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Lee D

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Everything posted by Lee D

  1. @anto I've logged this with the developers. As you're already aware, we do have some outstanding issues relating to text and on screen rendering.
  2. @irandar The more information you can provide about the issue you're having the better. Are you getting any on screen messages during the process or something else? Can you confirm which version of Affinity Photo you're using and on which OS.
  3. @Alex_M If you can send me a copy of your file or a download link via DM I can take a look. If you could also confirm if you have Hardware Acceleration enabled or disabled within the apps Settings > Performance.
  4. @Delphine34140 Welcome to the forums. I believe the issue relates to the images mipmaps. As @Hangman suggests if you switch the docs colour format from CMYK to RGB and then back to CMYK this does seem to resolve so you can continue working. In terms of file sizes, I not aware of any limit. Obviously having a larger files may have an effect on loading/saving times. If you don't already I would create backups of your files as part of workflow, just in case. @Delphine34140 Bienvenue sur les forums. Je pense que le problème concerne les images mipmaps. Comme @Hangman le suggère, si vous changez le format de couleur des documents de CMJN à RVB, puis revenez à CMJN, cela semble être résolu afin que vous puissiez continuer à travailler. En termes de taille de fichier, je ne connais aucune limite. Évidemment, le fait d'avoir des fichiers plus volumineux peut avoir un effet sur les temps de chargement/sauvegarde. Si vous ne le faites pas déjà, je créerais des sauvegardes de vos fichiers dans le cadre du flux de travail, juste au cas où.
  5. @Kim S The above information from @bbrother is correct, when elements are moved or zoom levels changed the document is redrawn. If you open the apps Settings > Performance, you can try adjusting some of these if you notice any other redraw issues. If Hardware Acceleration is enabled, turn it off and restart the app, also try changing the Display/Renderer to one of the other available options. Setting it to WARP will give the least performance as this essentially bypasses the GPU.
  6. @Vosje Which OS are you running our apps on? Have you tried turning off Hardware Acceleration and also changing the Renderer to OpenGL (Basic)?
  7. @Teddy 18 Welcome to the forums. Si solo está buscando en la App Store nuestras aplicaciones V1, ya no están disponibles para la venta, solo nuestras aplicaciones V2 lo están. Sólo debería necesitar ver sus compras dentro de su ID de Apple y las aplicaciones deberían poder descargarse.
  8. @dpostolacheI've been testing with your larger file and so far haven't had any of the issues you describe. In terms of the embedded files, when collected they account for around 18MB. As the others resources are linked, the issues may relate to them. Are they stored on a local internal drive or external? In terms of file sizes, what kind of size are you expecting the working file (.afpub) to be? Without knowing the history of the file it will be difficult to confirm. If may also be worth opening the apps Settings > Performance and if Hardware Acceleration is enabled, turn if off and then restart the app and just see if they improves your usage or not.
  9. @Diogo Mota Some of the .dmp files have reference to DirectX and OpenCL. If you open the apps Settings > Performance, is Hardware Acceleration turned ON? If so, disable it (OFF) and restart the app and see if it improves. If the issues continue, check to see if there are any updates for your graphics card drivers available to download and install. You may also want to try refreshing DirectX on your system. Have you noticed if this is occuring when using a particular tool or workflow?
  10. @Maxdanger I've created a new report with the developers for this, as I can't find an exact one for the earlier versions to update.
  11. @Iztok We do have a similar issue logged with the developers regarding panels remembering their position, I'll update the report to include yours.
  12. @Grim.Reaper If you can upload the crash reports as @walt.farrell suggested we can take a look to see if they narrow down a possible cause. Is it possible to provide a copy of one of your documents this happens with so I can do some tests using it? If it's a private document, you can DM me instead and I'll take a look.
  13. HI @faulknermano We don't have any API's available, but they are something that is being developed. Our developers don't want to provide any file specification at this time, but this may change in the future. I can ask the developers if it's something they're interested in. I also recommend posting the suggestion in the Feedback and Suggestions section of the forum as well.
  14. @bajuta Welcome to the forums. When exporting out, which PNG preset are you selecting/adjusting any of the options or tried a different format? Have you tried opening the exported PNG in any other apps apart from Apple Preview and Photos? If you can provide screenshots of the image in Photo V2 and when previewed as well.
  15. @MiniMarzipan I've done some quick testing with a Wacom Cintig Pro that we have using Affinity Photo V2 (2.4). My Wacom settings look the same as yours and this may be more of a Wacom related issue as I found this article on a Wacom's support site regarding some of the missing gesture options. From your list of expected gestures Two finger tap = Right Click....No Two finger Swipe Left/Right = Pan around the document....Yes Two finger Swipe Up/Down = Pan around the document....Yes Two finger Pinch = Zoom in/out....Yes Two finger Rotate = Rotate Canvas....No Two finger double tap = Smart zoom....No
  16. @Demonskunk I'm not getting any issues with your file so far when editing text or selecting different elements on the page. Obviously I don't have the linked resources or the font used, so these could be a possible cause. You could use File > Save As Package to then zip this up to send me in a DM I can have another try. It may be worth also checking to see if Hardware Acceleration is enabled within the apps Settings > Performance. If so, disable it and restart the app to see if that affects anything.
  17. @leolibbey I recommend opening the apps Settings > Performance and if Hardware Acceleration is enabled. Disable it and restart the app to see if this has any affect. Have you noticed if the crashes seem to occur when you're doing a particular workflow or tool/feature. You may also want to check to see if there are any updates available for your graphics card drivers, just in case.
  18. @Bob Terry Can you confirm your workflow for when the crashes occurred and which OS you're using. You may want to follow the steps in this FAQ article on getting a crash report from your system to also send in. It would also help if we can get a copy of your .afpub files being used, I can provide a Dropbox link for you to use via DM.
  19. @Ingmar The attached screenshot is from Adobe Acrobat, opening your Simpletest.pdf. Then using the Output preview option and setting the colour profile to Coated FOGRA-39 and sampling the colour from both show the same CMYK values. Can you provide a screenshot of how pdf-XChange is showing the same file? Did your printer provide any other information or references to the issue?
  20. I've logged this with the developers.
  21. @NeilK You should be getting a prompt as the app checks for an update when opening. It could suggest it's being prevented from connecting to our servers, might be worth checking your AV/Firewall software to see if our apps are allowed. Even if they are, if may be worth removing and adding them again in the AV/Firewall apps.
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