AJzayas Posted June 20, 2023 Share Posted June 20, 2023 i've had the unfortunate event of having to replace my PC. getting old stuff into new one I cannot find neither the receipt or purchased items on my account. did I happen to get it for only one device? Bought designer as well and that comes up on my account. just not Photo. any help is appreciated. Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted June 20, 2023 Staff Share Posted June 20, 2023 Hi @AJzayas, welcome to the Affinity forum We too are unable to locate an Affinity Photo purchase registered to yourself when searching our records with your name or email address. Can you please contact affinity@serif.com so we can ask you for some more details about your order and hopefully locate it. If your Affinity app purchase was made through the Microsoft Store it will tied to you Microsoft Store account/ID and not an Affinity Store account. The link below will help to locate a previous MS Store download. https://forum.affinity.serif.com/index.php?/topic/170897-faq-i-can-no-longer-find-affinity-v1-apps-on-your-website-or-app-stores-why/ Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
AJzayas Posted June 21, 2023 Author Share Posted June 21, 2023 Sorted. Thank you. It was on Microsoft store. As you mentioned. Downloading now. Quote Link to comment Share on other sites More sharing options...
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