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Mark Ingram

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About Mark Ingram

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  1.    adirusf reacted to a post in a topic: About the performance improvements
  2. Mark Ingram

    About the performance improvements

    Mark Ingram replied to rubs's topic in Designer Beta on Windows

    Yes please @adirusf! It would be great to solve this issue.
  3. Mark Ingram
    Thanks @Dejan, that's really interesting. CPU usage doesn't appear to be high, but something appears to be blocking the drawing due to your dual GPUs.
  4.    Chris B reacted to a post in a topic: Mouse scroll wheel
  5. Mark Ingram

    .112 No Metadata if edit in is used

    Mark Ingram replied to urm3l's topic in Photo Beta on Mac

    Hi @urm3l, can you upload the image for us to take a look please?
  6. Mark Ingram

    Odd lens identification - 1.7.0.258

    Mark Ingram replied to drphoto's topic in Photo Beta on Windows

    @drphoto, thanks, can you upload the original TIFF to Dropbox or somewhere similar?
  7. Mark Ingram

    Perfomance issue with rulers

    Mark Ingram replied to F1nnIV's topic in Bugs on Windows

    What Renderer are you using (see Preferences). And what GPU do you have?
  8.    Mark Ingram reacted to a post in a topic: Photo beta .258 on Windows 10
  9. Mark Ingram

    Top and Bottom Cropped on Text box

    Mark Ingram replied to MaryLou's topic in Designer Beta on Windows

    Hi @MaryLou, is this specific to the latest customer beta?
  10. Mark Ingram

    About the performance improvements

    Mark Ingram replied to rubs's topic in Designer Beta on Windows

    Thanks for that - very interesting. Can you reproduce it each time?
  11. Mark Ingram
    @Alfred, I said you don't need to tag the whole team - I didn't say that the list of tagged people was the whole team.
  12.    Mark Oehlschlager reacted to a post in a topic: Export for web (Slice Tool Feature for web export)
  13.    PaulAffinity reacted to a post in a topic: Black border in Develop with Fujifilm X-T3 RAW
  14.    Alfred reacted to a post in a topic: Export for web (Slice Tool Feature for web export)
  15. Mark Ingram
    Hi, thanks for your suggestion, you don't need to tag the whole team into each forum post, we all read the forum :-).
  16. Mark Ingram
    Thanks, I'll get QA to try and reproduce something similar.
  17. Mark Ingram
    Hi @MancDan, would you be able to record a video of this? What were you doing at the time? Is it the same thing each time which causes the lock up? What's your CPU usage like at the time? Any chance you could try running LatencyMon and let me know what the report says? We've had a couple of customers mention something similar, so it would be good to get this sorted out.
  18. Mark Ingram
    Rick, do you have reproducible steps for this?
  19. Mark Ingram

    Black border in Develop with Fujifilm X-T3 RAW

    Mark Ingram replied to Thomas_Photo's topic in Photo Beta on Windows

    We're aware of a problem that causes the extra pixels to appear. For now you just need to crop the image.
  20.    LCamachoDesign reacted to a post in a topic: [Beta 1.7.0.209] Still no Pen Mode option
  21. Mark Ingram

    [Beta 1.7.0.209] Still no Pen Mode option

    Mark Ingram replied to LCamachoDesign's topic in Designer Beta on Windows

    Knowing what API to call is not the issue.
  22.    Mark Ingram reacted to a post in a topic: Program Hangs the computer and locks Graphics
  23.    Hofnaar reacted to a post in a topic: Affinity Photo Windows Customer Beta - 1.7.0.258
  24. Mark Ingram

    Odd lens identification - 1.7.0.258

    Mark Ingram replied to drphoto's topic in Photo Beta on Windows

    Hi @drphoto, can you attach the image to the post for me please?
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