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About Leigh

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  1. Can you try the 1.9 beta to see if you get the same issue?
  2. You should thank carl123 for fixing your file πŸ‘ If you could reply in your other thread and answer StokerG's questions, that would be great. This will allow him to look into this further for you.
  3. It looks like there's compression artifacting around the edges which may causing refine selection to not work correctly. Is the JPG(564px x 1018px) attached to your post the only version of the image you have?
  4. If you're using the Mac App Store version of our apps, please read the below FAQ. As @headhacker suggests, it could be font related.
  5. @ssystem I have some even better news One of our developers has been able to find the root of the issue and has fixed it! The fix should be available in one of the upcoming beta builds - keep an eye on the fix list when we release new beta builds to see if the fix has been included. https://forum.affinity.serif.com/index.php?/forum/34-photo-beta-on-windows/ https://forum.affinity.serif.com/index.php?/forum/33-designer-beta-on-windows/ https://forum.affinity.serif.com/index.php?/forum/58-publisher-beta-on-windows/
  6. This issue has been fixed in the 1.8.6 update. Please read the following article on Affinity Spotlight on how to update your Affinity iPad apps: https://affinityspotlight.com/article/how-to-install-affinity-updates/ This is a known issue but a workaround is to disable Scribble from Settings > Apple Pencil.
  7. This issue has been fixed in the 1.8.6 update. Please read the following article on Affinity Spotlight on how to update your Affinity iPad apps: https://affinityspotlight.com/article/how-to-install-affinity-updates/ Unfortunately, we’re aware of an issue where our iPad apps will crash when accessing Preferences > Fonts on iPadOS 14. We do not currently have a workaround within the app, however you can use 'iFonts' to install the fonts system-wide, for use in Affinity. This is logged with our developers to be fixed
  8. So, https://affinitysoftware.com.au/ are legit resellers for Australia/New Zealand and neighbouring islands but their website should not be accessible to users outside of those regions. Also, the 'Multi-Platform' wording is also incorrect. We'll speak with them to get access and the wording corrected - thanks for bringing it to our attention πŸ‘
  9. Sorry for not replying sooner @ssystem - I've been trying to replicate this issue on a physical Windows 10 machine as I couldn't replicate it using a virtual machine. The good news is that i've been able to replicate it. If I have Windows set to English I can scroll through the list quickly without any issues. If I set Windows 10 to Korean and quickly scroll up and down through the fonts list a few times the app will grind to a halt and start lagging with operations. However, if I run the app with the "--disable-font-preview-cache" flag on Windows 10 set to Korean the issue doesn't happen. I've managed to record this happening for me too, so I will pass this information to our developers. Hopefully they can figure out what's happening πŸ‘
  10. I've hidden two posts that have been reported by various users. Please keep it civil and on topic please, otherwise I will have to lock the thread, which I really don't want to do
  11. Thanks for replying and confirming. I've just setup a VM machine with Windows 10 using the Korean Language Pack and i've been unable to replicate the issue. I also don't have any additional fonts installed, just the default fonts for Windows 10. For some reason the .zip file in your last post appears corrupted when I try to open it?! Korean Font Selection.mp4
  12. Thanks for replying and updating us on your issue. As stated above, the Segoe font is a default font so we would have a lot of users reporting this issue if it was directly related to that font(s). I have those fonts installed and the app is working fine and font preview is also fine: I have two versions of the font installed - one in C:\Windows\Fonts and the other in APPDATA\Windows\Fonts. If you open Fonts in Settings can you find out where your fonts are installed to and which version you have? Is you Windows OS using the default font or have you changed the default font? I think you stated in the past that you're using the Korean language pack within Windows 10, is this still correct?
  13. I agree, it could be better organised especially for new users of our apps who do not necessarily use forums. I/we will have a think and see what can be done πŸ‘
  14. Hi Snappy Pete, Sorry to hear that you're still having issues. I'm guessing Synology didn't find anything? Are you able to check the macOS Console app to see if anything is listed in there against Affinity Photo trying to connect to the NAS box or old server? Our devs are interested in working on a DAM app in the future. We'll keep you updated :)
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