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Jon P

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  1. So this was added a short while ago (2.x), basically we sometimes get reports with files that crash on open. When we investigate them we find there's links to broken/corrupt objects (or objects that just don't exist), and that's the cause of the crash. We are still trying to find recipes that can create these types of situations, but for now we identify these objects, and instead of crashing, clean them up when we load the document, and leave this message letting the user know that has happened. Nothing should look different in the document, as the objects removed were broken anyway. It's probably worth noting that links here doesn't as much refer to resource manager type links, it's more of an internal link If you find during your work you are saving, re-opening and seeing this message a lot, then let us know and hopefully we can find the recipe that triggers the message the next time the document is loaded
  2. @alhagrafisk The crash report and file seem to be the same as the above issue, so should be covered by any potential fix. This sounds like a different issue however, do you have a crash report from this recipe? Is the new document blank that you create? Can you confirm what OS you are doing this on? This isn't really my area unfortunately, I would suggest creating a new post in the customer service forum, or e-mailing affinity@serif.com
  3. @alhagrafisk Are you able to upload your file to the dropbox link in my original reply, I'll double check it looks like the same crash and get the file added to the report if so
  4. @RevenantI split your comment into a new thread. If you can upload the file that's crashing I can see if it crashes on my end and is the same as the issue you originally posted in. If you "Saved As" the original should still exist and hopefully open for you, if not I would maybe attempt renaming any folders/linked resources that are in the file to break the links and see if that helps the file open
  5. Hi, It's hard for me to tell if anything has been lost, but the attached file should hopefully open for you 1637313505__MG_0440PaintAF-r.afphoto
  6. That was what I meant yes, it seems similar to the report (and the crash report seems the same). If it's possible for you to also upload the file to that dropbox link I can get it added to the report
  7. We have an issue logged similar to this, but are you able to upload your file here so I check if it's the same as what we have logged? Do you have linked remote resources from iCloud?
  8. Thanks, I thought I was going to need to ask for the linked files to also be sent but even without them this is crashing when opening on iPad. I'm also finding that opening resource manager when opening this on Mac is triggering a crash. I've logged this, thanks for the report If you link your files locally, or embed them (when you've opened it without a crash) is that preventing a crash when opening it back on the iPad?
  9. Hi @poleeto, I've responded to your other thread, if you can provide us the file I can look into it
  10. Hi @poleeto, Are you able to upload the document here? I'll have a look into it
  11. Is it possible for you to upload a document that when saved and re-opened shifts the alignment of pinned images? If you'd prefer to keep it private you can upload it here
  12. It may help to export each chapter individually, if I was to guess it will be something in one of the chapters causing it, but obviously without seeing it it's hard to narrow down
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