emmrecs01

These instructions apply to the installation on your old computer. I no longer have Webplus installed but Help is a menu item towards the top left corner of the main workscreen. Click on it and a dropdown menu opens which includes "Registration Wizard". HTH

I'm just another user, like you!

Please read this thread which includes a reply from a Serif staff member, explaining why your Discover card cannot be used.

Thank you for the additional information. Using an .msix installer, the Affinity apps install to the WindowsApps folder on C:\, so not in any Program Files folder and, by default, "hidden". Dehaze is available under the Filter menu, though actually called Remove Haze. In my experience, it actually works well. I run several Topaz plugins in APh 2 (and 1) though I don't have Photo AI. They appear, again in the Filters menu, under Plugins. The addition of a "cataloguing" feature is a frequently-requested item in these forums. Serif have said they hope to add such a facility eventually. Hopefully, other users more experienced than I will see you post and respond in more detail about your other "frustrations"! HTH

@LouLou22 Welcome to the Affinity forum. Which store did you use for your purchase, Microsoft, Apple (Mac or iPad) or Serif? For either of the first two you will need to apply for a refund from that store. For purchases direct from Serif I believe the process is to email AffinityReturns@serif.com and request a refund on your purchase of Photo. Then go to whichever store you want to use and purchase Designer.

Welcome to the Affinity forums. Because the initial releases of version 2 of all the Affinity apps was as .msix installers you need to go to Settings>Apps>Apps & Features. What has made you "frustrated" with APh 2?

Hi Walt, Thanks for your latest reply, and apologies for the delay in responding. Apparently my installation of NET framework is fully up to date. I even tried to (re)install version 4.8 and the installer told me that either it or a newer version was "already installed"! I think I may have to reset the Default App for image formats to APh 1, at least for the time being.

Hi Walt, Thanks for your reply. Yes, the install of all the Version 2 apps was to their default (WindowsApps) locations. And yes, SQL Server is installed, apparently (according to a file search of my computer), in both Microsoft Office and various versions of the NET framework. I just tested this again, but selecting APh v2 beta (via Open with..), same result!

I've done a search on this in the forums but cannot find any other post where a user experiences this problem! First, within Windows Settings>Default apps I have APh version 2 set as the default app to open such files, see screenshot below: However, clicking on any .jpg file saved on my computer produces this error message: (Clearly, I hope, I was trying to open the particular file used as an example! The error message always refers directly to the file I have actually clicked on!) I have spent numerous hours trying to resolve this problem. The Windows Event Viewer seems to suggest an error in RuntimeBroker but that is as far as i have been able to go to solving this! So, any and all ideas very gratefully received! If I reset the default to APh v1, the files open as expected. I wonder if i have to wait until the .exe versions of the installers are released? TIA Jeff

The same happens for me using FF10 in APh 2, Win 10.

Perfectly understandable but the version 2 apps do not replace the version 1 apps, they install alongside them.

@tsudatomo @blackjackroberts I think we need @SFurniss to comment definitively on this but I wonder whether the fact you have TWO licences for ONE of the Affinity apps (the single licence and the universal one) is causing a problem for the licensing process to successfully "allocate" at least one of the apps to your licence. Could the problem be resolved if you request a refund for the single app licence and thus have it "removed" from your account?

@KID Howard In addition to what you have already been told there is forum for users of the Plus range of products, hosted by a very experienced user, here. Why not register at and repost your question there?

Not seeing this problem here. Update is downloading as I write. How long did you wait before assuming that nothing was happening?

@Severi I may be completely wrong about this (very likely) but isn't what you are seeing a result of your Justification settings, nothing to do with Hyphenation?

@Nick Beale I don't think you need to worry! Once bought, your version 2 licence is perpetual, i.e., it can be used and activated for as long as version 2 is still operational! When/if Serif move to releasing version 3 (version 1 existed some 7 years before version 2 appeared and version 1 licences are still valid for version 1 products) you will still be able to use your version 2 licence(s) for whichever of the version 2 apps you have. HTH

I agree!

@DGee @v_kyr All my Affinity data files (all three apps, both versions) are saved to an external USB drive. That drive is never allowed to go to sleep whilst the computer is on and I've never yet experienced any problem with file saving or files being corrupted.

@predick Yes!

@monzo The fact that those email addresses are different should NOT affect the registration of the app(s) on your iPad. Clearly, you would need your MAC/iOS AppStore email to access and download the free trial(s) of the app(s) from those stores. Once downloaded and installed you would simply use your Serif Affinity account email and password to register and activate them. As to changing the email address in [your] Serif account, because your purchases from Serif are permanently linked to whichever email you used when you made your first one, that is the email which is your "registered" address for Affinity software and cannot be changed. It doesn't matter if the email is no longer active or in use, it is, I suppose, the equivalent of your "user name". HTH

@Artimus As @Ron P. says, the Serif Plus range of products is now discontinued and there is no support for them in this Affinity forum. However, a long-time user of both the Plus range and the current Affinity range has created a forum for users of those Plus softwares here. Can I suggest you register at and repost your question there?

@Martinr36 As @Komatös wrote, .tif is a container file format. In your file, the .tif apparently "contains" a .ZIF file. As you say, it does not open in Affinity Photo 2. However, as you correctly state, it does open in IrfanView. In that app if you select to Copy the image you can then paste it into APh 2 (I haven't tested this in APh 1 but I think it should do the same thing.)

Delighted to be able to help!

@Simon Bance Welcome to the Affinity forums. I have to assume you are asking about Affinity Photo, but which version? In APh version 1 you need to check under View>Studio>Lens; version 2 under Window>Lens. Both of these are when in the Develop Persona and in both cases "Lens" needs to be ticked. HTH

@Derkaziam Welcome to the Affinity forums. If you buy a licence for Designer at the MS store the licence is for Windows only. If you also want it on a Mac, that would require the purchase of a second, Mac-specific licence. However, have you checked out the Universal License? It includes all 3 apps on all 3 operating systems, Windows, Mac and iPad. It’s currently available with a 40% discount until December 14th.