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Posted

ive got a product key for designer v1 - when i download v1 it says enter product key which i do but also it says to put in email / organisation ? ive never had it before so what do i do ?

Posted
5 hours ago, Tomwrate said:

so what do i do ?

Try putting in the email you used when you bought it!

Acer XC-895 : Windows 11 Home Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 –
Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) – Also all apps on 12.9" (Second Generation) iPad Pro, OS Version 17.7.5
Old Lenovo laptop : Windows 10 - v1 and latest beta versions of all Affinity apps – Ancient Toshiba laptop: Vista - PagePlus X9, DrawPlus X8, PhotoPlus X8 etc

  • Staff
Posted

Hi @Tomwrate,

I have been unable to locate any accounts registered to your name or email address that include an Affinity Designer purchase.

I'd advise contacting affinity@serif.com with your purchase receipt or Order ID so we can advise on this further for you.

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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