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Gabe

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Everything posted by Gabe

  1. Any chance you can attach the crash report? I cannot replicate the issue here
  2. Sure. Start a screen recording, open Photo, go to Prefectures > General > Show Touches. Then, just do your steps to make it crash. Stop the recording and attach it here
  3. Hi @Wutz, What happens if you change it back to German now. Does it still work?
  4. Hi @Shrike, Can you please attach the original file that crashed, if you still have it?
  5. Gabe

    Margins

    Hi @Drinac Welcome to the forums. Did you purchase the app from the Mac App Store or the Affinity Store? If you purchased from the Mac App Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Containers\ rename the 'com.seriflabs.affinityPublisher' folder to 'com.seriflabs.affinityPublisher.old' Start Publisher This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Publisher does load up, could you zip up and attach a copy of the 'com.seriflabs.affinityPublisher.old' folder please? Instead if you purchased from the Affinity Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Application Support\ rename the 'Affinity Publisher' folder to 'Affinity Publisher Old' Start Publisher This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Publisher does load up, could you zip up and attach a copy of the 'Affinity Publisher Old' folder please?
  6. In that file, the text is not 26 points. The small numbers are 4.3pt , the majority of them are 24pt , not 26pt . Unless you attach a screen recording(https://support.apple.com/en-us/HT208721) of your workflow, it's hard to guess what's going on
  7. They are. It's a bug and it looks like the change has not been pulled in the "in app" help.
  8. Hi @ginapdx, Welcome to the forums. We are aware of this and it has already been logged with our developer.
  9. Hi @maalin, Welcome to the forums. Did you purchase the app from the Mac App Store or the Affinity Store? If you purchased from the Mac App Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Containers\ rename the 'com.seriflabs.affinityPublisher' folder to 'com.seriflabs.affinityPublisher.old' Start Publisher This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Publisher does load up, could you zip up and attach a copy of the 'com.seriflabs.affinityPublisher.old' folder please? Instead if you purchased from the Affinity Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Application Support\ rename the 'Affinity Publisher' folder to 'Affinity Publisher Old' Start Publisher This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Publisher does load up, could you zip up and attach a copy of the 'Affinity Publisher Old' folder please?
  10. Hi @MacFinn, Welcome to the forums. So that we are able to investigate bugs thoroughly could you please follow this link and update this post with the followings: https://forum.affinity.serif.com/index.php?/forum/71-bug-reporting/
  11. Hi @Typo998, We are aware of this and it has already been logged with our developers.
  12. Hi @KarenB, Can you please attach a screen recording of your workflow?
  13. Chrome doesn't place the image on the clipboard as a PNG, but as a DIB. Sadly there's not much we can do about that. The issue has already been rasied with Chrome: https://bugs.chromium.org/p/chromium/issues/detail?id=963079 Chrome copies the image URL in addition to the image. Word seems to use that - if you turn off your internet, you don't get transparency.
  14. All our menus are "most recent on the top", so that menu is in line with the rest
  15. Hi all, @DM1 is correct. Recent is "All photos" .
  16. Gabe

    Liquify + save

    Hi both Thanks. I logged this with our developers.
  17. Hi @Wutz, Gradient form a pixel layer or from a Vector Object?
  18. When you copied that text, it copied it with the local formatting. So yes, it will still paste it with the "wrong" size - this is the correct and expected behaviour. Go to Edit > Paste without format and you should not have this problem.
  19. Feel free to create a new post in the feature requests section if you have any feedback on this. It looks like this affects the in-app English-US help, however, the online help is fine. That's why we ask for screen recordings or screenshots, to see what you're doing. By not helping us with what we require, you're only delaying the process
  20. Hi both, It sounds like you still have the slider on screen. Click anywhere on the context toolbar and it should "apply" it, and you should have the preview back on screen
  21. Hi both I'm afraid this is not a bug. I've moved it to feature request.
  22. Gabe

    Legacy layers failing

    If you attach the file and steps to replicate the issue, we can have a look for you
  23. There is no other way this could have happened, apart from using the outer edge handle. If you manage to replicate it from scratch on a new document, we would be interested to see how
  24. Those resources are missing. You can see the "missing" status in the Resource manager. If you attach your entire workflow, we can perhaps see what's going on.
  25. Thanks. It looks like we're using different values for HSL. I will log this with our developers to see what's going on. I managed to get a similar result by using 2 x the value fo saturation and 1/2 the value of Luminosity
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