Temporary Delay in Serif Staff Responding on these Forums (resolved)

[Patrick Connor]

Temporary Delay in Serif Staff Responding on these Forums (and social media)

Thank you for using the Serif Affinity forums. If you post a question please be aware we are unfortunately running many days behind in replying to threads. You will probably get a reply from other forum members who may be able to answer your question to your satisfaction. However, please be assured that the Affinity Team who work these forums should reply to you if you still require it but it may not be very soon.

Explanation: The recent launch of the We want to help 90 day free trial offer,  combined with the current 50% off sale AND the suite wide launch of version 1.9 has meant that a tremendous number of Question threads (more than 2300 in 6 weeks) were made here. Consequently we are still working through this unusual level of demand, but so far many of those threads are still not replied to by anyone from the Affinity Team.

If you posted a few weeks ago and are now reading this, we have now released version 1.9.1 on all platforms containing many bug fixes It is possible your problem has already been fully addressed. If you are still experiencing your problem while using the 1.9.1 release build, then please repost again in your thread that your problem is unresolved and a member of our team will work to respond to your thread as soon as possible

As a side note I would like to pay tribute the the forum regulars here. If you get an answer from one of them chances are you may not need the Affinity team by the time we get round to your thread. These spring to mind.

@Alfred, @walt.farrell, @R C-R, @firstdefence, @StuartRc, @MikeW, @carl123, @v_kyr, @A_B_C, @GarryP, @anon2, @Old Bruce, @DM1, @fde101, @VectorVonDoom, @paolo.limoncelli, @retrograde, @Pšenda, @thomaso, @fde101, @Joachim_L, @jmwellborn, @John Rostron and many others.

THANK YOU

[Patrick Connor]

Apology Continued.

The huge influx of tickets created by the 90 day free trial and the 1.9.0 release have meant that some tickets have still gone completely unreplied to, sorry. Many of the problems reported against 1.9.0 were resolved in 1.9.1 and 1.9.2 and so hopefully your particular issue is no longer relevant. I have made the decision to prioritize those tickets posted after the release of 1.9.1 on the 25th February. If you posted before then and have not received a reply and you are still experiencing the same problem, then please can you make a new thread, following these instructions on how to report a problem. If you have a question on how to use the software then again just copy and paste it into a new questions thread.

Thanks for your understanding.

Patrick Connor, Head of Tech Support and QA

[Patrick Connor]

We have now caught up with the forum posts and are now working around 24-48 hour response times, thanks for your patience.

If there are any older threads from (January to June) that were overlooked and are still relevant please post new threads (linking to the original if it took a while to write first time)