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We can never know the real reason for a discount or increase. Marketing...

Those who have owned for a long time, even if they paid full price, got a better deal, because they got more use per dollar, before the next upgrade. Make sense?

Software is a strange "product" unlike any other.

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Hi All, When much of the world went into lockdown last year we put a few things in place to try to offer some support to the creative community. In the big scheme of things they were fairly small

Someone in your marketing department needs a promotion   Please keep sending me emails like this. 50% off everything in the Affinity store is a great way to reward your customers. Especial

I have just received your completely unnecessary email of 19 January "We’re here to help – use our apps free for 90 days" WHY I am a registered used of all three apps plus add ons. I do not need to be

5 hours ago, Dan Brooks said:

I'd love to see the books available as digital. This would allow for easy updates as features are changed/added, lower pricing, and near instant delivery.

For some reason The Books available in Digital would be nice as some region not covered for the shiping, another to be dilema as the digital can easy to duplicat it. 

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On 1/21/2021 at 8:44 AM, walt.farrell said:

Perhaps you're not signed up for Serif's Affinity marketing emails?

Try visiting https://affinity.store/account/details and once signed-in click on "Manage your email  marketing preferences".

Indeed. Only one check box checked.

Website

Mac mini (2018)  3.2 GHz Intel Core i7  64 GB • Radeon Pro 580 8 GB • macOS Catalina

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On 1/19/2021 at 10:01 AM, Patrick Connor said:

we do not need defending, thank you

Received loud and clear, apologies. Your statement is honestly debatable though. The guy above and admittedly myself were acting like kids.... however, when there are regular questionable management decisions and a reluctance to respond to repeated requests and comments about your (generally but not universally) awesome products, “feedback” like this is inevitable. Why don’t you attempt to defend yourself a little more and at least mitigate some frustrations aired by customers.

My own personal grievances include: No rulers in Designer ipad, no free transform or warp in ipad. I’m not alone. If you can’t provide the basics then you’re not charging enough for your products, simple as that. I’d pay more.

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  • 2 weeks later...

Hello,

I am currently using your generous 90 day trial for Affinity Photo 1.8. I am very impressed and will most certainly buy the software. I am wondering if there is a way to update to 1.9 to try these new features, text on a path being one for sure, while still in trial mode..

thanks,

marc

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2 hours ago, westwind said:

Hello,

I am currently using your generous 90 day trial for Affinity Photo 1.8. I am very impressed and will most certainly buy the software. I am wondering if there is a way to update to 1.9 to try these new features, text on a path being one for sure, while still in trial mode..

thanks,

marc

My suggestion, grab this opportunity to get these products immediately as the price very more value.

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@westwind

The 90 day trial is the full software running for just 90 days. The app should check for updates automatically when you restart. Does that not happen for you? Perhaps it's not doing it right in trial mode?¿

 

Patrick Connor
Serif Europe Ltd

There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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Hi, Patrick.

I read on the home page:

Quote

Our last major update is here.

Is this the ultimate update, or a new update?

6 cœurs Windows 10 pro   Affinity Desktop Publisher, Affinity Desktop Designer, Affinity Desktop Photo.

Mais je vous le demande, peut-on imaginer une police sans sérifs ?

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Oh, interesting, not aware of that wording...seems like an admission to me. It's certainly a new update and I know of at least one more across the range feature so 🤷‍♂️

Patrick Connor
Serif Europe Ltd

There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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2 hours ago, Pyanepsion said:

Hi, Patrick.

Is this the ultimate update, or a new update?

 

  • "The user interface is supposed to work for me - I am not supposed to work for the user interface."
  • Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else.
  • “When a wise man points at the moon the imbecile examines the finger.” ― Confucius
  • Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver.
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Wow! One of the best bands of the moment... in 1986.

3 hours ago, Patrick Connor said:

Oh, interesting, not aware of that wording...

More seriously, will there be a charge for the 2.0 upgrade?😁

6 cœurs Windows 10 pro   Affinity Desktop Publisher, Affinity Desktop Designer, Affinity Desktop Photo.

Mais je vous le demande, peut-on imaginer une police sans sérifs ?

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12 minutes ago, Pyanepsion said:

More seriously, will there be a charge for the 2.0 upgrade?😁

Yes there will. It is optional and should only be bought if you want to and 1.X will keep working

Patrick Connor
Serif Europe Ltd

There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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1 minute ago, Pyanepsion said:

Is the price and the date already known?

nope not in public (and not to me internally)

Patrick Connor
Serif Europe Ltd

There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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(Especially) if Serif use the opportunity to re-think some workflows and to add some of the often requested features to especially Designer - and of course add more in the coming minor updates towards 3.0 - I think I can say that quite a few are standing by with their credit cards thinking "We want to help" 😀

If 2.0 is just a another minor step like the last many updates I'll wait - but a significant step up from 1.x to 2.0 would of course justify a paid upgrade. Nothing else would make sense. 🙂

And after listening to quite a few passionate fanboys arguing for years against new features, improved usability or higher ambitions in the 1.x lineup they can even stick to 1.9 and never look forward. Win win!

