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Posted

Hello: I recently purchased Affinity Designer 2 for my department. I successfully downloaded the app and logged in using the activation key given. However, I have an administrator account on the Mac and a student account. I did all the authorization thought the Admin account and then I placed the Affinity2.defaults file in Library/ApplicationSupport/Serif/ folder but when I start Affinity using the Student account it re-asks for the activation key for the product. What am I missing? 

I tried closing everything and restarting the computer.

Kat

Posted

Welcome to the Serif Affinity forums.

It sounds like you have purchased an Education license, and in that case you should probably direct that kind of question to edusupport@serif.com via email. They don't usually deal with activation issues for Education or Commercial licenses here.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

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