Problems with Affinity 2.5.5 and MacOS Sequoia Beta

[walt.farrell]

9 hours ago, srg said:

Therefore Apple will need to include that in a new version of its OS....that may take close to a year!!!!!! Apple could not care less about Affinity users!!! 

No. Apple already has the new interface in Sequoia and has just discontinued its use of the older interface. Serif just hasn't implemented their part of it yet, and that's why you're having the problem.

[dcarvalho84]

10 hours ago, srg said:

Therefore Apple will need to include that in a new version of its OS....that may take close to a year!!!!!! Apple could not care less about Affinity users!!! 

No, Affinity just need to adapt their software to use the new Apple API for the Quicklook/Thumbnails. As soon as Affinity release a new version with the fix the problem should be solved. I'm one of those that are affected and unfortunately i can't go back to Sonoma, and it's slowing down my work a lot. If i think Affinity should have already a fix for this? Of course! If i'm happy with that? No If i still support Affinity? Absolutely!

[BCBC]

Someone should be fired for this. At this point it's clearly incompetence and poor leadership. Photoshop, which I also use, has no issues and works seamlessly, as usual. Both companies had the same access to beta versions to plan for the changes and Affinity dropped the ball. I may have to switch to Illustrator if this continues much longer. Vague promises of we are working on it are no longer helpful. Anyway it's becoming obvious that Affinity products are more suitable for hobbyists, not professionals. Serves me right for cutting corners on my tools. the money saved is not worth it. 

[dcarvalho84]

Let's be honest too. For me, and i have this problem since sequoia beta 7 or 8 i think, i'm working this way, and in my workflow those 2( affonts and quicklook/thumbnails) are the only problems i'm facing. The software is working Ok. For me it's slowing down my work because i need to open dozens of files a day and previewing is quicker than opening file by file until i find the correct one and i name my files the best i can...

[srg]

4 hours ago, dcarvalho84 said:

No, Affinity just need to adapt their software to use the new Apple API for the Quicklook/Thumbnails. As soon as Affinity release a new version with the fix the problem should be solved. I'm one of those that are affected and unfortunately i can't go back to Sonoma, and it's slowing down my work a lot. If i think Affinity should have already a fix for this? Of course! If i'm happy with that? No If i still support Affinity? Absolutely!

Yes that can work for the new files saved with the new API but what about the old files already saved on disk with the old API that is not working?

And I cannot imagine a company with thousands of users in the mac world that is not on target with such a basic function. They are working on new feature but never fix old bugs that bother the work flow like that brush stroke that paints instead of just activating the window/application, a basic feature for Mac OS. And it was working fine in previous version of AP!

 

[dcarvalho84]

10 minutes ago, srg said:

Yes that can work for the new files saved with the new API but what about the old files already saved on disk with the old API that is not working?

And I cannot imagine a company with thousands of users in the mac world that is not on target with such a basic function. They are working on new feature but never fix old bugs that bother the work flow like that brush stroke that paints instead of just activating the window/application, a basic feature for Mac OS. And it was working fine in previous version of AP!

 

I think, and it's just my opinion, when the fix will be available it will automatically work for the old files too. Talking about the preview/quicklook problem.

[walt.farrell]

44 minutes ago, srg said:

Yes that can work for the new files saved with the new API but what about the old files already saved on disk with the old API that is not working

The functionality is simply showing the thumbnail & previews already stored with the files, assuming you've chosen in your Affinity Settings to save them. It doesn't matter whether they're new or old files; they contain the info or they don't.

It's just that applications now need to provide them to Finder using a new API, or nothing is displayed. 

[srg]

Still no news on the fix??This is getting ridiculous. 

[Juhani]

Yeah it's getting frustrating. Would like to try out macOS's new features but cannot upgrade before this gets sorted out. Feel for those who made the switch immediately.

With all due respect could I ask from the staff what purpose this kind of silent treatment or lack of better communication policy serves? How is it helping anyone?

