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About Jon P

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GarryP reacted to a post in a topic: Designer Pop-up: Links Removed Notification
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Jon P started following publisher crashes on opening document , Designer Pop-up: Links Removed Notification , Publisher crashes on opening document and 7 others
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So this was added a short while ago (2.x), basically we sometimes get reports with files that crash on open. When we investigate them we find there's links to broken/corrupt objects (or objects that just don't exist), and that's the cause of the crash. We are still trying to find recipes that can create these types of situations, but for now we identify these objects, and instead of crashing, clean them up when we load the document, and leave this message letting the user know that has happened. Nothing should look different in the document, as the objects removed were broken anyway. It's probably worth noting that links here doesn't as much refer to resource manager type links, it's more of an internal link If you find during your work you are saving, re-opening and seeing this message a lot, then let us know and hopefully we can find the recipe that triggers the message the next time the document is loaded
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@alhagrafisk The crash report and file seem to be the same as the above issue, so should be covered by any potential fix. This sounds like a different issue however, do you have a crash report from this recipe? Is the new document blank that you create? Can you confirm what OS you are doing this on? This isn't really my area unfortunately, I would suggest creating a new post in the customer service forum, or e-mailing affinity@serif.com
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Euan reacted to a post in a topic: Resource Manager on Designer 2
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Publisher crashes on opening document
Jon P replied to Revenant's topic in Publisher 2 Bugs found on macOS
@RevenantI split your comment into a new thread. If you can upload the file that's crashing I can see if it crashes on my end and is the same as the issue you originally posted in. If you "Saved As" the original should still exist and hopefully open for you, if not I would maybe attempt renaming any folders/linked resources that are in the file to break the links and see if that helps the file open -
Jon P reacted to a post in a topic: Constant crashing when opening Resource Manager to manage linked files
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MikeNYC reacted to a post in a topic: Help recovering corrupted AF files.
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Help recovering corrupted AF files.
Jon P replied to MikeNYC's topic in Affinity on Desktop Questions (macOS and Windows)
Hi, It's hard for me to tell if anything has been lost, but the attached file should hopefully open for you 1637313505__MG_0440PaintAF-r.afphoto -
Resource Manager on Designer 2
Jon P replied to Euan's topic in Affinity on Desktop Questions (macOS and Windows)
I've responded in your other thread -
Affinity Photo 2 very slow loading RAW files
Jon P replied to gmc86's topic in Photo 2 Bugs found on Windows
This should be fixed in the 2.0.3 build -
Publisher crashes on opening document
Jon P replied to poleeto's topic in Publisher 2 Bugs found on macOS
Thanks, I thought I was going to need to ask for the linked files to also be sent but even without them this is crashing when opening on iPad. I'm also finding that opening resource manager when opening this on Mac is triggering a crash. I've logged this, thanks for the report If you link your files locally, or embed them (when you've opened it without a crash) is that preventing a crash when opening it back on the iPad? -
publisher crashes on opening document
Jon P replied to poleeto's topic in Affinity on iPad Questions
Hi @poleeto, I've responded to your other thread, if you can provide us the file I can look into it -
Publisher crashes on opening document
Jon P replied to poleeto's topic in Publisher 2 Bugs found on macOS
Hi @poleeto, Are you able to upload the document here? I'll have a look into it -
Is it possible for you to upload a document that when saved and re-opened shifts the alignment of pinned images? If you'd prefer to keep it private you can upload it here
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Jon P reacted to a post in a topic: Go to page.... Nope!
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Jon P reacted to a post in a topic: Export book crashes
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LomaxFairchild reacted to a post in a topic: Publisher 2 crashes when opening existing document
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laurent32 reacted to a post in a topic: Go to page in Publisher not working in V2
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It may help to export each chapter individually, if I was to guess it will be something in one of the chapters causing it, but obviously without seeing it it's hard to narrow down