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Leigh

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  1. It can be quite common to the get the error The application has failed to start because its side-by-side configuration is incorrect when trying to install our apps. This error is normally caused by a corrupted download and can be resolved by re-downloading the .exe again. If you get the issues again after re-downloading, please try downloading the .exe using a different browser. Links to our downloads can be found here: https://forum.affinity.serif.com/index.php?/topic/101074-faq-downloading-the-latest-and-previous-versions-of-affinity-apps/
  2. If you're trying to register or sign into your Affinity Store account from within the app and you get the message Failed to connect to affinity.api.serifservices.com or Couldn't connect to server, please make sure that your operating system's firewall and/or any third party firewall apps are not blocking the app from connecting to the internet. You can also try adding the app to your firewall's allow/exception list along with the https://serifservices.com/ url which is used by the app to connect to the registration API.
  3. We're aware of an issue where users using Affinity apps purchased from the Microsoft Store are getting the error There was an unexpected problem while handling the server's response (0x00000001) when trying to register or sign into their Affinity Store account from within the app. This is a known issue and will hopefully be fixed in the next update, 1.9.2. More information can be found here: https://forum.affinity.serif.com/index.php?/topic/136186-unexpected-error-0x00000001-while-trying-register-affinity-photo/&do=findComment&comment=750582
  4. We don't maintain a list of compatible Graphics Cards but you can find the requirements for Hardware Acceleration on Windows here: https://forum.affinity.serif.com/index.php?/topic/126698-windows-hardware-acceleration-requirements/
  5. Due to performance related issues with AMD GPU drivers, our developers decided to disable Hardware Acceleration for AMD Radeon RX 5000 series and later cards in the 1.9.1 update. We've notified AMD of the issue and we're awaiting their response.
  6. We're aware of an issue where our apps can crash if you're using an Nvidia GPU and you have Capture One installed with Windows Explorer Integration enabled. We've reported the issue to Nvidia to be fixed but you can workaround this issue by: Changing the default Renderer in Preferences > Performance to a non Nvidia device or Disable Windows Explorer Integration in Capture One or rename the WIC64 folder in Capture One's installation folder in Program Files More information can be found here: https://forum.affinity.serif.com/index.php?/topic/134369-nvwgf2umxdll-crashes/&do=findComment&comment=751664
  7. Welcome to the forum SteveR_UK Install the 1.9.1 update and see if the issue persists.
  8. According to the last couple of replies in this thread on MacRumors this issue should now be fixed. Hope that helps.
  9. This is a known issue and can find more information here: https://forum.affinity.serif.com/index.php?/topic/136186-unexpected-error-0x00000001-while-trying-register-affinity-photo/&do=findComment&comment=750582
  10. Welcome to the forum Adfian Anugrah Can try you installing the 1.9.1 update and see if you get the same issue after updating?
  11. Welcome to the forum Spud2020 Sorry for the delay in replying. Where did you purchase the app from? If you purchased from the Mac App Store then you won't need a Product Key. If you purchased it from our store then you can log into your account via https://store.serif.com/sign-in/ and go to Downloads and Product Key section.
  12. Welcome to the forum Carl Thomas Sorry for the delay in replying. Do you get the same issue after updating to 1.9.1?
  13. It's a way of deploying our apps across a network to install apps on workstations without users getting prompted to enter licence details. It's mainly used in Education/Business settings
  14. Welcome to the forum jo_s! This was an issue at Apple's end according to this thread on MacRumors. However, it looks like it's been fixed https://forums.macrumors.com/threads/suddenly-unable-to-update-or-download-from-appstore.2285116/page-7
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