Itziar B Posted January 24 Posted January 24 I have been a long-time user of Affinity Photo on Windows, and I recently needed to use the software on an iMac. As such, I proceeded to purchase a license yesterday. However, I encountered several errors on your website while attempting to finalize the purchase. Despite these issues, I persisted and attempted multiple times. During one of these attempts, the payment was successfully charged to my bank account, but your website displayed an error, and I never received the license. Due to time constraints and the urgency of delivering a file to a client, I had no choice but to purchase the license again using a different payment method (Paypal). This second purchase was successful, and I now have the license. However, I have been charged twice for the same product. I have reached out to Affinity through multiple channels (email and Facebook) but have yet to receive a response. This situation is both frustrating and disappointing, as I expected better support and reliability from a company I have trusted for years. I kindly request an urgent resolution to this matter, including a refund for the duplicate charge. Please confirm receipt of this email and advise me on the next steps. Thank you for your attention to this issue. I look forward to your prompt response. Quote
Staff StevenS Posted January 24 Staff Posted January 24 Hi @Itziar B, welcome to the Affinity forum. Although we have already responded to you via email, I am going to put the reply here for visibility of anyone with a similar issue; We can see that you have indeed now placed a successful order. With regards to the previous attempts, the payment that was set aside for us by your bank was rejected by our payment gateway. (image removed) When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. We will not make any further attempts to complete the rejected payments. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
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