ueberflieger Posted November 4, 2017 Posted November 4, 2017 you must reset the user in affinity then the welcome screen shows up
Jef Posted November 4, 2017 Posted November 4, 2017 Odd. Had to create a new account in the shop? It is different to the account I am using for the forum?
Staff MEB Posted November 4, 2017 Author Staff Posted November 4, 2017 Hi Jef, Yes, it is different. The Affinity Forum account and the Affinity Store account are NOT linked in any way. So if you are a Mac user and never bought the Windows versions of our apps in the Affinity Store neither the Affinity Designer Workbook, you don't have an account there yet. Jef 1 A Guide to Learning Affinity Software
scp Posted November 4, 2017 Posted November 4, 2017 1 hour ago, R C-R said: For Mac or Windows? Windows 10
Jef Posted November 4, 2017 Posted November 4, 2017 5 minutes ago, MEB said: Hi Jef, Yes, it is different. The Affinity Forum account and the Affinity Store account are NOT linked in any way. So if you are a Mac user and never bought the Windows versions of our apps in the Affinity Store neither the Affinity Designer Workbook, you don't have an account there yet. Thanks.
Schubi63 Posted November 4, 2017 Posted November 4, 2017 On 2.11.2017 at 5:27 PM, Patrick Connor said: A forum account is not an Affinity Store account, and you do not have an Affinity Store account (well not under the email address you have used on the forum) Also your old Serif account is NOT an affinity store account, the databases are independent. You will only have an Affinity Store account if you have bought the Windows version of the Software or the Affinity Designer Workbook from our site. So to claim your Free content simply make an account on the store as you claim your content. This statement should be placed in first position of this thread - to clear most confusions about getting the Free-Stuff if a customer is a Mac User (as I am) who has bought your products via App Store ... and has got an account for the Affinity forum here (so do I). Affinity Designer | Affinity Photo | Affinity Publisher macOS Sierra 10.13.6; MacBookPro (13 inch, Early 2015); 3.1 GHz i7 CPU; 16 GB RAM
R C-R Posted November 4, 2017 Posted November 4, 2017 13 minutes ago, ueberflieger said: you must reset the user in affinity then the welcome screen shows up That should not normally be necessary for either Mac or Windows users. The circled item destructively resets any custom user settings to the defaults, & should be avoided if at all possible unless nothing else works. All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
R C-R Posted November 4, 2017 Posted November 4, 2017 1 minute ago, Schubi63 said: This statement should be placed in first position of this thread - to clear most confusions about getting the Free-Stuff if a customer is a Mac User (as I am) who has bought your products via App Store ... and has got an account for the Affinity forum here (so do I). It also would help if Mac users would quit referring to the "App Store" as if it is the only store. It is only 4 more keystrokes to type "Mac App Store" when that is what is being referred to, or the "MAS" abbreviation could be used instead. RNKLN 1 All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
ueberflieger Posted November 4, 2017 Posted November 4, 2017 there is a little mark where you can avoid to show up the welcome window - so how can i set this mark without resetting to default?
Staff MEB Posted November 4, 2017 Author Staff Posted November 4, 2017 Hi ueberflieger, Go to menu Help ▸ Welcome... to access the Welcome Screen. You can then tick the box on the bottom left to show it on startup. A Guide to Learning Affinity Software
affinitygirl Posted November 4, 2017 Posted November 4, 2017 6 hours ago, R C-R said: Do you have any anti-malware/security software running or a Firewall setting that would block access to Serif's Affinity servers? Everything is off. My affinity designer page up updated on my mac. Affinity photo updated but no welcome page,
Schubi63 Posted November 4, 2017 Posted November 4, 2017 2 minutes ago, R C-R said: It also would help if Mac users would quit referring to the "App Store" as if it is the only store. It is only 4 more keystrokes to type "Mac App Store" when that is what is being referred to, or the "MAS" abbreviation could be used instead. You might be right - it's definitely not the only store for Apps ... but the program is called "App Store" - sorry that I used it's original name. And I have no clue where else I could have bought Affinity Photo and Designer. Anyway - I was pointing my post to all the other Mac users, who might are in the same position as me - confused and waiting for a password-reset-mail. Because there was no notification, that the Affinity store does not know my email-address when I requested to do so. Affinity Designer | Affinity Photo | Affinity Publisher macOS Sierra 10.13.6; MacBookPro (13 inch, Early 2015); 3.1 GHz i7 CPU; 16 GB RAM
scp Posted November 4, 2017 Posted November 4, 2017 41 minutes ago, scp said: Windows 10 Seeing a later post - I've brought up the Welcome window and accessed the free content claim button there - thanks!