  • "The user interface is supposed to work for me - I am not supposed to work for the user interface."
  • Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else.
  • “When a wise man points at the moon the imbecile examines the finger.” ― Confucius
  • Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver.
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10 hours ago, Patrick Connor said:

@westwind

The 90 day trial is the full software running for just 90 days. The app should check for updates automatically when you restart. Does that not happen for you? Perhaps it's not doing it right in trial mode?¿

 

And so it did, thanks,

westwind

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  • 2 weeks later...
On 2/13/2021 at 9:25 AM, Jowday said:

.......

If 2.0 is just a another minor step like the last many updates I'll wait - but a significant step up from 1.x to 2.0 would of course justify a paid upgrade. Nothing else would make sense. 🙂

........

Talk about speculation.  

Who's to say they don't offer extremely low price upgrade costs to encourage the entire base to upgrade (even if the new feature set seems minor at launch), which would generate a ton of revenue and help fund larger updates over the next phase of development.

 

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2 hours ago, 78deluxe said:

Talk about speculation.  

Who's to say they don't offer extremely low price upgrade costs to encourage the entire base to upgrade (even if the new feature set seems minor at launch), which would generate a ton of revenue and help fund larger updates over the next phase of development.

I am not speculating - I am just ready to pay even a significant upgrade price if the step up from 1.x to 2.x is interesting. If it is not I will loose the last faith in the product I have. How many tiny increments and years before the product is - or is not - significantly improved?

If they only now seek to fund the future with low upgrade prices and a small feature set ONCE AGAIN how would they motivate the entire base to follow them into a slow uncertain future with more minor upgrades and finally lagging behind. A promising version 2.0 upgrade of all three Affinity apps would encourage, inspire and assure bigger fish than the current massive mass of hobbyists and small entrepreneurs that the products will indeed mature into something truly professional.

A major update is also a unique chance to clean up the mess and mistakes and build a better and more user friendly interface.

"Generate a ton of revenue" - THAT is speculation.

  • "The user interface is supposed to work for me - I am not supposed to work for the user interface."
  • Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else.
  • “When a wise man points at the moon the imbecile examines the finger.” ― Confucius
  • Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver.
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11 hours ago, Jowday said:

I am not speculating - I am just ready to pay even a significant upgrade price if the step up from 1.x to 2.x is interesting. If it is not I will loose the last faith in the product I have. How many tiny increments and years before the product is - or is not - significantly improved?

If they only now seek to fund the future with low upgrade prices and a small feature set ONCE AGAIN how would they motivate the entire base to follow them into a slow uncertain future with more minor upgrades and finally lagging behind. A promising version 2.0 upgrade of all three Affinity apps would encourage, inspire and assure bigger fish than the current massive mass of hobbyists and small entrepreneurs that the products will indeed mature into something truly professional.

A major update is also a unique chance to clean up the mess and mistakes and build a better and more user friendly interface.

"Generate a ton of revenue" - THAT is speculation.

I hear what you are saying but there is a huge difference with Affinity team and Adobe. First of all they are a very small but capable team who have started from ground up and this has been a "catch-up" with the rest of the usual offerings. Second of all due to the complexity of the software it has had its fair share of bugs and regressions which have been continuously fixed and updated by Mark, Andy, Adam & Matt which has (I think) left them with no time to start on the version 2.0 road map. Unless I am very much mistaken and they have working secretly in a cave on version 2.0 as a "Major version" I am not seeing it to be on the horizon. For example RTL support which has been lacking from day one is still not added and will require a major re-write or retrofit which I doubt will make it to the next version.

So in short It's a catch up game at the moment and make it 1.9.X stable with the existing features before offering the next "Major Version".

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4 hours ago, Sam Neil said:

I hear what you are saying but there is a huge difference with Affinity team and Adobe. First of all they are a very small but capable team who have started from ground up and this has been a "catch-up" with the rest of the usual offerings. Second of all due to the complexity of the software it has had its fair share of bugs and regressions which have been continuously fixed and updated by Mark, Andy, Adam & Matt which has (I think) left them with no time to start on the version 2.0 road map. Unless I am very much mistaken and they have working secretly in a cave on version 2.0 as a "Major version" I am not seeing it to be on the horizon. For example RTL support which has been lacking from day one is still not added and will require a major re-write or retrofit which I doubt will make it to the next version.

