Lee D

As you're having an issue exporting as well, I would first try resetting the app. Hold down the CTRL key and open the app, when the window appears, release the key and click the Clear button. Once the app is open, try exporting via File > Export and select a file format and choose your Desktop to save the file to. also try printing again. If you still experience issues I would uninstall the app from your system, then do a reboot and download again from the App Store. I would also check to see if you are using the latest print drivers available.

I can't seem to reproduce the issue on Mojave. Are you resizing the image using Document > Resize Document before going to print? If not try this method as our printer driver doesn't have an option to change the print size on the Print window.

If you have installed any extra fonts within the app using Preferences > Fonts, if so have you tried removing them to see if the crashing still occurs. Can you also check to see if a crash report exists. Settings > Privacy > Analytics > Analytics Data You will see an alphabetical list all crash logs on your device. Find the one that corresponds to Photo - I believe they have the crash time and date in the filename. Doing a long press should allow you to select all of the text and copy it to your clipboard to save into a file

In the Layer studios menu for each layer is an option to lock, this will prevent the layer from being moved or transformed however editing is still possible. You can also enable Touch for Gestures only in the apps Preferences > Tools, which may help.

Try resetting the app, hold down the CTRL key and open, when the window appears, release the key and click Clear. If this doesn't have an affect, try uninstalling the app, restarting Windows and then installing the app again.

Just created a quick macro and exported to the Library panel without any issues using Photo 1.7.1.404. If you still having issues, can you confirm your workflow.

Have you checked the Colour Format of your document within Affinity (Document Setup) is the same as the JPEG that you export?

Check the Programs Files folder for Affinity > Photo, if so delete or name the Photo folder and do a reboot of your system. Now run the setup again for the 1.7 update, If the install is still failing then can you check this location for me: %temp%/AffinitySetup To get to that location, call up the Run box by holding down the Windows key and tapping the letter R. Copy and paste the above path into the run box and click okay. That should open a folder, which should contain at least 1 other folder. If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can PM me both of those over to me, i'll be able to advise further.

Hold down the CTRL key and open Designer, when the new window appears, release the key and click Clear, this will reset the app to default settings. If it still fails to open, uninstall Designer from your system, do a reboot then run the setup for the update again. First thing to try for any install issue, restart the PC and once restarted go to our setup file in your downloads folder and right click this and select Run As Administrator. If the install is still failing then can you check this location for me: %temp%/AffinitySetup To get to that location, call up the Run box by holding down the Windows key and tapping the letter R. Copy and paste the above path into the run box and click okay. That should open a folder, which should contain at least 1 other folder. If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can PM both of those over to me, i'll be able to advise further.

Affinity Photo can import Photoshop brushes in .ABR format, .TPL support as been previously requested and may be something the developers consider in the future.

After changing the Develop Assistant to 32 Bit HDR, opening your RAW file and Developing you are left in the Photo Persona. In the video the 32 Bit preview panel is shown, however if you don't have an EDR monitor this isn't needed. Now switch to the Tone Mapping Persona, is this where you can't see your image? I've done a quick test with a RAW file from a Lumix FZ 1000 and didn't have any issues. Can you provide a screenshot of what you see instead?

Which OS are you using and are you doing anything particular or using a certain tool when the app seems to freeze. If you are using macOS, open the apps Preferences > Performance tab and try turning Metal off and switching the Display setting.

If the lens data isn't available in the .xml file from Lensfun it will be a case of waiting until it's been added, then you can download and add the .xml file to Photo again.

Can you confirm the make and model of your camera and can you provide a link to one of your RAW files?

Affinity Photo only has raster brushes available, so even though it reports as being imported it won't make them available to select.