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Chris J

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  1. Hi! Whilst it's great news that you were able to work with the basic driver, there will be some performance degradation yes. Did you remove the existing drivers and reboot before installing the new ones from the nVidia site? (sometimes when simply updating them, windows will not do anything as it thinks they are up-to-date). Cheers Chris
  2. Good Morning, I'm very sorry to hear that you are having problems. Can you attach your log file here ("%APPDATA%\Affinity\Photo\1.0\Log.txt"). In the crash dump, DirectX is reporting that it is out of memory. Many Thanks Chris
  3. Chris J

    Can't work with RX10 IV raw files (.ARW)

    Hi. The latest Beta supports it. Chris
  4. Chris J

    Startup settings incorrect / not loading.

    Hi! Would you attach them in a zip file please and I can take a look. Thanks Chris
  5. Chris J

    Crash on applying macro

    Welcome to the Affinity Forums Shaun S. Sorry to hear about this. Which macro were you applying at the time? Many Thanks Chris
  6. Chris J

    Sudden Affinity photo crash during working

    Your nVidia driver is crashing. Please completely uninstall the driver and install the latest from nVidia.
  7. Thanks both. I shall take a look.
  8. Chris J

    Unhandled Exception error on app launch

    It's loading the icon internally so you won't be able to remove that. I don't know exactly when the next beta will be but they are quite regular. I have pushed a fix in for this so keep your eyes out for the next beta release, although if I fix this I suspect it may crash a bit further on for you but we'll soon see. It is very weird indeed. In the meantime it might be worth checking the Windows Update History in control panel to see if anything changed without your knowing like Codecs, Drivers or anything related to .NET for example. Thanks for your patience.
  9. Chris J

    Unhandled Exception error on app launch

    Yes. The dump file is suggesting a crash when loading the application icon. However, I have never seen this before and I cannot think of a reason why this would fail as this works fine for many hundreds of thousands of users. I can only suggest you try reinstalling Affinity Photo and/or Windows (I realise reinstalling windows though is not really a desirable thing to have to do). As well as that, I will also attempt a possible fix for the crash and include it in our next beta, which you can download and try alongside our stable "Release" version. I will keep you updated and I can only apologise for this behaviour. Cheers Chris
  10. Chris J

    Unhandled Exception error on app launch

    Thank you for that. Can you check if you have any of these programs installed? Also, has Windows (or anything on your system) been updated since your last successful run of Photo?
  11. Chris J

    Unhandled Exception error on app launch

    That's fine. Can you attach it here for me? Thanks Chris
  12. Chris J

    Unhandled Exception error on app launch

    Hi, Is there anything in your %APPDATA%\Affinity\Photo\1.0\CrashReports folder?
  13. Chris J

    The crashfest continues...

    Me please. Thanks.
  14. Chris J

    The crashfest continues...

    Mine are in: C:\Users\xxx\AppData\Roaming\Affinity\Photo\1.0\CrashReports
  15. Chris J

    The crashfest continues...

    The crash dump would be useful too as I can't find one with that reference number.
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