Trustedsource

While I used the quick view module from the beta release to solve the most pressing problem of the Sequoia OS upgrade some time ago... Here's a huge "Thank You!" to all of the coding / tech / upgrade efforts that quietly went on behind the scenes, which no doubt go largely unrecognized. It's easy to focus on the glitches. Human nature and our reptilian brains are wired for "recognition of the negative." And I too am guilty of this. But the functionality of these software packages day to day is fantastic. The fact that Affinity products gave us a pathway out from under the Adobe yoke is outstanding. I propose a toast! Here's to a long road of affordable electronic prepress in all of it's Affinity products - may the "purchase outright" options never die! Again, many thanks to the staff who interacted with the folks here in this forum and took the time to communicate. It means a lot. Ts

Here is a *huge* "Thank You" To Patrick Connor, For taking the time to communicate here when I'm certain that there are much bigger fish to fry in the world of practical reality (read that - actually working on problems and code glitches). I for one, appreciate everything that comes from internal work being done - It's helpful if only to let folks know the wheels are turning. I have little doubt that there are unseen frustrations and more to the problem than meets the average users expectations. But once again a few words can be a mighty powerful balm when it comes to communication. I'm grateful for everyone's efforts.

My grandmother used to say: "Some folks are foolish enough to pass over a diamond to pick up a nickel." This was applied in several instances, but in this case - I wonder if it doesn't apply to the folks in charge of this situation who missing *very* important points (maintaining good will with current customers - and growing the business via word of mouth) in order to nurture some unknown set of priorities that in the long run will be more of a liability than an asset. One also wonders what sense of urgency exists here (or to what degree) - but in the absence of any real clear/open communication - mostly conjecture and "wonderifing" rules the day. Piercing the curtain of corporate culture has always been difficult and in the land of lawyers telling everyone to shut up, it's even worse. Just imagine what would happen if everyone on both sides of -- things like this -- acted like plain human beings that were playing a pickup game of catch. I know, I know... I'm being naive - but I can dream can't I? Here's to a brighter day with big solutions.

And what a song that would be! I am currently standing in a rapidly shrinking crowd of Affinity converts. Once or twice a week, I am informed that like it or not the workarounds are not working around enough to keep people in line with Affinity products. While we belittle "problems" like missing icons, font glitches/file management and castigate folks for upgrading operating systems [[[ as if everyone has a *choice* in such matters ]]] - work flows are significantly impeded and folks migrate back to Adobe products. And I can tell you that once those companies return to Adobe environments - there will be no reversal. Not to mention the darkest of momentum when it comes to word-of-mouth advertising. And here I was in *such* a good mood, thinking the "bird of happiness" was just a short flight away. LOL 🙂

Under the Heading of "Gift Horse in the Mouth" Thank you for your communication MEB. *I* appreciate open channels - even if it's only to say there is nothing new to say. And even though there is no way to fully apprehend what is happening behind the curtain, I'm thankful for all the hard work I'm guessing folks have been expending on our behalf. So against my negative nature and curmudgeony outlook - I'll look up and out to the wonderfulness of having our icons back (among other things) and hope that this happens sooner rather than later. [And here my mother said I didn't have a positive bone in my body]

A thoughtful and well measured post Sukavi. I covers the waterfront for me - thank you. My biggest frustration is the lack of communication - which you outlined. And while I find finger pointing relatively pointless (pun intended) - there is the reality that mismanagement brings problems and discomfort. Another reality is that the computers (plural) that I manage are doing many things **other** than running Affinity software. If only OS upgrades and rollbacks were a simple and uncomplicated matter. Someone mentioned that those who migrated to Sequoia, impaired their operating systems without due consideration. A monumental oversimplification. I too hope that this will soon be a *"remember when"* event that everyone can and will learn from to avoid such missteps in the future. Keep posting folks - you never know who might be paying attention - fingers crossed.

•••• "Stop whining and take some responsibility for your own actions." A laughable response.

Again I find myself being somewhat defensive about the icon bug with sequoia. Another colleague in extreme discomfort that she only sees the basic affinity photo icons in the hundreds if not thousands of the photos she has to process and place daily. I'm not sure if I'm more upset that she is dealing with this problem like the rest of us, or that I have absolutely no idea how to answer her question... "When do you think there will be a fix?"

I have used this genre of software my entire career dating back further...well... a crazy long time. Pagemaker (Indesign now) was Aldus, and Photoshop was unrecognizable in its infancy. I have seen Adobe (and its applications) suffer from corporate transitions and nearly 100% market share for decades. It is gut wrenching to see the tools we use and depend on, begin to cost a fortune, while decaying in both quality and support. Crucifixion of a company is neither helpful, nor doable. The folks who suffer most from the evolution (devolution?) of applications when they get to be moneymakers, are the end users. I too root for this platform to thrive. It's in my own selfish best interest that it does so. This is why I have recommended Affinity products in the past. They have come far enough to be actual tools. But this can change as fast as a lightning strike. When companies become corporate machines. When applications change for change sake, instead of the *true* evolution of a product. When the vision of a company becomes clouded by greed - all of these things can turn the tables. No longer are the artists master of the paintbrush - the paintbrush begins to be the master of the artists. And all of this boils down to response. Responding to the end user's vision, needs and requirements.

I've watched this Sequoia / Icon issue roll through our market. The number of silent voices who are simply reversing the migration to Affinity products is worrisome. In terms of Serif failing to respond to such a critical function of an Operating System, and the workflow visible file icons represent is a strategic debacle I find difficult to understand. I am at the point where I am no longer recommending the Affinity suite. The people I turned on to Affinity products are now looking askance at me, wondering if I led them terribly astray. And the channels of communication concerning this problem are relatively quiet other than "we're working on it." I hope so. And I hope that Serif isn't waiting to bundle a host of "fixes" in order to resolve this one that is crippling the company's reputation to a degree I'm guessing is greater than they know.