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StevenS

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Everything posted by StevenS

  1. Hi @Cyranose, V2 installs as a separate product and does not link with V1 in any way. There may be a reason that someone might want to keep V1 installed, I cannot think of any myself however.
  2. Hi @Dr_No, Our payment portal provider does not accept Discover cards from Canada or the US, sorry. You can still apply the Discover card to a PayPal account an purchase via PayPal or you could use Visa or MasterCard. Alternatively our apps are sold through the App Store and Microsoft Store (as in-app purchases) where you may find a wider selection of payment options.
  3. Hi @caroline daniell, welcome to the Affinity forum, I am sorry to hear that you have experienced these issues, our team would be happy to help with this is possible and should you wish to seek help for the issues you've encountered in V2, please post your question in our help section; https://forum.affinity.serif.com/index.php?/forum/5-affinity-on-desktop-questions-macos-and-windows/ You can download your previous V1 purchase from within your Affinity Store account. Refunds can be request via affinityreturns@serif.com.
  4. Hi @mvollrath, We can see that the Returns team responded to your email on Thu, 5 Jan 2023 at 2:28 PM. If you are not seeing the email in your inbox, please be sure to check your Spam/Junk folder.
  5. Hi @Vlad3, welcome to the Affinity forum. Unfortunately our V1 apps are no longer available to acquire, sorry.
  6. Following on from Walt has already advised, the best way to find out whether or not any of the apps will run on your device is to take a look at our free 30 day trials. https://store.serif.com/get/universal-licence-2/trial/
  7. My apologies, the first part of my advice was based on you having bought through the MacOS version of Affinity Publisher, and not the iPad version. The second suggestion however will work providing we use the correct app, so we will need to ascertain which one that was. You mentioned having bought it twice, is this order ⬇️ the one that is still active or is it the refunded order? I would fully expect them to refund an order from December 19th as they offer a 14 day refund policy. Unless of course it is the one from the 19th that been refunded and it is an earlier order that they have said they will not refund? If that is the case, we need to see that order as it is imperative that we know which app it was bought through in order to advise correctly how to get you up and running. Can you please clarify which is the refunded Apple order and which is the order that is still in place?
  8. Hi @Ewart100, It sounds like there's been an activation attempt in one of the other apps. This has in turn been logged as an unsuccessful registration across all of the apps. We therefore just need to delete this record. 1. Go to ~/Library/Group Containers/6LVTQB9699.com.seriflabs/V2/ 2. Delete the licence.dat and cs.dat files and the Receipts folder 3. Relaunch the app you purchased the Universal Licence (in your case this is Affinity Publisher) 4. Try clicking the Restore Purchase link at the bottom You should see a 'Thank you for your purchase' screen. If you click "Existing Customer? Sign In" and follow the in-app prompts to sign into the Affinity ID you want to register your licence against. Once that is complete it should appear against your account on this page. From this point you will be able to sign into every other app using the same Affinity ID. If for whatever reason the Restore Purchase button doesn't work. Click on 'Buy' against the Apps V2 Universal Licence. Please ensure this is the same app and licence you purchased. It should detect that your Mac App Store account has already purchased this and tell you this and restore the purchase. If it is a different one you will get charged again from Apple. When you click the 'Buy' button for the one you've already purchased you should be told by Apple that you have already purchased this and do you wish to restore your purchases. Click 'Yes'. You should then see the 'Thank you for your purchase' screen as mentioned above. If so again follow the in-app prompts to sign into the Affinity ID you want to register your licence against. That should complete successfully and you should have the app listed in your Affinity account using the link above. From this point you will be able to sign into every other app using the same Affinity ID.
  9. Hi @kungkea, welcome to the Affinity forum. The Universal Licence can be installed on any device that you need for your own personal use and your own commercial use. If you are employed, your employer would need to purchase you a licence for you to use the apps commercially for them.
  10. The error message you are seeing however is usually the result of a Firewall blocking the connection to the server.
  11. If you are trying to use the trial you've gone a step too far in the wrong direction. On the screen before that one ⬇️
  12. Hi @JohnD78, welcome to the Affinity forum. I too can see that you bought Designer and Publisher through the Affinity Store but I am not seeing an Affinity Store bought Photo licence. Our records show that an Affinity Photo licence bought through Apple's App Store. The link below will give advice on how you can re-download your App Store purchase. https://support.apple.com/en-gb/HT211841
  13. Hi Galiano, I would not expect you to still be having issues given everything that you have already tried 😐 If the issue persists for you, the quickest solution would be to try using PayPal as the payment option rather than credit/debit card but should wish to try a few things to get the payment through with your card, here's some advice that may help. Please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues). Finally check that your firewall is not blocking any part of the payment process. Another way is to use the private/Incognito mode in the browser. The apps can also be bought from the Apple Store or Microsoft Store, as in-app purchases.
  14. The Universal Licence includes licences for all our V2 apps on each platform (Mac, Windows, and iPad), and allows you to simultaneously install any of the three apps on as many Mac, Windows and iPad devices as you need for your own use as and when you need them.
  15. Unfortunately the payment that was set aside for us by your bank was declined our payment gateway. Those will be returned to your by your bank. Please see the link below for more details. https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/
  16. Hi @altpersonas, welcome to the Affinity forum. Our payment gateway does not currently accept Discover cards from within the US or Canada, so if you are in either of those countries that will be the reason why. You could apply the card to a PayPal account and purchased via the PayPal option on our site.
  17. Hi @Interfuture Systems, welcome to the Affinity forum. Rather than us ask you for your details on a public forum could you please contact affinity@serif.com and we will certainly look in to this further for you.
  18. We are unsure why this may be and if I'm honest, until your message, the people I've spoke to here at Serif to get advice on this, did not know this was an option. As that is Microsoft's payment window, it may be worth reaching out to Microsoft for advice. Sorry, we cannot be any more help.
  19. Hi @sonar, welcome to the Affinity forum. Our V2 apps do not use product key to activate, instead using a one-time online activation. Thank you for your feedback and suggestions.
  20. HI @UV70565, welcome to the Affinity forum. Please contact affinityorders@serif.com and our team can assist you with this.
  21. The currency displayed on the site will default to that of the users IP location. Where the currency is not supported by our payment portal like in this instance with BRL the site will default to USD. We do not have any additional discounts available for V2 beyond the 40% off launch offer, sorry.
  22. I cannot see any emails in our queue sent from the email address you used to create a forum account. When you sent the email you should have received an email letting you know there are delays, but also with a ticket number for you query. Could you please let me know the ticket number so that I can see what has happened to the email you sent two weeks ago?
  23. Hi @Fatima1, welcome to the Affinity forum. I have removed your email addresses from the above posts so they are not picked up and used to spam you. I have also updated the email address on the account to the email address that you asked us to.
  24. Hi @bees17, welcome to the Affinity forum. This would not cause any issues. When you download the app in the App Store they will show in the "My Apps" area on your Apple ID. When you run the apps you will be asked to activate the licence and at that point you would sign in with your Affinity ID to pick up the licence ownership from our own database.
  25. I've no doubt that if people reach out to affinity@serif.com we'll be able to help each person.
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