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Posted

I encountered a issue while trying to purchase Affinity Designer 2 through your website. During the payment process, I received the following error message:

"There was a problem completing your order. This transaction requires 3-D Secure authorization."

I have ensured that my card is enabled for online transactions and supports 3-D Secure. However, I am unable to proceed with the payment.

Could you kindly assist me in resolving this issue? If possible, please let me know:

  1. Whether there are alternative payment methods I can use.
  2. If there’s a way to bypass or resolve the 3-D Secure requirement for this transaction.

I am eager to complete the purchase and start using Affinity Designer 2, so your prompt assistance would be greatly appreciated. Please let me know if you need additional information to help resolve this matter.

Thank you for your time and support.

Posted

Welcome to the Affinity forums, @Dalissa Reyes

6 hours ago, Dalissa Reyes said:

Whether there are alternative payment methods I can use

As a customer, I have only seen PayPal and Credit/Debit card payments for the Affinity programs, and I think those are your only choices if you want to purchase from Serif directly. You may have additional options, though, if you download from the Mac App Store or the Microsoft Store, then purchase within the apps.

6 hours ago, Dalissa Reyes said:

If there’s a way to bypass or resolve the 3-D Secure requirement for this transaction.

You might try using a different web browser, or making sure your current browser is fully updated,  or purchasing from your cellphone. I think some problems with the 3-D Secure processing are caused by browser, and sometimes by browser-extensions or options the user has enabled. For example, if you've restricted JavaScript, or popup windows, that will cause problems. And I think some of the stricter anti-tracking options you can set in Firefox may also cause problems. 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
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