Beta Software Forums
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Reporting a bug in a beta build - General guidance
So that we are able to investigate bugs thoroughly could you please follow this advice
-
Are you using the latest beta build?
( There is normally a post pinned at the top of the relevant forum that describes where to find the beta installer) - Can you reproduce it?
- (if you cannot then we may struggle to also, making it even harder to fix)
- Does it happen for a new document? If not can you upload a document that shows the problem?
- If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following:
- What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)?
- Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?)
- What happened for you (and what you expected to happen)
- Provide a recipe for creating the problem (step-by-step what you did).
- Screenshots (very handy) or a screen capture/video.
- Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers.
- Did this same thing used to work and if so have you changed anything recently? (software or hardware)
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