PhilJ Posted March 21, 2020 Posted March 21, 2020 Hi, I've just purchased a license for Designer on the wrong account - I've two, one for me personally, and one that I created with my work email address. Not really a problem - I have access to both email accounts, but is there a way of moving the purchase over to my personal account - where I've also purchased Photo and Publisher? Quote
emmrecs01 Posted March 22, 2020 Posted March 22, 2020 @PhilJ Welcome to the Affinity forums. My impression, based on replies to other posts asking a similar question, is No, licences cannot be transferred to a different email address. BUT, if it is only a few days since you purchased the "wrong" licence you can email returns@serif.com (I think that's the correct address) and request a refund for the "wrong" licence and then buy the "right" one. HTH Jeff PhilJ 1 Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
PhilJ Posted March 22, 2020 Author Posted March 22, 2020 1 minute ago, emmrecs01 said: @PhilJ Welcome to the Affinity forums. My impression, based on replies to other posts asking a similar question, is No, licences cannot be transferred to a different email address. BUT, if it is only a few days since you purchased the "wrong" licence you can email returns@serif.com (I think that's the correct address) and request a refund for the "wrong" licence and then buy the "right" one. HTH Jeff Yes, this is what I've come to the conclusion to as well... like I said, it's not really an issue - providing I keep working for them 😆 - I'd just prefer to keep everything under one roof, so to speak. Looks like a refund and re-purchase is what I'll be doing! Thanks for this. Quote
Alfred Posted March 22, 2020 Posted March 22, 2020 4 minutes ago, emmrecs01 said: you can email returns@serif.com (I think that's the correct address) I think it’s actually affinityreturns@serif.com but it should be easy enough to check via a forum search. Edited to add: Confirmed here. PhilJ 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
emmrecs01 Posted March 22, 2020 Posted March 22, 2020 @Alfred Thanks! I had a feeling what I wrote was not entirely correct! Jeff PhilJ and Alfred 2 Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
PaulEC Posted March 22, 2020 Posted March 22, 2020 20 hours ago, PhilJ said: I have access to both email accounts, I don't know if anyone can help with a question that occurred to me when I saw this. When I purchased APhoto I had a different email address, which I no longer have access to. If I need to reinstall it on another PC, at some time in the future, does it matter that I'll need to enter a (now) non-existent email address to complete the setup? Quote Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 : Windows 11 Home Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad "Beware of false knowledge, it is more dangerous than ignorance." (GBS)
Alfred Posted March 22, 2020 Posted March 22, 2020 10 minutes ago, PaulEC said: If I need to reinstall it on another PC, at some time in the future, does it matter that I'll need to enter a (now) non-existent email address to complete the setup? No, not as far as I’m aware. PaulEC 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
walt.farrell Posted March 22, 2020 Posted March 22, 2020 1 hour ago, PaulEC said: When I purchased APhoto I had a different email address, which I no longer have access to. If I need to reinstall it on another PC, at some time in the future, does it matter that I'll need to enter a (now) non-existent email address to complete the setup? No, that won't be a problem. However, if you haven't, you should update the email address in your Affinity Store account details, so they have good contact information for you. PaulEC 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
PaulEC Posted March 22, 2020 Posted March 22, 2020 Thanks both for your replies. I had thought that the email address was only needed for registration purposes when installing the software, but just wanted to check. I have updated it elsewhere, but there seems to be no way to change the one that was registered when the original purchase was made. Quote Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 : Windows 11 Home Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad "Beware of false knowledge, it is more dangerous than ignorance." (GBS)
walt.farrell Posted March 22, 2020 Posted March 22, 2020 11 minutes ago, PaulEC said: but there seems to be no way to change the one that was registered when the original purchase was made. There isn't. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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