So in short It's a catch up game at the moment and make it 1.9.X stable with the existing features before offering the next "Major Version".

I work with software complexity in huge projects. What really makes a difference is business decisions. The rest follows, good or bad. Expand stroke fx. New features were more important for years. Stopping up for a moment and stabilizing was not. We are currently in our fourth major revision of our product. Lets call the current version v4.5. Every major revision WAS a revision of architecture, platform and user interface. What made us invest in a major revision every time was a business decision based on what was expected from us. Every time we kind of could continue as before with the features, platform and user interface that served us well for some years, but a radical change would simply be a much better platform for the future. Every time we got the chance to rethink many features and much of the architecture. Pull the plug on inefficient code and features. Every major update took 1-2 years of intense non-stop work but was totally worth it. Looking back at the previous version I always felt relieved we did it. We had to pause many initiatives while these huge projects were underway - the world had to wait - but still worth it. All is forgiven when you give the masses what they were waiting for or something that impresses.

Fx the user interface - the panel concept - Publisher is flooded with panels after its birth and just a few releases - it begs for a revision of the interface and panels before it ends in chaos. They can't just add layers and layers of panels.  

I do not expect 2.0 to be in the horizon. It would be worth waiting for. Much more than small increments that doesn't lead anywhere real. Serif worked on Affinity for a long time now - I am sure they have a long term vision and a revised backlog and a lot of revised plans. It takes a lot of effort to make a major update and I can patiently wait for it. They need time and space for such a task. 

If the team continues to add complexity in near yearly releases without fixing many old issues and never REALLY revising the platform and just adding layers of features, then we have a new Xara. I can't even in my wildest dreams imagine that Serif wants to go there.

  • "The user interface is supposed to work for me - I am not supposed to work for the user interface."
  • Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else.
  • “When a wise man points at the moon the imbecile examines the finger.” ― Confucius
  • Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver.
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16 hours ago, Jowday said:

I am not speculating - I am just ready to pay even a significant upgrade price if the step up from 1.x to 2.x is interesting. If it is not I will loose the last faith in the product I have. How many tiny increments and years before the product is - or is not - significantly improved?

If they only now seek to fund the future with low upgrade prices and a small feature set ONCE AGAIN how would they motivate the entire base to follow them into a slow uncertain future with more minor upgrades and finally lagging behind. A promising version 2.0 upgrade of all three Affinity apps would encourage, inspire and assure bigger fish than the current massive mass of hobbyists and small entrepreneurs that the products will indeed mature into something truly professional.

A major update is also a unique chance to clean up the mess and mistakes and build a better and more user friendly interface.

"Generate a ton of revenue" - THAT is speculation.

The generate revenue comment isn't speculation.  We know Affinity has over 2M users across the apps, a figure they shared a while ago.  As I said, even with a small upgrade cost to get the majority to upgrade, that would mathematically generate a ton of revenue.  

 

If you work in software development as you claim.  Kind of shameful you propose any upgrade cost wouldn't be worth it to you, even to maintain and receive modest new features for a few years.  (they haven't had an upgrade charge in over 3 years)

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3 hours ago, 78deluxe said:

If you work in software development as you claim.  Kind of shameful you propose any upgrade cost wouldn't be worth it to you, even to maintain and receive modest new features for a few years.  (they haven't had an upgrade charge in over 3 years)

Rubbish. If I see no future in the software for serious use, I won't upgrade. That goes for software as well as any other product. Serif is not the Red Cross. We are not crowdfunding anything either here for a poor or struggling company. Serif is doing very well. Probably better than ever before. Not asking for an upgrade fee for years is part of a BUSINESS STRATEGY that indeed works very well for Serif. You do not owe them a favor or money.

I do not work IN software development - I am a product owner that directs one, occasionally two development teams in one or another direction. I am the customer. They develop what we need now and in the future. The end users... well, their choice to use our product or leave it. We go out of our way to make them choose our stuff. Our choice is to actually meet their expectations and always important to deliver more than that. And communicating that we will also be a wise choice in the future is key. That's why the BUSINESS DECISIONS I implement make the difference between what end users choose now and in the future. And that is why these BUSINESS DECISIONS are underway for years.

Shameful... you GOTTA be kidding me. That's a new low. Even for this forum.

I won't comment further on this.

  • "The user interface is supposed to work for me - I am not supposed to work for the user interface."
  • Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else.
  • “When a wise man points at the moon the imbecile examines the finger.” ― Confucius
  • Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver.
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