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Leigh

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Everything posted by Leigh

  1. Leigh
    Fixed as of Dec, 2022:
  2. Leigh
    Nothing secret, it only affects Education and Nonprofit users who log into Affinity via their Canva account.
  3. Leigh
    Welcome to the forum @photodee Would it be possible to start a new thread regarding your issue? Thank you!
  4. Leigh
    Please keep discussions related to Linux in the dedicated Linux thread here:
  5. Leigh
    We’ve allowed posts like this before, as long as they’re relevant to Affinity apps and not shared too frequently. That said, moderators may use their discretion. We’re all for supporting the community, but we want to avoid anything that's overly spammy, especially if it’s not directly related to Affinity.
  6. Leigh
    @influxx Please keep things respectful and in line with the forum guidelines - as @NotMyFault points out, you can use the "Ignore User“ feature if you don’t like posts from certain users. Thanks!
  7. Leigh
    Please keep Linux requests to this existing thread.
  8. Leigh
    I've pruned some posts, so this is a reminder to please keep it on topic and refrain from personal attacks.
  9. Leigh
    I've bumped it again and logged it against 2.6.1. Thanks for reporting again.
  10. Leigh
    We already have a thread dedicated to Linux, so locking this thread. Your equivalent post is here
  11. Leigh
    I can see that you contacted Affinity Support at the end of September. Your message was forwarded to our Edu Sales team at the time. Not sure why they've not responded but will get them to reach out. I can't comment of Canva's verification process but I can only suggest you reach out again to them here: https://www.canva.com/help/get-in-touch/troubleshooting/ - they're pretty quick at replying to Education related tickets.
  12. Leigh
    I completely understand how frustrating this can be. We will bump the bug report again.
  13. Leigh
    We're not aware of any issues with our web services - could have been a transient issue. If it happens again, please send an email to edusupport@serif.com and we'll investigate further.
  14. Leigh
    Welcome to the forum @Josh24 Your issue is likely different to the one reported originally. I would suggest you update to 2.5.7 and see if the issue persists. If it does, please create a new thread in the Bugs section and include the document and a copy of the crash report - that will allow us to investigate this further for you.
  15. Leigh
    Welcome to the forum @Martin_Sol - Yes, that's possible. I would suggest you drop an email to corpsupport@serif.com and we can assist you further.
  16. Leigh
    Hey @Rinat Bär Not sure how this was missed, sorry. It's not possible to activate the app for all users on a the machine/workstation when accessing through a verified Education or Nonprofit Canva account. Each Student/Teacher is required to use their own account to activate the app. We have quite a few FAQs here but if you're still having issues, please let me know.
  17. Leigh
    Please keep discussions about Linux in the existing Linux user base keep growing ! thread. Thank you.
  18. Leigh
    If that's possible - it might help. Feel free to DM me.
  19. Leigh
    Hi Yuriy! Thanks posting and reaching out - will pass the message on to our devs.
  20. Leigh
    This has been updated today:
  21. Leigh
    Welcome to the forum @Devans - you appear to be having a different issue compared to the original post. If you could start your own thread, that would be great.
  22. Leigh
    Sorry to hear you're having this issue. Please start your own thread and if you could provide some example files, that would be useful.
  23. Leigh
    To reiterate, the information provided is used exclusively for requesting Affinity customer reviews and is not shared with any third parties by Feefo.
  24. Leigh
    Just wanted to let you know that we're using Feefo as a trusted partner to gather Affinity customer reviews. If you don't wish to receive communication from Feefo you can click the Unsubscribe option in the email. No Affinity customer data is passed on by Feefo for any other purpose.
  25. Leigh
    Thanks for your feedback. Our Web Team are going to get the Green button changed to White when we update the forum in the near future.
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