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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,058 topics in this forum

  1. Upgrade from Affinity Photo 1 to 2

    By Erikur,
    • 4 replies
    • 598 views

  2. Insatisfação com os Preços do Affinity Universal

    By Vitoria Oliveira,
    • 2 replies
    • 322 views

  3. 30 day trial

    By John Harris,
    • 2 replies
    • 445 views

  4. Affinity Photo not found on account

    By AJzayas,
    • 2 replies
    • 345 views

  5. Show owned items in the shop!

    By Guest,
    • 6 replies
    • 513 views

  6. Serif Draw Plus X6

    By Real Gagne,
    • 1 reply
    • 394 views

  7. Is there any limitation posting in the Bug reporting forums?

    By JavierBecana,
    • 12 replies
    • 570 views

  8. Trouble authorizing all users on a department owned Mac device

    By Kat Penzkover,
    • 1 reply
    • 239 views

  9. Store Account & Forum Account linking since Login with email changes

    By NeoBeum,
    • 5 replies
    • 407 views

  10. License Transfer / New Hardware

    By Joschik,   
    • 1 reply
    • 283 views

  11. Multi use

    By John NX,
    • 1 reply
    • 308 views

  12. Affinity Photo e Designer non compaiono tra i miei acquisti

    By Daniele Fantuzzi,
    • 2 replies
    • 300 views

  13. What happened to the Affinity workbooks?

    By MoonKnight2,
    • 12 replies
    • 1.8k views

  14. 403 error when attempting to access the forum

    By Pedrober,
    • 20 replies
    • 1.6k views

  15. Reinstall to my MacBook Pro

    By Victar831,
    • 4 replies
    • 562 views

  16. Purchase is for how many devices?

    By Simone Kincaid,
    • 1 reply
    • 267 views

  17. Where to find my Affinity Designer License?

    By jonas269,
    • 2 replies
    • 365 views

  18. PRODUCT KEY

    By radkite,
    • 1 reply
    • 237 views

  19. Lost Activation Key and associated e-mail

    By GicleeYM,
    • 7 replies
    • 394 views

  20. Forum Security Alert: Important Information for All Forum Users 1 2 3 4

    By Patrick Connor,
    • 82 replies
    • 19.5k views

  21. Is there a trial

    By red62,
    • 1 reply
    • 260 views

  22. I can not found my account

    By Mandy013,
    • 1 reply
    • 293 views

  23. Upgrade discount for single app

    By howy,
    • 1 reply
    • 280 views

  24. Purchased Affinity Designer 2 but received no access.

    By Georgy Roy,
    • 1 reply
    • 306 views

  25. Updates to release versions and Betas won't update on my Windows 11 system version

    By Affinity-Inspiration,
    • 3 replies
    • 349 views
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