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Everything posted by StevenS

  1. Hi Eloy, Welcome to the Affinity forum, I will try my best to simplify this. There is no limit to the number of updates that anyone would receive. Any purchase from our site prior to us releasing 2.0 will receive all future 1.x updates free, so in essence the sooner someone gets one of our apps, the more updates they will receive. If you bought at 1.9 then you would get any 1.9.x updates free, before 2.0 was launched. In summary, get any 1.x version and get all 1.x updates that follow. Version 2 is a new purchase for everyone with all 2.x updates included.
  2. StevenS


    Hi @nezumi, I did look in to is for you and when searching the email system using the email address you have associated with your forum account, this is what I found... ...It may be worth checking your Spam/Junk folder, failing that search your mailboxes for any emails from affinity@serif.com. If you still don't see anything it's a mystery, but I would encourage you to add that email address to your address book in case the emails are being filtered to parts unknown.
  3. We're pleased to hear this and thank you for taking the time to provide us with this feedback
  4. Hi @softsound, Unfortunately the very nature of a sale means that there will always be someone who has just missed it. It is one of the many reasons that we offer a 14 day money back guarantee. We can see that you have (correctly) contacted the Returns team and they will get back in touch with you as soon as they can. * For anyone else finding this post in the future, please contact affinityreturns@serif.com
  5. StevenS

    Licence Usage Question

    Hi @Noel2415Live, Welcome to the Affinity forum. Assuming that all of the PC devices are Windows devices then you can use Affinity for Windows on any Windows computers you own or control. More information can be found here: https://affinity.store/help/ If they are Mac, then just replace "Windows" with "Mac" in the above sentence. If they are a mixture of both then would need a Windows and Mac licence to install on the devices you need to use.
  6. HI @AffinityAnwender, The pre-order promotion is exclusive to our own store, but Affinity Publisher will launch on June 19th in the Microsoft Store with a 20% discount.
  7. Hi @NoraMM, Welcome to the Affinity forum. This can be done one of two ways, you can either place your order through the site inclusive of VAT and then you can create a VAT receipt through your account. On your account homepage, click “Order history” and locate the order you wish to generate a VAT receipt for. Click “View VAT Receipt” and enter your details, click “Create VAT receipt” and a PDF VAT receipt will be generated. If you do not wish the order to include VAT then please contact affinity@serif.com, where we can make arrangements for you to pay with your EU VAT number. Please include the following information in the email; What you wish to purchase Which operating system Billing address Email address (for the licence) Currency Preferred Payment Method EU VAT Number
  8. Hi @Luko, Sorry, our external warehousing provider do not offer South Africa for deliveries. We can only ship to the countries listed in our store. This similar post on here offers a few alternative suggestions; https://forum.affinity.serif.com/index.php?/topic/57061-work-books/
  9. Hi @Jayden Brand, That is correct, all 1.x updates are absolutely free up until the release of a new version, which would require a new purchase to get all 2.x updates.
  10. StevenS

    Wrong Currency Shown

    Hi @PhatMonkey, Is this happening in ever browser or just Chrome? Are you seeing the same after a refresh?
  11. @Hirorin, Welcome to the Affinity forum. Please contact the team (affinity@serif.com) and they will be able to assist you with placing your order.
  12. Hi @srg, You did not need to pay to update, all of our 1.x updates are free. To get yours open the Mac App Store App and go to the Updates page. If the updates are not showing, go to Store > Reload page. This should hopefully force the updates to show. To request a refund please contact the team over at affinityreturns@serif.com Accounts cannot be merged, but we can delete one if that is what you would like us to do. To avoid sharing your email address here, please contact Customer Service (affinity@serif.com) and advise which account you would like us to deactivate.
  13. Hi @grunix, Please contact us via email (affinity@serif.com) and we will see how we can help
  14. Hi Worlok, Please contact affinity@serif.com and we will be able to assist you with this.
  15. StevenS

    New computer

    Hi Ursula, Welcome to the Affinity forum. The licence allows you to install our legacy applications on two devices, so deleting the product from your previous laptop is entirely up to you. Should you have any queries about one of our legacy products in the future, please post them on CommunityPlus.
  16. StevenS

    English version

    Hi @jesolo999, Welcome to the Affinity forum. The language used in the app is chosen for you automatically but it's possible to change this within the app by going to Preferences > General.
  17. Hi again, I've posted the response again here in case anyone in the future finds this post before finding the other post you created. The only way to create an Affinity Store account is to purchase something directly through the Affinity Store. That said, from your Welcome screen within the app you will be able to claim the free Macro Pack which will in turn create an Affinity Store account. Purchases made through the Mac App Store however will not appear on an Affinity Store account.
  18. Hi @jdiamondAffinityPhoto, Welcome to the Affinity forum. The only way to create an Affinity Store account is to purchase something directly through the Affinity Store. That said, from your Welcome screen within the app you will be able to claim the free Macro Pack which will in turn create an Affinity Store account. Purchases made through the Mac App Store however will not appear on an Affinity Store account.
  19. Hi @BigMike777, You do not need to give us credit. I expect the reason that the Unreal Engine enforces that is because the engine is being built on, and still uses the engine after creation. Once you have created something in our apps and exported it, it no longer has any links to Affinity other than your own knowledge that it is what you used.
  20. Hi @tr89908809, Welcome to the Affinity forum! We do not see any record of a purchase on your Affinity Store account. Could you contact affinity@serif.com with your order number so that we are able to look in to this further for you?
  21. StevenS

    Product Key

    Hi @Suanough711, Welcome to the Affinity forum! Assuming that this relates to our Affinity apps, the Product Key and the email it was generated with was initially sent in an email titled "Affinity Product Key - Order AXXXXXXXX" if you no longer have that email, you will also find the product key and the download button for your orders in your account https://affinity.store/account/downloads/
  22. Hi @Masaru, Welcome to the Affinity forum. I want to install it on my laptop and desktop PC. That's fine, you can do that Both are windows10. That's fine too I use it alone. Usually the best way, people can be a distraction It is not used at the same time. That would be some skill Switch and use. That would be easier The serial number has one each of designer and photo. That is correct If there is anything else we can help with, please let us know.
  23. Hi @Tekkie123, Welcome to the Affinity forums. Unfortunately we do not offer educational discounts for single licence purchases, but even so it may be worth touching base with the Educational team to see what they can do if anything - https://affinity.serif.com/education/ - they will also be able to advise on multi-licence discounts and blended licencing.
  24. StevenS

    PanoramaPlus X4

    Hi @tlpmap, Welcome to the Affinity forum. Hopefully you have already seen the replies we sent through the other two channels that you asked this question, but in the event that someone else stumbles across this post, our legacy apps can be re-downloaded here. Associated product keys can be requested here.
  25. StevenS

    Student Pricing

    Hi @reyromo, Welcome to the Affinity forum. It looks like you just missed the Education team when you emailed in on Friday and as a result of a UK national holiday we were not back in the office until today. The Education team are back in the office too and will hopefully reply to your query soon if they have not done so already.