Affinity V2, updates, pricing and no subscription (moved)

[Guest]

But one probably shouldn’t examine every single remark in this thread against the question whether it is exactly on topic. I would have to consider my own, earlier comments as off-topic then as well … they are probably even more off-topic than BigGandalf’s cursory remark … 😉 😁

[Terkoz]

9 hours ago, GeRo said:

Of course. Just wanted to know why Terkoz creates fake news about dividend. Thanks anyway, rvst.

LOL .. you sir are priceless. I said companies have to make money to pay dividends. This is not fake news but a fact of life. Now I wasn't aware that Affinity was owned by an individual as this is a general discussion not a news piece. So in this case the owner needs to make profit to pay for his investment in the company. Which is exactly the same thing. You seem to be the only one who doesn't get this.

[bayustudio]

16 hours ago, debraspicher said:

That's unfortunate, but you did get the later features. Some of us had to wait a bit for current tools. Though it is nice to be part of something as it changes over time. So yeah, you'll get to enjoy that feeling with V2.

Yeah, the excitement when a company announce new shiny features and you can get them right away
Its the perfect time to start experiencing it with fresh v2

[GeRo]

27 minutes ago, Terkoz said:

I wasn't aware that Affinity was owned by an individual

So this is why you wrote that it has to pay "it*s investers" a dividend. Understood!

[Frozen Death Knight]

On 11/19/2022 at 6:10 PM, Matthew Dickerson said:

Also just wanted to say for those v1 users complaining about not getting an upgrade discount - It's great that new and old users are getting a big 40% discount..

More New customers = More Money = More funds for development and hiring = More features and improvements = BETTER FOR EVERYONE!

 

Yep. With this announcement they also stated that the sales have exceeded expectations by nearly three times the amount within the first week. Clearly this launch offer has paid off for them and eventually for us who bought V2.

[knightlines]

Hi Ash,

Am I right in thinking that you are planning to bring V2 out as a full-blown install like V1 rather that an App version. I use NX studio to view my images from the camera and I use to be able to open directly into Affinity Photo from there, but with V2 this has not been possible. I really miss this way of working. What are your plans please? or is there a way in which I can do it anyway? Thanks for a great piece of software and keep up the good work. Regards Vic.

[walt.farrell]

53 minutes ago, knightlines said:

I use NX studio to view my images from the camera and I use to be able to open directly into Affinity Photo from there, but with V2 this has not been possible.

The instructions in this FAQ should help you. Some applications may work using the information in the first post. Others may need the helper .exe file from the second post.

 

[DigitalVisuals]

it was already clear from the beginning that every new version has a new licence model.  Yes Serif can ask some more for it, thats their rights. Every thing cost more, also they have to buy also their food and more.
So simple I have buy the new one without complaining.

[MaartenTummers]

We already knew that the new version would come as a one time buy so will be the next one and the next one ad nauseam.

 

If you think it's not worth the upgrade yet,just wait for the moment you feel it is. I bought day 1 as I am an early adopter and felt it was totally worth it already. If you bought into affinity a couple of months ago you don't have to run to the stores yet. Eventually people decide for themselves. 

 

Anyway the notice is out. V2 is released, this will be the  version that will be updated with new features and if you think it's worth it, like i do, get it and if not wait a couple of months. Simple.

 

[BigGandalf]

Any Moderators, I have Emailed 3 days ago and haven't heard anything back yet, it says it'll take 24hrs but could be longer during busier times, 3 days is 3x as long or am I being ignored? 

Thank you.

[Dan C]

2 minutes ago, BigGandalf said:

Any Moderators, I have Emailed 3 days ago and haven't heard anything back yet

Please see my reply to you regarding this here -

On 11/18/2022 at 2:16 PM, Dan C said:

Thanks for letting me know - we have small team of staff working around the clock to reply to our users as soon as possible - there is certainly a delay currently due to the overwhelming support following the V2 launch, but we will be responding to each and every customer that contacts us, as soon as we can.

Thanks for your continued patience here.

[BigGandalf]

Exactly, you can see I emailed 3 days ago, am I being ignored then? 

[Leigh]

1 hour ago, BigGandalf said:

Exactly, you can see I emailed 3 days ago, am I being ignored then? 

Is it possible to send me the ticket # that's given on the auto reply?

[BigGandalf]

28 minutes ago, Leigh said:

Is it possible to send me the ticket # that's given on the auto reply?

Ticket #793414

[Leigh]

1 hour ago, BigGandalf said:

Ticket #793414

Thank you.

I can confirm that your email is with the Customer Service team. As you can imagine, since the launch of V2 both Customer Services and Technical Support have been inundated with support contacts and we're currently working our way through these contacts on a first come, first serve basis. We can only apologise for the wait but you will get a reply as soon as possible.

I will hide comments related to this particular post as there's no need to discuss this further.

[Bruno Belo]

Thanks, the affinity team are incredible, im turned a fan since v1.

[Al S]

It's literally pennies a month when you amortize it out over the lifetime of the product. People pay $50-$100 for a microwave that has a 6 months warranty, no option to upgrade at a discount and no bug fixes. It seems totally skewed the way people view software compared to other stuff in their lives. WebP export would be a nice edition for us web designers. Thanks for providing a great and alternative product.

[walt.farrell]

4 minutes ago, Al S said:

WebP export would be a nice edition for us web designers.

"Would be"? It's there in V2.

[Etiennefuji]

Just my 2 cents. Initially I thought, why no upgrade pricing for existing V1 customers. I bought Photo through the Apple store in 2015 I think and then Designer and Publisher on their website so they could save the Apple charge. I also bought the 3 books accompanying it, in 2020-2021. Good resources.

But I understand their reasoning about pricing, and why should I want a deeper discount or be jealous that a new customer gets a good price? For the suite price of ca. EUR 119 you get good apps on your iPad too, that will last you quite a few years. I will purchase it this week on their website again, to save the Apple charge.

If they want to do something extra for V1 users, a free upgrade to the book with the new features would be appreciated. Like a free PDF or else only charge a shipping fee plus small markup for the updated books.

 

Edited November 21, 2022 by Etiennefuji

[criz]

I admit, I logged in to see if there was an upgrade available via the website/store, but that seemed more like a reflex because upgrades are often offered. I don't need 2/3 of the universal licence because I'm not using Apple products unless forced to at work, but it's still a great bargain.

Even buying the individual programs at their regular prices would have been ok, but then I'm just happy to have an alternative to CC. And since I'm still missing some features, I sure hope development will go on for many years to come
And if that means I'll buy the program allover again every couple of years than so be it.

(Have some people forgotten what the Creative Suites have cost - even as upgrades? Or are people just hit with pre-CC nostalgia?)

 

[Ash]

Hi All - again I appreciate all the feedback on this, I can assure you it’s all been listened to. However, this seems to be digressing quite a lot and we will now lock this thread. I’m going to post a fresh post with my original statement in announcements (this one will be moved into the question forum). This will allow me to post any further updates about this on a clean post, particularly when we have the free content pack for V1 upgraders available 👍

Thanks again,

Ash