IoSonoPiero Posted November 2, 2017 Share Posted November 2, 2017 (edited) DELETED Edited November 2, 2017 by ghale Created a new post Link to comment Share on other sites More sharing options...
darcik Posted November 2, 2017 Share Posted November 2, 2017 1 minute ago, Patrick Connor said: That is strange, what is your default browser, and could you (temporarily) try a different one as your default perhaps? I use Safari. I can try something else. Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted November 2, 2017 Staff Share Posted November 2, 2017 6 minutes ago, imdawat said: Thanks but that did not help. Please wait and we will try to address the lack of a feed this end tomorrow, by looking at the calls to the server and seeing which are not formatted as we would expect. I expect this to be sorted by tomorrow afternoon. In the mean time enjoy 1.6 and we will sort this as soon as we can. Sorry. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted November 2, 2017 Staff Share Posted November 2, 2017 Just now, darcik said: I use Safari. I can try something else. Do you have any other browsers already installed, if not this may be tricky. Safari should be fine, so perhaps it is not that and installing a browser just for this seems like overkill. Please log out of the Affinity Store and try again, it may not like you being logged in. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Joeri Lodders Posted November 2, 2017 Share Posted November 2, 2017 3 hours ago, MEB said: Hi brebro, MacGueurle, Welcome to Affinity Forums You're totally right. It's necessary to create an account for Mac users. Windows users just need to login with their existing account. I wasn't aware of these changes. My apologies for the mistake. I'm correcting previous posts to avoid more confusion. Where can i make an account ??? my existing is not working ??? can you give me an hyperlink .... for the site. thanks, Link to comment Share on other sites More sharing options...
darcik Posted November 2, 2017 Share Posted November 2, 2017 10 minutes ago, Patrick Connor said: Do you have any other browsers already installed, if not this may be tricky. Safari should be fine, so perhaps it is not that and installing a browser just for this seems like overkill. Please log out of the Affinity Store and try again, it may not like you being logged in. No, I don't have another browser installed. I've tried logging out, clearing my cache and closing/reopening Safari. It keeps redirecting me to the home page. Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted November 2, 2017 Staff Share Posted November 2, 2017 1 minute ago, darcik said: No, I don't have another browser installed. I've tried logging out, clearing my cache and closing/reopening Safari. It keeps redirecting me to the home page. Would you please make a new thread in Bugs on Mac as your issue may need some 1:2:1 support and is not what most users are experiencing. Hope that is OK Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
jplautre Posted November 2, 2017 Share Posted November 2, 2017 Hi, everyone. Installed the 1.6 version (in french), went to the welcome screen, clicked on "Free content/Obtenir" and...everything was OK. Is it normal ?!! Sorry for kidding ! But I wasn't obliged to change the language. Link to comment Share on other sites More sharing options...
DallasWay Posted November 2, 2017 Share Posted November 2, 2017 3 hours ago, MacGueurle said: I seem to be having problems getting the freebie stuff. Problem is I receive updates via the Mac App Store but receive newsletters and have signed up to these forums using another email addie. Tried both entering info from my Mac App Store login and forum login for the downloads, no go. I then tried to reset my password but have yet to receive an email back on how to go about it. So, unless you guys are swamped in resetting passwords requests, I am wondering, do I have to create yet another Affinity account with a different password, entirely different from my Mac App Store, and Affinity forum ones? Confused, I am... i'm having the same issue - sudddenly my loggin not working & had to request a reset 2 hrs ago & but still no email to reset & unable to request reset again. have never had trouble with my password before. keep trying both Mac desktop & Mac laptop but A app telling me to read my email... that i never got..... and not seeing the option to download the freebies on iPad app......???? whats up??? Link to comment Share on other sites More sharing options...
darcik Posted November 2, 2017 Share Posted November 2, 2017 8 minutes ago, Patrick Connor said: Would you please make a new thread in Bugs on Mac as your issue may need some 1:2:1 support and is not what most users are experiencing. Hope that is OK Yes, I'll do that. Thank you. Link to comment Share on other sites More sharing options...
aslusers Posted November 2, 2017 Share Posted November 2, 2017 4 hours ago, Freek said: Hi guys! Thanks for the amazing update and the freebies. I also seem to be unable to access the free content though. My welcome screen is not showing the updated screen. And I am connected to the internet because I just posted this message Do I need to reboot or something? You probably turned off the welcome screen (thats what I did). just got to HELP menu and select Welcome. Mine popped up after a second. Link to comment Share on other sites More sharing options...
Tony77 Posted November 2, 2017 Share Posted November 2, 2017 I tried it on my laptop with windows 10 and downloaded free content .... on pc with win 7 pro no ..... i would not know the reason honestly Link to comment Share on other sites More sharing options...
Wilfred Hildonen Posted November 2, 2017 Share Posted November 2, 2017 4 hours ago, MacGueurle said: I seem to be having problems getting the freebie stuff. Problem is I receive updates via the Mac App Store but receive newsletters and have signed up to these forums using another email addie. Tried both entering info from my Mac App Store login and forum login for the downloads, no go. I then tried to reset my password but have yet to receive an email back on how to go about it. So, unless you guys are swamped in resetting passwords requests, I am wondering, do I have to create yet another Affinity account with a different password, entirely different from my Mac App Store, and Affinity forum ones? Confused, I am... I was just as confused as you were but I got help. It looks like we old customers on the Mac, are regarded as new customers in this case. It is only Windows-users who have such an account from earlier. Perhaps it would be an idea with a little info about that somewhere? MacGueurle 1 Link to comment Share on other sites More sharing options...