DannyDep Posted November 4, 2017 Posted November 4, 2017 Only 3 of the 6 free bonus content showed on the order, uplift-epic-skies-overlays dirk-wustenhagen-fine-art-texture-collection macro-pack How do I access the other 3 bonus packs to download. I am running Win 10, Firefox 56.0.2 (64-bit)
Staff MEB Posted November 4, 2017 Author Staff Posted November 4, 2017 Hi DannyDep, Welcome to Affinity Forums Follow the same steps in Affinity Designer's Welcome Screen to get/download the extras for Affinity Designer. A Guide to Learning Affinity Software
R C-R Posted November 4, 2017 Posted November 4, 2017 43 minutes ago, Schubi63 said: You might be right - it's definitely not the only store for Apps ... but the program is called "App Store"... It is called that but unfortunately the confusion caused by Apple's fondness for using generic names for its apps (Photos, Preview, Contacts, & Notes are other examples) is a problem all Mac users must live with. All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
R C-R Posted November 4, 2017 Posted November 4, 2017 1 hour ago, affinitygirl said: Everything is off. My affinity designer page up updated on my mac. Affinity photo updated but no welcome page, Not even if you go to Affinity Photo's Help menu & select the "Welcome..." item? affinitygirl 1 All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
ice2skull Posted November 4, 2017 Posted November 4, 2017 20 hours ago, ice2skull said: Hi. I have updated Affinity Designer to version 1.6 on a Mac OS X 10.8.5. I do not have a firewall or antivirus. I have changed the language in preferences. I have deleted the application and reinstalled it. My welcome page is the same as always. I do not see any link to the free content. Thank you for all your effort.
Staff MEB Posted November 4, 2017 Author Staff Posted November 4, 2017 ice2skull, I'm not sure this will help (it's a shot in the dark), but are you running any add blocker or similar software on your browser? If so, can you please disable it and check if the Welcome Screen pages in Affinity were updated? A Guide to Learning Affinity Software
FrankT Posted November 4, 2017 Posted November 4, 2017 6 hours ago, CLV said: Hallo, I had the same Problem - with Photo and Designer. Is there a way to get the free Content? P.S.: Please vorgive nmy bad englisch - German ist my mother tongue Dutch is my native language. As indicated above the I solved it. (Niederländisch ist meine Muttersprache. Wie bereits erwähnt hab ich es gelöst.)
ice2skull Posted November 4, 2017 Posted November 4, 2017 7 minutes ago, MEB said: ice2skull, I'm not sure this will help (it's a shot in the dark), but are you running any add blocker or similar software on your browser? If so, can you please disable it and check if the Welcome Screen pages in Affinity were updated? Hi MEB, No add blocker or similar. Also, I have problems with this version. If I use the tool to select color in the color tab, when changing to another program, AD generates an error and closes.
Staff Patrick Connor Posted November 4, 2017 Staff Posted November 4, 2017 1 minute ago, ice2skull said: Hi MEB, No add blocker or similar. Also, I have problems with this version. If I use the tool to select color in the color tab, when changing to another program, AD generates an error and closes. What version of Internet Explorer do you have installed please. The window inside the application draws through an IE window that may need to be higher than you have. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
ice2skull Posted November 4, 2017 Posted November 4, 2017 Just now, Patrick Connor said: What version of Internet Explorer do you have installed please. The window inside the application draws through an IE window that may need to be higher than you have. My default browser is Safari 6.2.8 in a Macbook Pro with OS X 10.8.5
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