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Mark Ingram

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  1. Mark Ingram

    Affinity Designer Customer Beta -

    Hi, we don't have a tracing feature, most people will trace an outline of a bitmap with the pen tool to produce vector curves.
  2. Mark Ingram

    Affinity Designer Crashing on launch

    Hi @justus, thanks for investigating this. We would be interested in receiving a copy of your %APPDATA%\Affinity\Photo\1.0 old\ folder so that we can investigate here. Do you still have it? It might be Window.xml or WindowProfile.xml that was causing the problem. If you perhaps used your old folder again, but deleted those XML files, one at a time, that might reveal the problem.
  3. Mark Ingram

    I can't open affinity Photo after windows last update

    What version of Duet Display were you using? We have a thread about issues caused by third party applications, previous versions of Duet Display are listed on there:
  4. Mark Ingram

    The color of my whites are tinted yellowish

    I'm interested in looking at any monitor colour profiles which results in whites appearing as yellow!
  5. Mark Ingram

    New and Slow

    How long does it take? What is your operating system? What is your CPU? Where are you loading the image from (SSD, HDD, network)? I'm not sure why you are threatening us with informing your Facebook group of 25,000 people, if you aren't happy with your purchase, you can always request a refund. But let's try to work out what the problem is first of all.
  6. Mark Ingram

    New and Slow

    Moved to feedback forum (from Windows Photo Beta forum).
  7. Mark Ingram

    Can't open any file (RAW or JPEG) in Affinity Photo

    Hi @kbach, thanks for that. The basic renderer will be a lot slower than an actual GPU. We require feature levels 11.1, 11.0, 10.1, or 10.0. From your screenshot, it appears your card supports it.
  8. Mark Ingram

    Nik Color Efex Pro 4 and Viveza wrong colors

    We are interested, but we have lots of things to work on, so we have to prioritise what bugs to fix, or features to add.
  9. Mark Ingram

    Can't open any file (RAW or JPEG) in Affinity Photo

    Looking at your log, it looks like either your driver is defective, or you don't have the pre-requisite DirectX version installed. Can you confirm what version of DirectX you have installed?
  10. Thanks for raising this issue - we have closed it as "by design".
  11. Mark Ingram

    Seems Yellow

    Do you still have a copy of the ICC profile?
  12. Mark Ingram

    Soft hyphens are printed

    Is this specific to the latest beta?
  13. Mark Ingram

    Merge visible layers

    Hi, is this specific to the latest beta?
  14. Mark Ingram

    Incredibly huge file size (again...)

    Hi Rubs, you're not going to like the explanation, but the reason is - performance. We store data in the file which allows us to load and display a document quickly, unfortunately, in your case here, the performance difference between doing this and not would be barely noticeable, however, the file size is 50x bigger in order to accommodate this. We are looking at ways of improving this, but we can't sacrifice large document performance. Your voice is being heard :-).
  15. Mark Ingram

    Pentool causes crashes

    We're about to release a new beta that should fix this issue, feel free to try it when it's available.