Leigh

Moved

I can see from our ticketing system that our Customer Service team replied to your ticket 3 days ago. Feel free to respond to their latest reply to get your issue sorted :)

Thanks for letting us know, BLine5. I will also pass this to our developers to be looked at further.

I'm now getting the search results showing in macOS Mojave 10.14.2 but when clicking the topic's link, i'm taken back to the Affinity help home page. I'm also getting this in the beta verison too. I will log this with the developers. Thanks for letting us know.

I've tried a few times and haven't been able to recreate it. Does it happen on a new document? Are you using your finger or the Apple Pencil? Is it possible to record this happening?

You're correct. Seems to be fixed in the latest beta tho

If you check the History Studio you can see the rectangle was rotated slightly. You can reset the rotation in the Transform Studio by selecting the rectangle clicking Rotation and then OK.

If you're referring to the edge jumping when sliding between Vector and Pixels this also happens for me when using the same zoom level of just under 2,100,000%. If you turn on the grid and use a more reasonable zoom level, such as around 40,000%, you can see the object is aligned correctly to the pixel: Pixel Aligned.mp4

This pixelation seems to be caused by the rectangle being slightly rotated. See the attached video ( Rotate.mov ). After correcting this rotation and then exporting it looks fine in macOS Preview: If I airdrop the same exported .png to an iPad and view in iOS Photos, I get the blurred edges as shown in the post from DM1. However, if you save the exported .png from iOS Photos to the Files app and reopen in Affinity Photo or Designer is appears exactly the same as it does in the macOS Preview app. If I export Artboard 1 from AFD for iPad and then Airdrop the exported .png to my Mac and preview it in macOS Preview, it looks fine. I've attached an updated version of your file ( artboard_1.afdesign ) which only contains Artboard 1 with the rotation reset for you to try. I've also attached my exported artboard_1.png too. Rotate.mov

Thanks for trying and letting us know - I will speak with our devs to see if they have any ideas. While you're waiting, is it possible to download this app and attach the screenshot of what it shows here? Also, are you able to install 1.6.4 from here: https://store.serif.com/en-gb/update/windows/photo/1/ Update: Can you also try and install the latest 1.7.0 beta build to see if that works. If it doesn't, can you attach the log files to this thread. Thanks!

Thanks for supplying your document. I've made an adjustment to the objects on Artboard 1. Can you export and see if you get the same issue? Metronome_updated.afdesign

Sorry for not replying sooner. We've been looking into this. I'm also seeing this in iOS Photos but if I airdrop the same .png to my mac and check in Preview, i'm not getting the blurred edges. If I open the same exported .png back into AFD for iPad, I don't get the blurred edges. Are you seeing the blurred edges when viewing the png file back in AFD for iPad?

Welcome to the forum veepy This is a known issue with our help and Mojave. We've tested the latest beta version of Mojave ( 10.14.2 ) and the help is working fine. Until Apple release Mojave 10.14.2 you can use the online help and its search feature. https://affinity.help/photo/English.lproj/index.html Hope that helps! Leigh

We've had two users with this error before here. One of the users updated Windows and the issue went away. Maybe check to see if Windows Update is running. It it's not, click Check for updates.

Not sure about PS but i've heard people talking about an app called Affinity Photo - never heard of it before today but they have a 10 day trial and it has a one off payment