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Tony77

Affinity Photo Windows Customer Beta - 1.7.0.243

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What OS are you running?


-- Walt

Windows 10 Home, version 1903 (18362.239), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.2.471 and 1.7.2.464 Beta   / Affinity Designer 1.7.2.471 and 1.7.2.4464 Beta  / Affinity Publisher 1.7.2.471 and 1.7.2.458 Beta

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It's windows Walt, but I guess your question is which version and which updates are installed


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Win10(1903)Home / Photo / Designer / Publisher & latest (beta) versions

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Hi Tony77,

Are you getting any crash reports in:
%AppData%\Affinity\Photo\1.0 (Beta)\CrashReports

Are you even being asked to submit a crash report?

Things to try:

  1. Update your graphics drivers. Remove the existing ones first and then download and install fresh ones
  2. Hold Ctrl when you launch Affinity and click Clear when prompted
  3. Uninstall > Reboot > Reinstall

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Looks like the same problem we encountered when upgrading our only Windows 8.0 PC to beta 243.

Windows error message appears just after "Loading fonts" message on splash screen.

Exact same problem on photo and designer 243 betas

No crash reports,
uninstall reboot reinstall no good,
ctrl run-up no good,
latest drivers

PC previously worked well on all 1.7 betas up to and including 231

Not too fussed about it as we intend upgrading that PC to Windows 8.1 shortly so will try again then

Not sure if you guys have a Windows 7 Pro PC to hand but you may want to test that beta (243) on that if have not done so already.

Windows 8.0 is no longer on your supported Operating Systems (minimum 8.1 now required) but a bit strange that it worked OK up to beta 231


Due to the ongoing Brexit negotiations, punctuation, spelling and grammar will be used sparingly until further notice.

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Works fine on Win 7 Home. And, please, keep it that way. Upgrading to win  10 is rather no-go for me now.


"I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."

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I tried all three solutions but it does not work the same:

as soon as the loading of the characters starts, it stops responding.


I'm not asked to send any error reports

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2 hours ago, carl123 said:

Looks like the same problem we encountered when upgrading our only Windows 8.0 PC to beta 243.

...

Windows 8.0 is no longer on your supported Operating Systems (minimum 8.1 now required) but a bit strange that it worked OK up to beta 231

We haven't actively added anything to prevent Windows 8.0 from working, but as we don't officially support it, we won't have tested it either (and I won't be working on fixes related to Windows 8.0 only either).

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Look here please: Support for Windows 7 is ending

You can use Windows 7 but there will be no more updates available and I think when this support ends other software developers will no longer support Win 7 and development will not continue for this system and one day the software will no longer work under Win 7.
I've been thinking a long time about changing from Win 7 to Win 10 before i changed and i haven't regretted having changed to win 10 until today.


Have a nice day.
Ich wünsche einen schönen Tag.

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3 hours ago, Mark Ingram said:

What are you going to do in January 2020 when Microsoft end support for Windows 7?

I have a few month to decide and prepare for a potential transition.
Besides, history shows us that this may well be extended. Also, I'm not a fan of OS tracking their users.


"I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."

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4 hours ago, Mark Ingram said:

What are you going to do in January 2020 when Microsoft end support for Windows 7?

I downloaded the latest customer beta 1.7.0.243 and it updated the previous customer beta.

When I click on the icon to load it, the new logo opens and it says it's ;loading fonts and after a few seconds it closes down.

What am I doing wrong????

Rudy

P.S. into task Manager it's not there.

 

The previous customer beta worked on my PC. I'm running Windows 7 Home 64 Bit

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Did you installed new fonts or us programs for managing fonts as Suitcase Fusion or Nexus Font?

If you use them, try loading AP before those program. I had this problem on Win 10 (Suitcase or inDesign loading new fonts or lauched before AD or AP were causing trouble. But I thought it's solved, since I didn't have this problem anymore). On Win 7, Nexus Fonts and programs that check installed fonts seems to be a problem (lag, or unable to use, etc.).

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I really don't understand the resistance of people to not upgrade to Windows 10? It's free and in my opinion is faster and far more stable than Windows 7 ever was. It also must cause a lot of headaches for developers to maintain compatibility to a legacy OS, which is very counter productive to the very reason they hold on to the old version in the first place! Affinity Photo is a modern program so run it on a modern OS simple as that.

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I really don't understand people asking about why we stay on an OS version when this forum is full of people staying on old OSes for running old programs, or because their companies don't want it for now, etc.

It's not he purpose of this thread, the main question is why AP stopped working on his computer.

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14 hours ago, Wosven said:

I really don't understand people asking about why we stay on an OS version when this forum is full of people staying on old OSes for running old programs, or because their companies don't want it for now, etc.

It's not he purpose of this thread, the main question is why AP stopped working on his computer.

There are cases where older programs may not work (which from 7 to 10 is very few) but there are very easy ways around that (virtual machines) so I know where you are coming from. My point is the majority of people that are staying on an older OS for no apparent reason is not necessary and then they wonder why they have problems running newer programs? No offense really just an observance.

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49 minutes ago, Mark Ingram said:

Yes, Affinity Photo 1.7 can work with Windows 7 Pro.

I also tried on a win 7 home and gives me the same error ..... I have to wait for the next update? .... or I have to perform some procedure to restore the operation?

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Hmmm.. I tought that memory leak fix was fixed my Onedrive problem too, but not. :(

More information here:

 

 

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