HarmonyH Posted January 14 Posted January 14 I have tested version 2 and now I cannot go back to Version 1 ? This is a scam. I am upset. I am done using Affinity Products. emmrecs01 and mopperle 1 1
HarmonyH Posted January 14 Author Posted January 14 (edited) this is BS "Failed to open Document" with no solution Edited January 14 by HarmonyH emmrecs01 1
R C-R Posted January 15 Posted January 15 When testing V1 files with V2 you should get an Opening legacy document warning, explaining that editing it will make it unusable in V1, advising you to use "Save as" to preserve the original. Here is an example for one of my V1 files of what you should see: It seems clear enough to me from this that it is not a scam. If you ignored the warning & saved it while testing V2, the only possible solution that would preserve all of the V1 content is to rely on a backup copy made before you did that. Otherwise, you can try cutting objects from the V2 file & pasting them into new V1 docs but that may not keep everything in the same form s the original. Good luck! mopperle and Old Bruce 1 1 All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Brian_J Posted January 15 Posted January 15 3 hours ago, R C-R said: When testing V1 files with V2 you should get an Opening legacy document warning, explaining that editing it will make it unusable in V1, advising you to use "Save as" to preserve the original. Here is an example for one of my V1 files of what you should see: It seems clear enough to me from this that it is not a scam. If you ignored the warning & saved it while testing V2, the only possible solution that would preserve all of the V1 content is to rely on a backup copy made before you did that. Otherwise, you can try cutting objects from the V2 file & pasting them into new V1 docs but that may not keep everything in the same form s the original. This assumes the user is opening files created in V1; if the user only works with new files created in V2 while working with the V2 free trial, there is no notification that V2 files can’t be opened in V1 (that I recall). I don’t think it’s a scam, but I do understand how this could come as a surprise to some users. Windows 10 22H2, 32GB RAM | Affinity Designer/Photo/Publisher 2 (MSI/EXE)
Pšenda Posted January 15 Posted January 15 3 hours ago, Brian_J said: if the user only works with new files created in V2 while working with the V2 free trial, there is no notification that V2 files can’t be opened in V1 (that I recall). ... , but I do understand how this could come as a surprise to some users. But the Trial version is intended for exactly these purposes - for the user to try and verify that native V2 files will not open in Word, Excel, AutoCAD, or even in V1, if their workflow requires it. PaulEC 1 Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
Alfred Posted January 15 Posted January 15 11 hours ago, HarmonyH said: This is a scam. Please look up the meaning of the word “scam”. There is no fraudulence or dishonesty involved here. 11 hours ago, HarmonyH said: I am upset. That’s entirely understandable. I would be, too, if my lack of caution led to a loss of any kind. emmrecs01 and PaulEC 2 Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
PaoloT Posted January 15 Posted January 15 11 hours ago, HarmonyH said: This is a scam Being you, I would ask the money I paid for V2 back! PaulEC 1
Alfred Posted January 15 Posted January 15 https://store.serif.com/help/#returns Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
PaulEC Posted January 15 Posted January 15 Assuming your free trial of ADesigner has expired, and that you haven't already trialled one the other two apps, it should be possible to download the trial version of one of them, open the v2 ADesigner file in that, and (depending on the contents of the file,) either save it in a different file format, or copy and paste it into a new v1 file. Acer XC-895 : Windows 11 Home : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) – Also all apps on 12.9" (Second Generation) iPad Pro, OS Version 17.7.5 Old Lenovo laptop : Windows 10 - v1 and latest beta versions of all Affinity apps – Ancient Toshiba laptop: Vista - PagePlus X9, DrawPlus X8, PhotoPlus X8 etc
RobWu Posted January 15 Posted January 15 Export to PDF, import PDF in v1? Should work. And be a bit more careful throwing the word 'scam' around. Lots of applications out there where file versioning is a real thing. Educate yourself beforehand, not blame someone else when things go wrong. A simple question here in the beginning of your trial would have saved you from this dilemma. mopperle, Alfred, PaoloT and 1 other 4 Windows 11 - 23H2 ⊕ ASUS PRIME X670E-Pro ⊕ AMD Ryzen 9-7900X ⊕ Arctic Liquid Cooler II ⊕ 64GB RAM ⊕ OS SSD Samsung 980Pro 2Tb ⊕ Cache SSD Samsung 870 EVO 1Tb ⊕ Video HD WD Blue 4Tb ⊕ Geforce RTX 3060 12Gb ⊕ BenQ SW270C ⊕ Dell U2412M ⊕ Affinity Photo 2.5.5 ⊕ Affinity Designer 2.5.5 ⊕ Affinity Publisher 2.5.5
