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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

2,980 topics in this forum

  1. Product key

    By John Lamond,
    • 5 replies
    • 1.2k views

  2. Unable to activate v2 apps with universal license on MacOS

    By twojtyniak,
    • 0 replies
    • 278 views

  3. Product key on a second device

    By Elela,
    • 5 replies
    • 1.7k views

  4. Would Like To Upgrade - Bought on MS Store

    By bonaccij,
    • 2 replies
    • 417 views

  5. Can I get an installment when buying an universal license?

    By Jiyoung Joung,
    • 3 replies
    • 342 views

  6. Issues with old purchase

    By DerpsyKhaos,
    • 1 reply
    • 265 views

  7. Upgrade Trouble and Poor Customer Service

    By specworkfan,
    • 7 replies
    • 634 views

  8. camera support

    By roblee007,
    • 15 replies
    • 471 views

  9. Serif PhotoPlus registration

    By VAl White,
    • 2 replies
    • 411 views

  10. Discount

    By Dimples,
    • 12 replies
    • 727 views

  11. ID creation

    By Eugenie Mondjian,
    • 2 replies
    • 396 views

  12. Affinity on Galaxy tabs

    By rg19,
    • 1 reply
    • 332 views

  13. unable to load Affinity from account.

    By Johannes Wolvaardt,
    • 3 replies
    • 264 views

  14. 20% off Discount

    By Kglanton,
    • 2 replies
    • 723 views

  15. official affinity account Login Issues

    By Affinmac,
    • 2 replies
    • 269 views

  16. I can't access the affinity photo application that I bought before.

    By Konul,
    • 3 replies
    • 372 views

  17. Trying to access my download section

    By DarkClown,
    • 6 replies
    • 325 views

  18. Licenza Affinity photo

    By Andrea1973,
    • 4 replies
    • 489 views

  19. License invalid

    By SJCITADMIN,
    • 2 replies
    • 316 views

  20. Add-ons not registering in my account

    By Fyakin,
    • 2 replies
    • 619 views

  21. do you offer money back

    By roblee007,
    • 10 replies
    • 568 views

  22. Can we install it on other computers? (Donna)

    By Donna Wolfe,
    • 3 replies
    • 834 views

  23. Opportunity to purchase Affinity Designer first version.

    By irgi,   
    • 1 reply
    • 368 views

  24. Logging out

    By Beyza,
    • 1 reply
    • 235 views

  25. Running two Affinity apps simultaneously not possible, Windows 11, Universal license

    By HarriK,
    • 5 replies
    • 537 views
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