Jump to content
weblackey

Product keys for first two products bought not in my account

Recommended Posts

I thought it had been a while since I'd seen a new version of Designer and Photo. Turns out both apps do not show an update available when I open the apps.

So I just now searched the forums and found the new versions. To discover only one product key is in my account page here, the key for Publisher. Can you help please, I can't open the updates without the keys.

Thanks.

Share this post


Link to post
Share on other sites

What OS do you use, @weblackey, and where did you purchase Designer and Photo? And roughly when.

If you purchased from the Mac App Store, or the Microsoft Store, you would get your updates from that store, not from Serif directly.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.647 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.647 Beta  / Affinity Publisher 1.8.3.641 and 1.8.3.627 Beta.

Share this post


Link to post
Share on other sites

Hi Walt.

I am using MacOS 10.12.6. As to when I purchased Designer and Photo, I can't say exactly as I can't find receipt emails for them, which is not usual for me, I *always* save those. To the best of my recollection, both were purchased not too long after they were released.

Is there a way to see the key activating my copy of Photo? I already overwrote the original copy of Designer with the update. If I didn't have keys that I purchased, I couldn't have been able to open them after a certain time, right?

All that shows on my Orders page on the Affinity site is Publisher (and the free typeface). I do have the receipt email for the Designer Workbook, which I purchased on 12/4/2016, that does not show on the Orders page either.

Hope you can help, this is crazy making.

Share this post


Link to post
Share on other sites

If you bought 2016, you must have bought on Mac AppStore jthe Affinity store didn‘t exist at that time), and you can‘t update from Affinity directly.

Update via AppStore by looking into the „Updates“ or „Purchased“ tabs.

Share this post


Link to post
Share on other sites
39 minutes ago, weblackey said:

I've checked those locations earlier

Could you have been using a different Apple ID at the time of purchase? :/


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.2.174 • Designer for iPad 1.8.2.4 • iPadOS 13.3.1 (iPad Air 2)

Share this post


Link to post
Share on other sites

I never(!) encountered the situation, that an updated app wasn’t listed in the AppStore – and I use this store from day one.

If you don’t manage to update via store, and you are sure, that you are logged in with the same Apple-ID, which you used for purchasing the app, simply delete the app and re-load it.

Share this post


Link to post
Share on other sites

Alfred, you guessed correctly.

Years ago I split my Apple account logins, and forgot to check the old one. And there they are! I usually buy applications from the developer site if available. I wonder if there's a way to merge the two lists into one... that's a question for another site ;-)

Thanks everyone, I feel pretty foolish! Stay safe and sound. Going to use my newfound downtime to get down to really learn the Affinity applications, I admit to defaulting to my Creative Suite 6.5 apps when in the thick of things. But those won't work much longer, some of it is 32 bit, some 64 bit. Go figure...

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.