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Lee D

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  1. Have you tried downloading the file from OneDrive to your iPad storage and then opening in our app?
  2. @GuyMiklosSorry for the delay. Can you do a screen recording of this workflow from the start as so far I can't replicate the issue. If I can I can the log it with the developers to investigate further.
  3. When we've had reports of this happening, turning off G-sync has resolved it for those users. It may be worth trying again perhaps also changing your refresh rate.
  4. @gerley On my system using control + ↓ doesn't show any recent docs below the app window. I believe this is because one of the first things I always do is to sent the recent items to 0 as I don't like any displayed. On another system running Ventura and our V2 apps they show as recent items is being used.
  5. It's sounds like a redraw issue, can you try changing the Retina Rendering and Renderer to something different within the apps Preferences > Performance to see if that has any effect.
  6. @JGD Thanks for your report, I've included it with an existing issue that relates to the Export Persona.
  7. We have some similar reports with regards some FX applied not printing or exporting to PDF correctly, I've added yours to them.
  8. It can be a little inconsistent so I've created a report and passed it over to the developers.
  9. Thanks for the report, we have some similar issues logged so I've added your report to those.
  10. The issue with font names showing chinese characters is one we have logged with our developers to investigate further. In relation to the issue of Adobe fonts sometimes working/not working. Are they being loaded via iPadOS (Settings > Fonts) or directly in our apps Preferences > Fonts?
  11. Can you access the My Account section of the app, if so try deactivating the app, restarting the iPad and trying again. Another possible workflow is to turn off the iPads wifi, try it and then turn wifi back on.
  12. @NSqs If you can recall any of the steps taken to get the files/document screen in that position please post here. If I can replicate it, I can pass it over to the developers to hopefully prevent it from getting in that state again.
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