affinity photo product key

[neil hudson]

hi I have affinity photo and have been happily using it for some time ,updated regularly to latest software,but downloaded the new 1.7 and I am asked for email and product key ,this is where I have a problem because it says its wrong I have tried my old email just in case and still no joy,maybe I have it written wrong or there is a different issue I have my original order no from my purchase but that's all.

any help would be appreciated

[emmrecs01]

@neil hudson

Welcome to the Affinity forums.

Where did you purchase Affinity Photo, direct from Serif or via the appropriate App Store?  Are you using Mac or Windows or iPad?

If you purchased direct from Serif, sign in to your Affinity account, find the list of your purchased products and you will also see your personal key.  Purchases from any of the App Stores do not need a key and the update will come direct from that store, not by download from Serif.

HTH

Jeff

[SFurniss]

It sounds like you bought the software from a third party but if you bought the software directly from us please email affinity@serif.com so we can help you find your account.