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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

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3,065 topics in this forum

  1. Affinity Designer Preorder in Microsoft Store?

    By AffinityAnwender,
    • 2 replies
    • 492 views

  2. Licence Usage Question

    By Noel2415Live,   
    • 3 replies
    • 752 views

  3. Enquiry about invoices

    By NoraMM,
    • 3 replies
    • 1.3k views

  4. Forum: Why can't some forum-members be addressed with @?

    By Friksel,
    • 16 replies
    • 804 views

  5. Bought designer 2 days before it went on sale

    By softsound,
    • 2 replies
    • 464 views

  6. Affinity Photo Workbook: When is next reprinting?

    By Wumpus,
    • 5 replies
    • 925 views

  7. I would like to use the older version

    By ader,
    • 1 reply
    • 442 views

  8. Owned iPad and macStore versions but I can't view those on my Licenses

    By Ludvik Herrera,
    • 1 reply
    • 409 views

  9. Mac App Store vs Affinity direct?

    By DmitriZigany,
    • 5 replies
    • 1.8k views

  10. Can't find record of my early purchases, not listed in my Shop account

    By Charley Parker,
    • 2 replies
    • 388 views

  11. Do we have to repurchase Affinity at version 2.0?

    By Jayden Brand,
    • 2 replies
    • 960 views

  12. my product key is not valid

    By PSt1,
    • 4 replies
    • 1.2k views

  13. Cannot update Photo for MacOS (split)

    By andrew@choake.id.au,   
    • 1 reply
    • 324 views

  14. Neptune Illustration Kit without Swatches?

    By Tekl,
    • 2 replies
    • 504 views

  15. affinity photo product key

    By neil hudson,
    • 2 replies
    • 759 views

  16. Affinity Designer Workbook - Delivery in South Africa

    By Luko,
    • 2 replies
    • 572 views

  17. Revert to 1.6 version

    By Sorin Murar,
    • 2 replies
    • 675 views

  18. Can I use affinity on 2 OS?

    By MasterKoGhan,
    • 1 reply
    • 352 views

  19. Mac Appstore version to Windows PC License

    By Stefan777,   
    • 3 replies
    • 1.4k views

  20. I already had Affinity Photo and Designer Version 1.6

    By D.Wolters,
    • 2 replies
    • 551 views

  21. Wrong Currency Shown

    By PhatMonkey,
    • 2 replies
    • 504 views

  22. downloading my new purchase, designer

    By mikedog,
    • 2 replies
    • 270 views

  23. Cannot find order number or product key for Photo purchased direct NOT from Apple Store

    By maleldil,
    • 1 reply
    • 441 views

  24. Affinity store account after purchase

    By littlefooch,
    • 1 reply
    • 339 views

  25. I already had V 1.6.7 Affinity Photo

    By Dave Shandley,
    • 2 replies
    • 637 views
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