StevenS

Hi @Matt_P, I cannot see any emails in the queue from your email address. Could you please contact affinityorders@serif.com and they will be able to assist you.

Hi @ljh07, Welcome to the Affinity forum. If you have not done so already, please contact affinityorders@serif.com

Hi @Mischugo and @Yurai, Sorry for the late reply, we've been overwhelmed with contacts since the launch of Affinity Publisher and our 1.7 updates. If you have made and incorrect purchase, please email affinityreturns@serif.com to request a refund. After which you can purchase the apps again for the correct operating system (the system is chosen at the checkout and default to that which you are using).

Hi @csp, It is possible, just (as you mention), not through the website.

Hi @Elisabeth Dargie, To login to your account, please head to the Affinity website and enter your email address along with your password within the relevant fields, and then click Sign In. If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email. Once you’re in your Affinity Account, please select your name in the top right-hand corner of the page. This should supply you with six options, one of which is Downloads & Product Keys - Select this option now. On this page, you will see a list of your orders along with a Download Purchase button associated with each. Click the button next to the relevant order to start the download.

Hi @Al rosado, Welcome to the Affinity forum. Apple Support would be the best team to contact for help setting up this feature, or any issues that may arise.

Hi @MtnMojoLee, To login to your account and view your product keys, please head to the Affinity website and enter your email address along with your password within the relevant fields, and then click Sign In. If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email. Once you’re in your Affinity Account, please select your name in the top right-hand corner of the page. This should supply you with six options, one of which is Downloads & Product Keys.

I received your email, hopefully you received my reply and we are all systems go.

Hi Tony, Welcome to the Affinity forum. I cannot say that this is something I am familiar with myself, however I have passed your details along to our Corporate team who will be in touch soon.

Hi @levelbest, I have sent you a private message with my personal serif email address, hopefully we can get emails going back and forth that way and resolve this for you.

Hi Mario, Welcome to the Affinity forum. To place an order with an EU VAT number, please contact affinity@serif.com with the following information. They'll send you a proforma and advise how to make payment. Billing address Mac or Windows licence Valid email address for licence Currency Preferred payment method EU VAT Number

Hi @MissConstrue, Welcome to the Affinity forum. I have heard this from time to time and it is usually Canadian dollars. I can only presume that there is a browser plugin out there that causes our website to think you are in Canada. The good news is that if you proceed with the order you will eventually create or sign in to you own account which will have your country set and the price will update accordingly to match the country you selected when you created the account.

Hi @cata3, Thanks for the update and thew feedback. The "Buy Now" button is currently designed upon click to take users to a page where they can then choose whether to purchase for Mac, Windows, or iPad with a "Buy now <price>" option for each. We'll take a look to see if there's anyway we can do to make this simpler.

Hi Eloy, Welcome to the Affinity forum, I will try my best to simplify this. There is no limit to the number of updates that anyone would receive. Any purchase from our site prior to us releasing 2.0 will receive all future 1.x updates for free, so in essence the sooner someone gets one of our apps, the more updates they will receive. If you bought at 1.9 then you would get any 1.9.x updates free, before 2.0 was launched. In summary, get any 1.x version and get all 1.x updates that follow. Version 2 is a new purchase for everyone with all 2.x updates included.

Hi @nezumi, I did look in to is for you and when searching the email system using the email address you have associated with your forum account, this is what I found... ...It may be worth checking your Spam/Junk folder, failing that search your mailboxes for any emails from affinity@serif.com. If you still don't see anything it's a mystery, but I would encourage you to add that email address to your address book in case the emails are being filtered to parts unknown.