MuyGrafikka

After 17 days my issues still remain. Following your advice I changed the browser (from safari to Firefox) and the same thing happened. It told me that the bank had rejected the payment, but it was reflected in my bank account, but I have no option to download what I have bought because it does not appear in my Affinity account. I have contacted you at affinity@serif.com, but have not yet replied. Any ideas? I really need the apps. Please help? Thanks!

Thank you very much!! I asked to my bank and they said they didn't know why it could have happened, that my card is enabled to operate on internet and there isn't pending payments. They said that if the situation isn't resolved by Wednesday, I should call to proceed with the return. Thanks again! Regards

Hello, Last Saturday I bought the three Affinity apps, Photo, Designer and publisher and after digitally signing the purchase through my online banking, the website told me that my bank rejected the transaction. As the operation was not registered in my account, I tried again and it said the same thing. At the moment, my bank account recorded the two card charges, but the purchase still does not appear. I have sent several emails to affinity@serif.com, but I do not get a response. Please, I need the cancellation of the second charge of the card and the programs as soon as possible. Can you help me please? Best regards