[Nuclear Ember]

I purchased the entire Affinity package about two months ago, and I have to say I’ve been very pleasantly surprised at how usable, powerful, and intuitive it is. Until now. Three days ago I upgraded my Mac to Sequoia 15.0.1, thinking enough time had passed since it was released. My mistake. Today I’m having to make the final edits in Publisher, to a product that was supposed to be finished by noon (30 minutes ago), and suddenly significant areas of text have disappeared on every page. I have the backup text, but I can't even replace it. The text in the masters is empty and I can’t type anything new there, or in the document pages. The text boxes and tables simply can’t be edited, even though they’re visible, unlocked, and the fonts are at the right sizes and colors. 

And after looking at a forum, these problems have been known for at least three weeks, if not longer. Further, there are other problems with Affinity and the Sequoia update, with thumbnails on files no longer working.

I’m now waiting for iCloud to sync with my ancient laptop, so I can *hopefully* make my product edits there, but I’ve missed my deadline. Production with my vendor is now pushed back several more days, as a result. This is for *my* products, which means my income will be lower, because my holiday selling window is shortened by days. 

Today I learned that going with an independent company instead of evil Adobe, partly with the hope of saving money, actually costs me in the end. I know a lot of companies will not alert people as to problems with their software and OS updates, but some do, and it sure would be helpful if Serif were one of them. That decision, had it been made, would have saved many of its users lots of grief, and kept me as a customer long-term with the major updates.

I realize Serif is a much smaller company than Adobe, and as such has a smaller, probably currently highly stressed software development team. I sympathize. But Serif’s management needs to realize that those of us who’ve chosen to be your customers, have done so because we appreciate what the company is trying to do. And we’ll adapt to waiting to upgrade the OS (within reason) more readily if you communicate with us, instead of hurting us by keeping silent. Don’t hurt your hard-won customers by willful negligence!

Aside from all that, there were various bugs and occasional instability I encountered, but none of them were severe enough to turn me away. Until now.

[yan3321]

I'm disappointed that the developers were aware of this issue before the release of Sequoia yet didn't address it in time, nor issued any kind of warning or communications to users. The missing previews isn't a big issue for me as the font files, which I've relied on for certain projects. Thankfully I have a Windows PC to work on them in the meantime, but it still poses an inconvenience, and I can imagine it would be a critical issue for anyone that is on an already upgraded version of macOS with no alternatives.

Hoping that we can get more news on a solution as soon as possible.

[srg]

yes, I am very upset, money and time lost not to consider the frustration. At least the decency of keeping us informed!!

 

[dcarvalho84]

@Patrick Connor please give us some news regarding this because it's slowing down our work and it's costing us some money. Honestly at this point and almost a month after OS official release the fix should be out now...

[srg]

I wonder if this was due to the new Australian ownership pushing for Windows (where the money may be) and in doing so neglecting Mac  development. It would be a terrible mistake. The fact that no email was sent and the fact that nobody of the management has the dignity to say something says a lot about the company.

[norbinw]

Nah, Serif was always late and always bad/terrible with support. I am a user since 2019 and it was always like this. Yes the app is decent, but when a bug pops up, it just takes them fukken forever to fix it. I had to live 2 years with random crashes in export persona. 2 YEARS!!!! Whenever I wanted to export, it just crashed on me, multiple times/day. Then it started to happen to a lot of others too, and even then they took a couple of months to fix. It's either bad management, or cheap/poor coders - There is no other answer to this. They knew about this bug 3 months ago, so it's not just since Sequoia launched. 3 months and counting! That is just abysmal support!

[Nuclear Ember]

It's even more abysmal that they didn't bother to alert customers that we should be cautious about upgrading to Sequoia. Two months is substantial lead time to try to fix problems, not succeed, and not consider the impact to customers enough to let us know. Why a company thinks being unfriendly to their customers is ok is beyond me ... as an American. (I live in Germany, and Germans are often unfriendly to their customers; good customer service isn't generally part of the culture.) The owners may be Australian, but I wonder the nationality of the management?

