Chris J
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About Chris J
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PaulAffinity reacted to a post in a topic:
Affinity Photo crashes while opening an image or creating a new one
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Affinity Photo crashes while opening an image or creating a new one
Chris J replied to Julia1's topic in Bugs on Windows
Hi! Whilst it's great news that you were able to work with the basic driver, there will be some performance degradation yes. Did you remove the existing drivers and reboot before installing the new ones from the nVidia site? (sometimes when simply updating them, windows will not do anything as it thinks they are up-to-date). Cheers Chris -
Affinity Photo crashes while opening an image or creating a new one
Chris J replied to Julia1's topic in Bugs on Windows
Good Morning, I'm very sorry to hear that you are having problems. Can you attach your log file here ("%APPDATA%\Affinity\Photo\1.0\Log.txt"). In the crash dump, DirectX is reporting that it is out of memory. Many Thanks Chris -
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Chris J reacted to a post in a topic:
AF Photo shows wrong file order and not all files in menu item windows
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Hi. The latest Beta supports it. Chris
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Hi! Would you attach them in a zip file please and I can take a look. Thanks Chris
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Chris J reacted to a post in a topic:
wacom stylus (Intuos5) erratic everytime I try to open up and save...
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Chris J reacted to a post in a topic:
wacom stylus (Intuos5) erratic everytime I try to open up and save...
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Welcome to the Affinity Forums Shaun S. Sorry to hear about this. Which macro were you applying at the time? Many Thanks Chris
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Sudden Affinity photo crash during working
Chris J replied to ivusakzkrabice's topic in Bugs on Windows
Your nVidia driver is crashing. Please completely uninstall the driver and install the latest from nVidia. -
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Cosmetic Bug in Paragraph and Character Modules beta .119
Chris J replied to Rick G's topic in Photo Beta on Windows
Thanks both. I shall take a look. -
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It's loading the icon internally so you won't be able to remove that. I don't know exactly when the next beta will be but they are quite regular. I have pushed a fix in for this so keep your eyes out for the next beta release, although if I fix this I suspect it may crash a bit further on for you but we'll soon see. It is very weird indeed. In the meantime it might be worth checking the Windows Update History in control panel to see if anything changed without your knowing like Codecs, Drivers or anything related to .NET for example. Thanks for your patience.
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- 1
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- unhandled exception
- startup
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Yes. The dump file is suggesting a crash when loading the application icon. However, I have never seen this before and I cannot think of a reason why this would fail as this works fine for many hundreds of thousands of users. I can only suggest you try reinstalling Affinity Photo and/or Windows (I realise reinstalling windows though is not really a desirable thing to have to do). As well as that, I will also attempt a possible fix for the crash and include it in our next beta, which you can download and try alongside our stable "Release" version. I will keep you updated and I can only apologise for this behaviour. Cheers Chris
- 27 replies
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- startup
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Thank you for that. Can you check if you have any of these programs installed? Also, has Windows (or anything on your system) been updated since your last successful run of Photo?
- 27 replies
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- startup
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That's fine. Can you attach it here for me? Thanks Chris
- 27 replies
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Hi, Is there anything in your %APPDATA%\Affinity\Photo\1.0\CrashReports folder?
- 27 replies
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- unhandled exception
- startup
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Me please. Thanks.
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Mine are in: C:\Users\xxx\AppData\Roaming\Affinity\Photo\1.0\CrashReports
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The crash dump would be useful too as I can't find one with that reference number.