Hi @Domi70, We are no able to locate any Affinity Store accounts that use the same email address as that which you have used for your Forum account. Could you please contact affinity@serif.com with an Order ID so we can look in to this further for you?

Hi @undercovergypsy, 2FA can only be enabled on an Affinity Store account by someone with knowledge of the accounts login details. We can see that it was enabled on your account earlier this year. Should you now wish for 2FA to be removed, please contact affinity@serif.com. Please be sure to include your name as it appears on the Affinity Store account along with the date of the most recent purchase on the account and the last 4 digits of the card used to complete that purchase.

Hi @rtteachr, We do not have any news to share at this time but we are working diligently to get this ready at the earliest convenience. Should you have any specific questions, please direct them to edusales@serif.com.

Hi @davide azzaroni, welcome to the Affinity forum. We are sorry to hear about your experience whilst attempting to place an order through the Affinity Store. We have taken a look and checked over our payment portal but been unable to replicate the issue you have reported, we do however hear of this happening from time-to-time and there are several things you could try to help get the order through successfully. Firstly the most common fix is to try a different payment option, so if you were attempting to pay with a credit/debit card, maybe try PayPal or any of the other payment options. If that is still unsuccessfully we can rule out any issues with the payment method you are trying. From there we recommend ensuring that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the 3D Secure window appearing the best way to do that is to try a different browser entirely. Ensure that your firewall is not blocking any part of the payment process. If the issue persists on that device, we also recommend trying the above suggestions from other device, maybe a tablet or a smart phone.

Hi @dwraithe, welcome to the Affinity forum. It appears that for a small window of time, payments made through our store were not converting to successful orders. This has however since corrected itself and our apologies for any inconvenience this might have caused. We have contacted Digital River to ask them to reverse the funds back to you and will confirm when this has been done by replying to the email that you also sent to us.

The error message you are seeing does indicating that either the Affinity ID or the password is incorrect, unfortunately we cannot deduce which of the two it might be from your image. Perhaps you could contact is via affinity@serif.com without the blur on the email address so we can rule out the email address being mistyped Whilst you may be confident that both are correct, once we've ruled out it being the email, it leaves only that the password that is incorrect or we would be seeing a different error message entirely. We would encourage typing the password in manually rather than with a password manager or copy/pasting the password (if that is how it is being entered). We also suggest checking your password manager as we have had reports of some password managers saving two Affinity passwords entries (one for serif.com and a second for affinity.store) If that still fails would be to reset the password using the "Forgot your password?" link on screen and try again manually after the reset with the new password.

Just to confirm the above, the discount offer and the trial are not linked. Our current sale will come to an end on August 15th. We do not currently have any future sales info we can share for later in the year, however we have historically offered a Black Friday discount.

Hi @J-Dog, When you set up MFA (multi-factor authentication) on your Affinity Store account you can opt for the codes to either be generated in an authenticator app or to be sent via email. There is no option to have authentication codes sent to you by text and we do not hold any phone numbers for our users. We can see that your MFA was set up to generate in an authenticator app so please be sure to check that app for the correct code. Please note that the code will refresh every 30 seconds.

Hi @am2354, our records show that you own Affinity Photo 2 for iPad and Affinity Photo (1) for Mac. You would not be able to activate Affinity Photo 2 for Mac with a V1 Mac licence or an Affinity Photo 2 for iPad licence. If you have purchased Affinity Photo 2 for Mac, can you please contact afffinity@serif.com with your purchase receipt and we can advise on this further for you.

Hi @Charles75018, Vous auriez besoin d'autant de licences qu'il y a d'utilisateurs ou de postes de travail. Quel que soit le nombre le plus bas (postes de travail par rapport aux utilisateurs), correspond au nombre de licences dont vous auriez besoin. Pour plus de détails sur les licences Business, veuillez contacter notre équipe Business ; https://affinity.serif.com/business/

Hi @Joseph Kunz, There is no requirement for you to post on our forum if you have also sent us an email. It only doubles our workload and slows down our response times. As we advised via email please try adding "D-" to the start of the postcode. The code you enter on our site needs to match the exactly that which is registered for the payment method. PayPal silently apply D- to all German postal codes. If you continue to have issues, please feel free to contact us directly via affinity@serif.com

Hi @Abdullah Bin Zaman, welcome to the Affinity forum. Our sincere apologies, due to a temporary issue on our site at the time of your purchase, the payment in question was taken by our payment gateway Digital River but that did not create an order on our site. We do not have way to create an order once this occurs but we are working with Digital River to get the funds returned to you at the earliest convenience and will update you on the progress as soon as we can. Should you wish to place an order whilst this takes place you can do, alternatively if you prefer to wait for the funds to be returned we fully understand.

Hi @Huskii, Welcome to the Affinity forum. Due to the nature of the reasons for the 13 failed purchase attempts, can you please contact affinityorders@serif.com so that we are able to provide more details for you.

Update to this post - previous answers have been hidden to avoid confusion. Unfortunately there is currently no way to gift the Affinity apps, sorry. One work around would be to place an order using their name and email address but your payment details, however this method is only possible if the recipient does not already have an Affinity Store account. Another solution would be to purchase an Apple/Microsoft gift card, for the recipient to purchase via those respective stores.