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Gabe

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About Gabe

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    QA

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  1. Any chance you can attach the crash report? I cannot replicate the issue here
  2. Sure. Start a screen recording, open Photo, go to Prefectures > General > Show Touches. Then, just do your steps to make it crash. Stop the recording and attach it here
  3. Hi @Wutz, What happens if you change it back to German now. Does it still work?
  4. Hi @Shrike, Can you please attach the original file that crashed, if you still have it?
  5. Gabe

    Margins

    Hi @Drinac Welcome to the forums. Did you purchase the app from the Mac App Store or the Affinity Store? If you purchased from the Mac App Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Containers\ rename the 'com.seriflabs.affinityPublisher' folder to 'com.seriflabs.affinityPublisher.old' Start Publisher This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Publisher does load up, could you zip up and attach a copy of the 'com.seriflabs.affinityPublisher.old' folder please? Instead if you purchased from the Affinity Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Application Support\ rename the 'Affinity Publisher' folder to 'Affinity Publisher Old' Start Publisher This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Publisher does load up, could you zip up and attach a copy of the 'Affinity Publisher Old' folder please?
  6. In that file, the text is not 26 points. The small numbers are 4.3pt , the majority of them are 24pt , not 26pt . Unless you attach a screen recording(https://support.apple.com/en-us/HT208721) of your workflow, it's hard to guess what's going on
  7. They are. It's a bug and it looks like the change has not been pulled in the "in app" help.
  8. Hi @ginapdx, Welcome to the forums. We are aware of this and it has already been logged with our developer.
  9. Hi @maalin, Welcome to the forums. Did you purchase the app from the Mac App Store or the Affinity Store? If you purchased from the Mac App Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Containers\ rename the 'com.seriflabs.affinityPublisher' folder to 'com.seriflabs.affinityPublisher.old' Start Publisher This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Publisher does load up, could you zip up and attach a copy of the 'com.seriflabs.affinityPublisher.old' folder please? Instead if you purchased from the Affinity Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Application Support\ rename the 'Affinity Publisher' folder to 'Affinity Publisher Old' Start Publisher This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Publisher does load up, could you zip up and attach a copy of the 'Affinity Publisher Old' folder please?
  10. Hi @MacFinn, Welcome to the forums. So that we are able to investigate bugs thoroughly could you please follow this link and update this post with the followings: https://forum.affinity.serif.com/index.php?/forum/71-bug-reporting/
  11. Hi @Typo998, We are aware of this and it has already been logged with our developers.
  12. Hi @KarenB, Can you please attach a screen recording of your workflow?
  13. Chrome doesn't place the image on the clipboard as a PNG, but as a DIB. Sadly there's not much we can do about that. The issue has already been rasied with Chrome: https://bugs.chromium.org/p/chromium/issues/detail?id=963079 Chrome copies the image URL in addition to the image. Word seems to use that - if you turn off your internet, you don't get transparency.
  14. All our menus are "most recent on the top", so that menu is in line with the rest
  15. Hi all, @DM1 is correct. Recent is "All photos" .
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