StevenS

Hi @Reddd, welcome to the Affinity Forum. The Affinity Store does not use the same user database as the Affinity Forum so you do not yet have an Affinity Store account. Instead of selecting "Existing Customer", please use the "New to Affinity" option during the checkout process to continue with order and create an Affinity Store account.

Hi everyone, Our sincere apologies for the delay in getting back to you, our payment portal unfortunately experienced some down time on Wednesday/Thursday whilst the Affinity team were out of the office. We are currently looking into what happened and hope to update everyone who placed an order during that time at the earliest convenience. If you have not already done so, please contact affintyorders@serif.com so we can update each of you individually about your specific order as we learn more.

I'm a bit puzzled by what any remaining questions there may be here, but I'll pick out some points raised, comment on them and hope that all the bases are covered. You bought directly from us on March 12 I believe this is because "it is too advanced for the operating system that (your) Mac can handle" and not anything to do with where it was purchased. If this is referencing reverting to V1 which I presume it is given the operating system comments above, that would not be possible irrespective of where it was purchased and was answered perfectly by Paul ⤵️ If you are considering buying again in the hopes you will receive a license to use V1, do not. It is not possible to acquire any of our V1 apps in any way since the launch of V2 on November 9th 2022. Can you highlight this glitch for us so we can take a look? Clients who buy Affinity (V2) software from anywhere are not able to switch to an earlier (V1) version. We hope that no one will expect to receive our V1 apps with a V2 purchase especially as there is no mention of V1 on our V2 product pages, that said... ...Anyone reading this in the future who is considering purchasing an Affinity app, please note that you will only receive the items that you add to your cart after completion of the purchase. Can you please elaborate on this? Hopefully you already know the answer to this from the comments above but to re-iterate - purchased Affinity Publisher 2 directly from Affinity (again) would not grant you access to any of our V1 apps. You would not, but we would discourage adding multiple Affinity Store accounts to the confusion.

Hi @ploen, welcome to the Affinity forum. We are sorry to hear about your experience whilst attempting to place an order through the Affinity Store. We have taken a look and checked over our payment portal but have been unable to replicate the issue you have reported, computers are funny things though so we do hear of this happening from time-to-time and there are several things you could try to help get the order through successfully. Firstly the most common fix is to try a different payment option, so if you were attempting to pay with a credit/debit card, maybe try PayPal or any of the other payment options. If that is still unsuccessfully we can rule out any issues with the payment method you are trying. From there we recommend ensuring that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the 3D Secure window appearing. The best way to do that is to try a different browser entirely. Also ensure that your firewall is not blocking any part of the payment process. If the issue persists on that device, we also recommend trying the above suggestions from other device, maybe a tablet or a smart phone.

We've had an update on this from our Web Team who have advised that "The upgrade offer is a pre-built basket this is separate from the usual Store checkout. It's not possible to mix the two, the customer would have to place two separate orders." We hope this helps

Hi @ACDesignStudio, If you first add one of the items to your cart, and then select the Affinity logo in the upper left you will be taken back to our homepage where you can navigate to other product pages to add further items. This method can be repeated as many times as required.

Hi @Margaux Recon, welcome to the Affinity forum. We can certainly look in to this for you, please reach out to our Orders team via email at affinityorders@serif.com.

Hi @braulio tapia, Bienvenido al foro de Affinity. ¿Sería posible enviar una captura de pantalla de lo que ve en la aplicación y su recibo de la App Store a affinity@serif.com para que podamos investigar esto más a fondo por usted?

HI @flouz, welcome to the Affinity forum. With the Universal Licence you can install the apps on all compatible devices within your home and used simultaneously by yourself and your family members.

Hi @cochranaudio, welcome to the Affinity forum. You original signed up to the Affinity forum with the same email address used on your Affinity Store account back in November. At that time we sent you an email with a link to verify your account. The link in that email was not ever clicked and you account was not ever verified. We have now manually verified the Affinity Forum account that you created in November.

Hi @jaypeg, welcome to the Affinity forum. Would you be able to contact affinity@serif.com and share your Apple purchase receipt with us so that we can advise on this further for you?

Hi @Hobgoblin, welcome to the Affinity forum. Unfortunately we do not have an upgrade path from individual V2 apps up to the V2 Universal Licence. We do have discounts from time to time and to be sure that you do not miss out, please keep an eye on our social media channels. As soon as any discounts go live, you can be certain that we will announce them there first. If you have an Affinity Store account, you can also update your email preferences from within your account so that we can let you know of any discounts via email. https://store.serif.com/account/details/

Hi @Panchdara, The messaged shown for unsuccessful sign in attempts is deliberately vague to prevent nefarious individuals from bulk trying different emails to attempt to discover if an Affinity Forum account exists for that email address. It is the hope that users will know which email address they used for their Affinity Forum account, can double-check the email themselves for typos and should they continue to have issues signing in, will contact us directly for further advice.

Hi @Pema Dupchu, welcome to the Affinity forum. I have been unable to locate any purchases or an Affinity Store account registered to the email address you have used to create your forum account. Could you please contact affinity@serif.com with your Order ID and any other email addresses you may have used so that we are able to look in to this further for you?

Hi @CM Lowry, It is not possible to move licenses between accounts. Should you prefer the license on another account, you will need to contact affinityreturns@serif.com to request a refund and then place a new with the preferred email address.