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Mark Ingram

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  1. Thanks Dennis - our server provider is Amazon, and they have no issues. Was ACDSee also hosted with Amazon on the east coast?
  2. It depends where that "random 180 MB file" was located. Our beta files are hosted on the east coast of America. For reference, I just downloaded the latest beta at the top of this post in 3 minutes on my home (100MB) connection.
  3. Betas are for testing, you should definitely expect them to crash 🙂
  4. Thanks for your patience with this Jowday, it's been of help. Hopefully we can work out what's going wrong...
  5. That does make sense, unfortunately. Each of those libraries depends on the others. I was wondering whether 1 binary was out of sync with the others, and overwriting the "old" one would fix it. But it looks like _all_ of the binaries are out of sync with the main executable (Designer.exe). I think the last thing we can try doing is generating a hash of those files and comparing them to the files that I have here, so see if there are any binary differences. I'll be in touch shortly...
  6. Thanks @DarkClown. Can you confirm, is this something that has happened in several versions, or just the latest version(s)? It's not by design, so we should get this fixed.
  7. Hi Dennis, the files are located on Amazon's servers on the east coast of America. If you're experiencing slow download speeds it may be worth contacting your ISP.
  8. Thanks very much for investigating this. I appreciate it. That spreadsheet is really useful. In the Designer folder, there is a licence.xml - indicating that files have been left over from an old install (we haven't written a licence file to the installation directory for a long time). If this file is left over, it may indicate that other binary files have been left over as well, which would cause this failure. There are no missing files, but there are differences in lib*.dll and Serif.*.dll binaries - this is to be expected, as the projects are built separately. But what I would like to know is, specifically which one of these binaries "fixes" the build. e.g. can you copy over just libpersona.dll from Publisher -> Designer, and will it work? Or does it require all of the lib*.dll files to be copied?
  9. Very interesting. I would what a diff of the directories would show. It sounds like there is some dependency missing somewhere (which is kind of odd, because it works for everyone else). Do you have anti-virus or anything like that? Could something be blocking one of the files during installation?
  10. Thanks, @Jowday can you copy Publisher.exe into the Designer directory and try that? And the other way around, copy Designer to the Publisher directory?
  11. Can you try renaming Designer.exe / Photo.exe to something else, and then running.
  12. Click here to download the latest beta Status: Customer Beta Purpose: Features, Improvements, Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Changes Added Mitre Limit to Contour Tool Added Export as Timelapse Fixed BoolOps on contoured curves Improved PDF import of alpha-only images Removed Export Preview (it will come back later, with improvements) Added OpenAsset integration (requires existing OpenAsset account) Fixed crashes relating to expanded groups in Layers panel Fixed BMP loading for files with offset data Enable PDF Passthrough Fixed crash after clicking Texture panel in Brush Editor release notes
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