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Hi,

I've just purchased a license for Designer on the wrong account - I've two, one for me personally, and one that I created with my work email address. Not really a problem - I have access to both email accounts, but is there a way of moving the purchase over to my personal account - where I've also purchased Photo and Publisher?

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@PhilJ

Welcome to the Affinity forums.

My impression, based on replies to other posts asking a similar question, is No, licences cannot be transferred to a different email address.  BUT, if it is only a few days since you purchased the "wrong" licence you can email returns@serif.com (I think that's the correct address) and request a refund for the "wrong" licence and then buy the "right" one.

HTH

Jeff


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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1 minute ago, emmrecs01 said:

@PhilJ

Welcome to the Affinity forums.

My impression, based on replies to other posts asking a similar question, is No, licences cannot be transferred to a different email address.  BUT, if it is only a few days since you purchased the "wrong" licence you can email returns@serif.com (I think that's the correct address) and request a refund for the "wrong" licence and then buy the "right" one.

HTH

Jeff

Yes, this is what I've come to the conclusion to as well... like I said, it's not really an issue - providing I keep working for them 😆 - I'd just prefer to keep everything under one roof, so to speak. Looks like a refund and re-purchase is what I'll be doing! Thanks for this.

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4 minutes ago, emmrecs01 said:

you can email returns@serif.com (I think that's the correct address)

I think it’s actually affinityreturns@serif.com but it should be easy enough to check via a forum search.

Edited to add: Confirmed here.


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.2.174 • Designer for iPad 1.8.2.4 • iPadOS 13.3.1 (iPad Air 2)

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@Alfred

Thanks!  I had a feeling what I wrote was not entirely correct!

Jeff


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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20 hours ago, PhilJ said:

I have access to both email accounts,

I don't know if anyone can help with a question that occurred to me when I saw this.

When I purchased APhoto I had a different email address, which I no longer have access to. If I need to reinstall it on another PC, at some time in the future, does it matter that I'll need to enter a (now) non-existent email address to complete the setup? 

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10 minutes ago, PaulEC said:

If I need to reinstall it on another PC, at some time in the future, does it matter that I'll need to enter a (now) non-existent email address to complete the setup?

No, not as far as I’m aware.


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.2.174 • Designer for iPad 1.8.2.4 • iPadOS 13.3.1 (iPad Air 2)

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1 hour ago, PaulEC said:

When I purchased APhoto I had a different email address, which I no longer have access to. If I need to reinstall it on another PC, at some time in the future, does it matter that I'll need to enter a (now) non-existent email address to complete the setup? 

No, that won't be a problem.

However, if you haven't, you should update the email address in your Affinity Store account details, so they have good contact information for you.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.650 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.650 Beta  / Affinity Publisher 1.8.3.641 and 1.8.4.651 Beta.

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Thanks both for your replies. I had thought that the email address was only needed for registration purposes when installing the software, but just wanted to check. I have updated it elsewhere, but there seems to be no way to change the one that was registered when the original purchase was made.

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11 minutes ago, PaulEC said:

but there seems to be no way to change the one that was registered when the original purchase was made.

There isn't.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.650 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.650 Beta  / Affinity Publisher 1.8.3.641 and 1.8.4.651 Beta.

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