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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,065 topics in this forum

  1. I've bought my copy of the software, got no key, no confirmation.

    By Technician,
    • 4 replies
    • 704 views

  2. Cant pay :S

    By codingstreet,
    • 2 replies
    • 399 views

  3. I couldn't get any mail for a trial version

    By jinnyjinny,
    • 3 replies
    • 357 views

  4. How to purchase Affinity Photo for my friend in Russia

    By nucleonbge,
    • 12 replies
    • 3.9k views

  5. Porting licences to or from Apple App Store?

    By Yre Myr,   
    • 1 reply
    • 490 views

  6. Forum profile image limit is a waaaaayyy too small

    By genosse,
    • 2 replies
    • 317 views

  7. Affinity

    By Travon,
    • 1 reply
    • 267 views

  8. Early purchase not shown in old account

    By DaleH,   
    • 5 replies
    • 640 views

  9. Affintiy for different devices

    By CVSebastian,
    • 3 replies
    • 490 views

  10. Where is my purchase?

    By MuyGrafikka,
    • 5 replies
    • 1.8k views

  11. Can I use Affinity photo for 2 devices? I use iMac & MacBook Pro.

    By Top,
    • 5 replies
    • 762 views

  12. Product keys for first two products bought not in my account

    By weblackey,
    • 7 replies
    • 841 views

  13. Edit forum profile (solved)

    By jmwellborn,
    • 2 replies
    • 611 views

  14. Purchased on iPad, Have to repurchase on Mac

    By damore021,
    • 2 replies
    • 322 views

  15. I forgot the old password

    By wtf14595,
    • 1 reply
    • 440 views

  16. Email and product key not accepted

    By Mohammad Shabaz Bepari,
    • 1 reply
    • 322 views

  17. License information required

    By Xmight,   
    • 2 replies
    • 492 views

  18. Transferring Purchases?

    By PhilJ,
    • 9 replies
    • 1k views

  19. payment

    By lucas123,
    • 2 replies
    • 295 views

  20. Question Regarding Brushes Products

    By DKGroup,   
    • 5 replies
    • 617 views

  21. Supporting the Creative Community

    By GrahamMYC,
    • 0 replies
    • 213 views

  22. Change License Key

    By Magicsophicorn,
    • 18 replies
    • 4.3k views

  23. Swapping purchase to an Apple Store for automatic updates

    By RomanT,
    • 2 replies
    • 616 views

  24. Mistakenly purchased OS X version instead Windows

    By paristo,
    • 3 replies
    • 492 views

  25. Welcome Banner not showing in Microsoft Store App

    By Marco.O,
    • 3 replies
    • 454 views
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