Well, anyway, I've been having conversations on social media with other designers and artists about the tools we use, and I've updated everyone with a warning about using Affinity, for the reasons we've all cited. Several other folks were considering switching and asked me to report back, now some of them are having second thoughts. Word gets around and has consequences.

[MEB]

Hello everyone,
My apologies for the lack of information regarding Sequoia issues. Both the .affont file issue and the problem with thumbnails and Quick Look previews have already been fixed internally. They are currently going through QA/testing, and assuming everything goes well, the fixes should be included in the next update.

[srg]

1 hour ago, MEB said:

Hello everyone,
My apologies for the lack of information regarding Sequoia issues. Both the .affont file issue and the problem with thumbnails and Quick Look previews have already been fixed internally. They are currently going through QA/testing, and assuming everything goes well, the fixes should be included in the next update.

Thank you, but any news on the timing?

[norbinw]

Imagine having a good communication between dev team and staff members / clients.. All this would have been avoided. Like "yo, we know we messed up, and are the last one to implement the new API, but expect it to be fixed by mid october max".  Because "soon" and "logged" is what we hear since june/july. 4 years user here, and whenever a major bug got logged, it was always "soon" / "next update", leaving us, the consumers hanging. I really don't know how you guys still manage to function as a company :))) At least Capture One notifies users on social media that they are late to the OS update, (as always!), and they don't advise to update because tethering may not work - also that they are working on a fix and will be available in 2-3 weeks. It still makes them look bad ofc, but at least we know when to expect a fix and work around until it drops.

[MEB]

21 hours ago, srg said:

Thank you, but any news on the timing?

Hi @srg, everyone,
No specific date at the moment, I'm afraid. I believe it will be out as soon as possible once the fixes pass QA.

[Juhani]

On 10/10/2024 at 7:50 PM, MEB said:

No specific date at the moment, I'm afraid. I believe it will be out as soon as possible once the fixes pass QA.

A bit more than 6 months ago Affinity and Canva pledged together to "accelerate the rollout of new features" for the Affinity suite. May I ask if the current pace is already accelerated or are you still getting started on that? Would be great if you could clarify this for a relatively new user.

[MikeTO]

20 minutes ago, Juhani said:

A bit more than 6 months ago Affinity and Canva pledged together to "accelerate the rollout of new features" for the Affinity suite. May I ask if the current pace is already accelerated or are you still getting started on that? Would be great if you could clarify this for a relatively new user.

Patrick provided an update a few weeks ago that answered this question. Serif is working on multi-page spreads for 2.6 which is a fundamental change and it's taking a while to complete testing. More information can be found in this post:

 

[whatimissthemost]

Question, I'm on Sequoia 15.0.1 and Affinity Photo 2.5.5, the thumbnail bug still has not been fixed correct? If so this is a little absurd considering this would have been a known issue since the Sequoia beta and it's even been a month since the public release of Sequoia? I've been visiting this thread since last month hoping to see confirmation that is has been fixed and I've finally made an account today just to ask because this is insanity... I hope that I'm wrong and there's an update available because it's been horribly impacting usability...

[MikeTO]

1 hour ago, missthemost said:

Question, I'm on Sequoia 15.0.1 and Affinity Photo 2.5.5, the thumbnail bug still has not been fixed correct? If so this is a little absurd considering this would have been a known issue since the Sequoia beta and it's even been a month since the public release of Sequoia? I've been visiting this thread since last month hoping to see confirmation that is has been fixed and I've finally made an account today just to ask because this is insanity... I hope that I'm wrong and there's an update available because it's been horribly impacting usability...

Hi and welcome to the forums. Here is the latest news:

 

[norbinw]

There is an update with a fix, so they say. But when, only the devs and the Lord himself knows.. Maybe this week, maybe in November.. AFAIK this is the biggest bug at the moment impacting ALL users with sequoia.