StevenS

Hi @HazLikewise, welcome to the Affinity forum. Sorry you're running into trouble! Please reach out to our support team for help: https://affin.co/get-support

Hi @iLab, welcome to the Affinity forum Thanks for reaching out. For help with billing and activation issues, please contact us directly via our support form here: https://affin.co/get-support We’ll be happy to assist further once we have your details securely.

Hi Irena, Thank you for getting in touch. I can confirm your trial was activated on July 9, and since you messaged on July 18, the 7-day trial period officially expired on July 16. To confirm the above, the trial starts when the licence is activated, not the installation. Unfortunately, we’re not able to reactivate or extend trial periods once they’ve expired. If you would still like a bit more time to evaluate the app, you are welcome to make a purchase. We offer a 14 day money back guarantee on all orders made through the Affinity store. That way, you can continue testing the software with the option to request a full refund if it does not meet your needs.

Hi @Ledeko, Since you purchased Affinity Photo V1 directly from the Affinity Store, a product key was issued at the time of purchase, but you can retrieve it at any time by logging into your Affinity account. Here's how: Go to https://affinity.serif.com Click Sign In in the top right corner Enter the email address you used when purchasing, along with your password If you are unsure of your password, click Forgot Password? and follow the steps to reset it Once signed in, select Downloads & product keys Your V1 product key will be listed there and can be used to activate the app Once you have the key, enter it when prompted in the app on your new laptop.

Hi Uwe, Thanks for your message, and sorry to hear you're having trouble signing in. I’ve had a quick look, and it appears there are no Affinity Store records associated with the email address you used to create your forum account. That would explain why your login attempts and password reset emails aren’t working, and why your apps aren’t currently signed in. That said, we’re a bit limited in what we can confirm or assist with on the public forum due to privacy reasons. Could you please get in touch with our Support team directly using the form here: https://affin.co/get-support They’ll be able to take a closer look and help get things sorted.

Hi @LotusBlue, welcome to the Affinity forum. The currency will update at the checkout once you input the billing details associated with your payment method, assuming your payment method is still registered to your fixed residence country.

Hi Sierra, I am not finding any Affinity Store accounts registered to "Sierra Kerr" or the email gmail address you used to create your forum account. Could you contact us privately via this support forum so you can share some details with us to help us look into this further for you?

Hi @Elri, welcome to the Affinity forum Please contact our Customer Service team via the contact form - https://affin.co/get-support Please be sure to include a copy of your original purchase receipt so that we can look in to this further for you.

hI @MArll, welcome to the Forum. Which details specifically were you hoping to change? The name on the account? The email address?

Hi @Gisbyy, Welcome to the Affinity forum! Thank you for your interest in the Universal Licence. At present, all Affinity invoices are issued in English only, and we’re unable to provide them in other languages, including Polish. We understand this may be a limitation for some expense processes, and we apologise for any inconvenience this may cause.

Hi Malzic, Welcome to the forum, as this query will require you to send us a copy of your purchase receipt, please contact our Customer Service team via the Support Form and they'll be happy you assist you.

Hi @agsutina, Thanks for reaching out about the trouble you're having placing an order in the Affinity Store. We understand how frustrating this can be, and we want to help you get this sorted as quickly as possible. We’ve checked our payment system and the error showing on our side for you payment attempts is: "Gateway Rejected: 3D Secure". 3D Secure is an added layer of security for online card payments - often branded as "Verified by Visa" or "Mastercard SecureCode." When making a purchase, your bank may ask you to verify the payment through a code sent to your phone, a banking app notification, or another secure method. If this verification step fails or is blocked, the transaction won’t go through. This can happen for a few reasons, including: Your bank not completing the 3D Secure check successfully A timeout or error in the verification window Security settings in your browser or device interfering with the process Here are some steps that often resolve the issue: Try a different payment method – If you used a credit or debit card, switching to PayPal (or another available option) often bypasses the issue. Use a different browser or device – Sometimes pop-up blockers, outdated browsers, or certain extensions can prevent the 3D Secure prompt from appearing correctly. Clear your browser cache, disable browser extensions (especially ad blockers or privacy tools), and ensure your firewall or antivirus isn't blocking parts of the payment process. Ensure your mobile number is up-to-date with your bank, in case the verification code is being sent but not received. If you’ve tried these steps and are still having trouble, please let us know and we’ll do our best to assist further. @AffinityMakesMeWonder If you do not have all the info to assist posters on the forum, please leave the post for someone who does.

App licences can be deactivated with physical access but not remotely. To do this select the icon indicated in the image below and then select "Deactivate This Device..." option.

Hi @Kythemaker, We are sorry to hear about your issue. As we'd prefer to not ask you to share your receipt visibly online, could you please contact us via our Support Form so our team can look in to this further for you?

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