Staff MEB Posted November 2, 2017 Author Staff Share Posted November 2, 2017 20 minutes ago, Joeri Lodders said: Where can i make an account ??? my existing is not working ??? can you give me an hyperlink .... for the site. thanks, Hi Joeri Lodders, Please check the first post on this thread for details. It should clear things up. Let me know if you still have trouble then. @Wilfred Hildonen We have just posted detailed info here. A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
Toranaga Posted November 2, 2017 Share Posted November 2, 2017 Thanks, I've downloaded the bonus material. Cheers Link to comment Share on other sites More sharing options...
Franklin Posted November 2, 2017 Share Posted November 2, 2017 Hi, hadn't been here in awhile but when I logged in, saw there was an update. So I opened AP (Mac). No update dialog when I opened Affinity so I went to system prefs on my computer and checked for updates there (I noticed I had 'automatically update apps' unchecked) - it found the Affinity update, downloaded and installed. I then opened Affinity Photo and the free offer was there in the 'Welcome' area. Downloaded, success. Link to comment Share on other sites More sharing options...
Skitterbug Posted November 2, 2017 Share Posted November 2, 2017 (edited) 2 hours ago, MEB said: Hi darcik, Welcome to Affinity Forums If you have bought the apps thought the Mac App Store there's no way to link them to the Affinity Store account (we only sell the Windows versions there). To get the free extras just login in the Affinity Store with the e-mail/password you used to create the account then click your name in the top righ of the interface and select Downloads & Product Keys. You will find the links to the extras there. I'm definitely confused. I own Affinity 1.5. I purchased my current Affinity photo and the designer applications through Mac App Store since I'm a MAC user. 1st question - Do I get the upgrade to 1.6 for free or do I have to purchase this as a new program from the Mac App Store? The Photo was purchased in September 2015 but the Designer was just recently purchased June 2017. 2nd question - you mention that we need to create an account on Affinity website? How? Thank you for any clarification you can offer. Skitterbug Additional info and success! After I asked my rather dumb question, I went back to the app store and took a good hard look at what I should do. I discovered that I only needed to hit the little command button and tell it to update my app. Then I hit open and my did that and the screen to the freebies opened. That's where I created my account and then I was able to download my content. This worked for both Photo and Designer. So thank you very much Affinity for developing an excellent program. I am anxious to see what the free stuff is. It downloaded to my computer and I still need to install it but I wanted to let the moderator know that I was successful! Cheers ~ Skitterbug Edited November 2, 2017 by Skitterbug Added information to my post after successful updates Link to comment Share on other sites More sharing options...
juaramos Posted November 2, 2017 Share Posted November 2, 2017 Designer and Photo customer - MAC OS After update, I am not able to see the offer on either app. Is there a way I can activate the Startup Welcome screen manually? Link to comment Share on other sites More sharing options...
Staff MEB Posted November 2, 2017 Author Staff Share Posted November 2, 2017 Hi juaramos, Welcome to Affinity Forums Go to menu Help ▸ Welcome.... A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
Wilfred Hildonen Posted November 2, 2017 Share Posted November 2, 2017 8 minutes ago, MEB said: Hi Joeri Lodders, Please check the first post on this thread for details. It should clear things up. Let me know if you still have trouble then. @Wilfred Hildonen We have just posted detailed info here. Yes, I noticed it after I had already posted. Sorry about that but perhaps a good thing can't be said too often? I am a bit crosseyed and tired, but just one more thing: I have downloaded all the packs and then I tried to import the brushed into Designer, and there appeared popups saying they were added, but when I tried to check them out, I didn't see any new ones; neither new groups, nor new brushes in the existing groups. I tried to install them again, just dropping them on the icon in Dock and again it looked like it worked - but I still can't see any new brushes. Now I have even updated the OS but nope. Perhaps I really am too tired, but this puzzles me. Link to comment Share on other sites More sharing options...
Staff MEB Posted November 2, 2017 Author Staff Share Posted November 2, 2017 Hi Wilfred Hildonen, Affinity Designer has two brush engines. One vector based used in Draw Persona and the other raster based used in Pixel Persona (this last one also used in Affinity Photo). The brushes you are importing are probably raster based brushes and were added to the Brushes panel in Pixel Persona. Check there at end of the list. Wilfred Hildonen 1 A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
drdancm Posted November 2, 2017 Share Posted November 2, 2017 I just updated to Affinity Photo 1.6 and do not see the free bonus. I have disabled Antivirus etc., changed languages, and none of those solutions work. Dan Link to comment Share on other sites More sharing options...
drdancm Posted November 2, 2017 Share Posted November 2, 2017 Same problem after updating Affinity Photo 1.6, none of the suggestions help. My first reply got into the wrong forum section, sorry about that. Thanks, Dan Link to comment Share on other sites More sharing options...
1stn00b Posted November 2, 2017 Share Posted November 2, 2017 The problem is related to Internet Explorer 8 at least in my case on Windows 7. Everyone not seeing the offer go to Help(F1) and check if u are getting outdated browser message. If that's the case update Internet Explorer 8 to 11 thru Windows Update , etc. After that it can be again disabled thru Control Panel > Programs and Features > Turn Windows features on or off Fedora Workstation 37 Link to comment Share on other sites More sharing options...
GAS Posted November 2, 2017 Share Posted November 2, 2017 Good morning. i got affinity photo since 10/08/17, i just updated to 1.6 but I dont see the "claim" button to download the free content, i tried the language workaround but didnt work, tried to add the startup panel but nothing, there is only the standard image with links to sample and tutorials. Hope there will be an update about it. thx. Link to comment Share on other sites More sharing options...
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