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Everything posted by Leigh
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Thanks for letting us know @LibreTraining - will get it logged.
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Thanks for confirming. Will log with the developers - thanks for letting us know.
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Do you get the same result with Metal enabled and disabled? Only asking because I can only replicate the green area with OpenCL enabled on Windows.
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Thanks very much, will pass to QA. Of course - whatever QA find, we will let you know. There's nothing in the app we can enable to create a log file but you could enable streaming in Console and use <Any> affinity in the search box to filter messages to anything related to Affinity. Not sure if you'll find any useful but it's worth checking. The other option would be to use a third party app called Sloth to see what Affinity as open in the background: https://sveinbjorn.org/sloth
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I'm with Walt. Please describe your issue in more detail and we can help you further.
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Unfortunately, the crash report doesn't provide much information about from confirming that it's crashing when printing. Does the app crash when going to File > Print or when pressing the Print button within the print window? Do you have any other printers installed? Do you have the latest drivers installed for the printer?
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@thomaso I've not forgotten about this post I've been working on a Publisher document and left it 5 days between saving and was still unable to get the error, which is a shame. I will pass the information to our QA team to see if it's something they can look into further to try and replicate. Thanks again for your continued patience.
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Sorry for the delay in replying @casterle - are you trying to print to PDF or XPS at all?
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Affinity Photo and iMac /Affinity Photo und iMac
Leigh replied to ugpit's topic in Customer Service, Accounts and Purchasing
Welcome to the forum @ugpit - I've sent you a private message -
Both Technical Support/QA have been looking into this and we "think" it's likely expected behaviour. I quickly tried to compare the same process in similar apps to see if they gave different results but was unable due to the apps requiring the same colour mode for both the adjustments and document. Have you been able to compare the results to other apps at all? The process you're using is very specific and is not something most users will run into. I completely understand your comments about wanting to get a detailed definition on how our functions are implemented and work at a low level but this information is only something our developers can comment on. As you're aware, our developers time is finite and as stated above, this is a specific workflow that most users won't come across, so it may take some time getting the information you require, if possible.