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StevenS

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  1. Hi @ploen, welcome to the Affinity forum. We are sorry to hear about your experience whilst attempting to place an order through the Affinity Store. We have taken a look and checked over our payment portal but have been unable to replicate the issue you have reported, computers are funny things though so we do hear of this happening from time-to-time and there are several things you could try to help get the order through successfully. Firstly the most common fix is to try a different payment option, so if you were attempting to pay with a credit/debit card, maybe try PayPal or any of the other payment options. If that is still unsuccessfully we can rule out any issues with the payment method you are trying. From there we recommend ensuring that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the 3D Secure window appearing. The best way to do that is to try a different browser entirely. Also ensure that your firewall is not blocking any part of the payment process. If the issue persists on that device, we also recommend trying the above suggestions from other device, maybe a tablet or a smart phone.
  2. We've had an update on this from our Web Team who have advised that "The upgrade offer is a pre-built basket this is separate from the usual Store checkout. It's not possible to mix the two, the customer would have to place two separate orders." We hope this helps
  3. Hi @ACDesignStudio, If you first add one of the items to your cart, and then select the Affinity logo in the upper left you will be taken back to our homepage where you can navigate to other product pages to add further items. This method can be repeated as many times as required.
  4. Hi @Margaux Recon, welcome to the Affinity forum. We can certainly look in to this for you, please reach out to our Orders team via email at affinityorders@serif.com.
  5. Hi @braulio tapia, Bienvenido al foro de Affinity. ¿Sería posible enviar una captura de pantalla de lo que ve en la aplicación y su recibo de la App Store a affinity@serif.com para que podamos investigar esto más a fondo por usted?
  6. HI @flouz, welcome to the Affinity forum. With the Universal Licence you can install the apps on all compatible devices within your home and used simultaneously by yourself and your family members.
  7. Hi @cochranaudio, welcome to the Affinity forum. You original signed up to the Affinity forum with the same email address used on your Affinity Store account back in November. At that time we sent you an email with a link to verify your account. The link in that email was not ever clicked and you account was not ever verified. We have now manually verified the Affinity Forum account that you created in November.
  8. Hi @jaypeg, welcome to the Affinity forum. Would you be able to contact affinity@serif.com and share your Apple purchase receipt with us so that we can advise on this further for you?
  9. Hi @Hobgoblin, welcome to the Affinity forum. Unfortunately we do not have an upgrade path from individual V2 apps up to the V2 Universal Licence. We do have discounts from time to time and to be sure that you do not miss out, please keep an eye on our social media channels. As soon as any discounts go live, you can be certain that we will announce them there first. If you have an Affinity Store account, you can also update your email preferences from within your account so that we can let you know of any discounts via email. https://store.serif.com/account/details/
  10. Hi @Panchdara, The messaged shown for unsuccessful sign in attempts is deliberately vague to prevent nefarious individuals from bulk trying different emails to attempt to discover if an Affinity Forum account exists for that email address. It is the hope that users will know which email address they used for their Affinity Forum account, can double-check the email themselves for typos and should they continue to have issues signing in, will contact us directly for further advice.
  11. Hi @Pema Dupchu, welcome to the Affinity forum. I have been unable to locate any purchases or an Affinity Store account registered to the email address you have used to create your forum account. Could you please contact affinity@serif.com with your Order ID and any other email addresses you may have used so that we are able to look in to this further for you?
  12. Hi @CM Lowry, It is not possible to move licenses between accounts. Should you prefer the license on another account, you will need to contact affinityreturns@serif.com to request a refund and then place a new with the preferred email address.
  13. Hi @nijineko, As advised by carl123, Affinity Publisher 2 is not compatible with Windows 7. You can find the full system requirements for Affinity Publisher 2 through the link below; https://affinity.serif.com/publisher/full-feature-list/
  14. Hi @paulos, The upgrade path that is offered is from any number of V1 apps to our Universal Licence. We do not offer an upgrade path for single apps. We do have discounts sporadically throughout the year however the Black Friday discount has historically offered the largest discount (unique instance discounts excluded). The Universal Licence includes all three of our apps on all three operating systems that we create apps for (MacOS, Windows, iPadOS).
  15. Hi @Russ W, The Affinity software licences are not transferable, each of our V1 apps were sold separately for Mac and Windows, and each had their own license. Unfortunately it is no longer possible to purchase new V1 app licences.
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