Brian_J Posted January 15 Posted January 15 6 hours ago, Pšenda said: But the Trial version is intended for exactly these purposes - for the user to try and verify that native V2 files will not open in Word, Excel, AutoCAD, or even in V1, if their workflow requires it. Yes, but not every user knows that; not every user reads everything on the Serif website before downloading the trial version. Serif can’t account for all user oversights, but maybe they could consider how to make V1/v2 compatibility more obvious. If Serif has done everything they can to communicate that V2 files aren’t compatible with V1, and there will inevitably be some users who overlook the warnings as they are now, then so be it. But I must say, it’s disappointing to see forum comments criticizing new users who are obviously upset. If someone can’t comment without chastising — regardless of the appropriateness in perception or tone of the post they’re responding to — I think it would be more appropriate to refrain from commenting and let Serif take care of responding to the person. GRAFKOM 1 Windows 10 22H2, 32GB RAM | Affinity Designer/Photo/Publisher 2 (MSI/EXE)
emmrecs01 Posted January 15 Posted January 15 Quote But I must say, it’s disappointing to see forum comments criticizing new users who are obviously upset. If someone can’t comment without chastising — regardless of the appropriateness in perception or tone of the post they’re responding to — I think it would be more appropriate to refrain from commenting and let Serif take care of responding to the person. I think what has led to those replies being created was the use of terms like "Scam" and "BS", both of which seem to me to be highly inflammatory. mopperle, Pšenda, PaulEC and 1 other 3 1 Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
Komatös Posted January 15 Posted January 15 3 hours ago, Brian_J said: But I must say, it’s disappointing to see forum comments criticizing new users who are obviously upset. If someone can’t comment without chastising — regardless of the appropriateness in perception or tone of the post they’re responding to — I think it would be more appropriate to refrain from commenting and let Serif take care of responding to the person. I think that anyone who ignores clear warning messages and declares their own incompetence as fraud on the part of the manufacturer has to put up with this incompetence being addressed. PaoloT, Old Bruce, mopperle and 3 others 5 1 MAC mini M4 | MacOS Sequoia 15.3.2 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194) Affinity Suite V 2.6.1 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF I already had a halo, but it didn't suit me!
wonderings Posted January 15 Posted January 15 I was expecting answers on how to open V2 files in V1, this whole threat is a scam! PaulEC, RobWu and mopperle 2 1
Obscured Posted January 15 Posted January 15 22 minutes ago, wonderings said: I was expecting answers on how to open V2 files in V1, this whole threat is a scam! I'm glad the threat is a scam or else I might get hurt 😂 emmrecs01 1 .
Old Bruce Posted January 15 Posted January 15 29 minutes ago, wonderings said: I was expecting answers on how to open V2 files in V1, this whole threat is a scam! Open the V2 file in version 2, select all and copy. In version 1 use the File > New from clipboard. Or make a new document that is the right size and use Edit > Paste. You may or may not get all the new edits, there are some things in V2 that aren't compatible with V1. Komatös 1 Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that.
Komatös Posted January 15 Posted January 15 Please get back on topic and no bad jokes or comments in the absence of the OP. MAC mini M4 | MacOS Sequoia 15.3.2 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194) Affinity Suite V 2.6.1 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF I already had a halo, but it didn't suit me!
R C-R Posted January 15 Posted January 15 16 minutes ago, Old Bruce said: Open the V2 file in version 2, select all and copy. In version 1 use the File > New from clipboard. Or make a new document that is the right size and use Edit > Paste. You may or may not get all the new edits, there are some things in V2 that aren't compatible with V1. FWIW, I mentioned this in my first reply above, although maybe not as clearly as you did here. All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Komatös Posted January 16 Posted January 16 Since the OP has asked his question here and in an existing thread, this thread should be closed or both should be merged here. The latter, however, will inevitably lead to confusion. MAC mini M4 | MacOS Sequoia 15.3.2 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194) Affinity Suite V 2.6.1 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF I already had a halo, but it didn't suit me!
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