StevenS

Hi @keren, Please see this link below for help registering the apps. If you have any further issues, please contact affinity@serif.com.

Hi @PriyaRK, If you could please contact corpsales@serif.com, our team will be able to advise on this for you.

Hi @Designer,Publisher, Photo,, welcome to the Affinity forum. Having looked at the Event log on your account, it appears that you were not seeing the reCaptcha appear when attempting to sign in as as you registered a reCaptcha score of -1. Can I suggest turning off any adblockers and trying again. It may also help to try a different browser entirely.

Hi @Redi, welcome to the Affinity forum. We do not have any accounts registered in our store under the email address you are using here on the forum. My instinct is that you bought our apps from either the Mac App Store or the Microsoft Store and if that is the case, you can download the apps again from the respective store. If you did purchase from our store, please contact affinity@serif.com with your order number can we can take another look at this for you.

Hi @Marylene, welcome to the Affinity forum. Please see this post from our FAQ, and if you have any further question please contact affinity@serif.com.

Hi @vitamanic, Serif software is platform specific. If you wish to use Serif Software on both Mac and Windows platforms, you must purchase a license for each. Our software licences are not transferable and you would need to purchase a separate macOS licence to install on macOS devices. Each version is sold separately and each has its own licenses.

Hi @Vogel Architekten, Welcome to the Affinity forum. The best advise would be to contact corpsales@serif.com and they will be able to advise the best direction for you to take.

Hi @Laurents, welcome to the Affinity forum. You have done everything correctly. As our apps can also be purchased from the Apple Store and the Microsoft Store, not every Affinity user will have (or want?) an Affinity Store account. As such, the forum is set up for a unique login so that anyone who may wish to post here is able to do so.

Hi @Athelu, welcome to the Affinity forum. It is not possible to merge two Affinity Store accounts, or transfer purchases between accounts.

Hi @indianajames, welcome to the Affinity forum. We have security measures in place to prevent more than two orders being placed in quick succession as this can indicate fraud. Please wait twenty-four hours and try again. You can avoid this happening in the future by placing everything in your basket before checking out.

Hi @indieAlpha, welcome to the Affinity forum. Serif Software is platform specific. If you wish to use Serif Software on both Mac and Windows platforms, you must purchase a license for each. https://store.serif.com/help/

HI @LampForAmp, welcome to the Affinity forum. Please see the link below for help register our apps. https://affinity.help/photo/English.lproj/index.html?page=pages/GetStarted/registerAndSync.html?title=App registration and content syncing

Hi @skaixte, welcome to the Affinity forum, Hopefully you we can figure our the cause of this, could you please send an email to affinity@serif.com with a screenshot of product key entry screen with the email address, and product key you are entering, with the error message also visible, We can then look in to this further for you

Hi @dvh-studio, welcome to the Affinity forum. There are no plans for an e-Workbook, but there is a wealth of digital tutorials available in the Learn area on our site and here on the forum. There's also a growing number of video tutorials being created by users on YouTube.

Hi @Rob12, welcome to the Affinity forum. We have security measures in place to prevent more than two orders being placed in quick succession as this can indicate fraud. Please wait twenty-four hours and try again. You can avoid this happening in the future by placing all items into the basket before checking out