anto Posted January 13 Share Posted January 13 I don't know if this issue has been marked as fixed or not. When working on two monitors after the computer wakes up from sleep mode, the window appeared on the wrong monitor and went beyond the screen. MacOS Ventura Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 13 Share Posted January 13 At least one bug was marked fixed, as you can see in the list: Possibly your situation is different. Does Window > Zoom from the menu fix it? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
anto Posted January 13 Author Share Posted January 13 This does not fixed in 2.4 @Dan C your thread closed for replies. Quote Link to comment Share on other sites More sharing options...
anto Posted January 13 Author Share Posted January 13 If this help. I did nothing and let the computer sleep again. External monitor turned off at the same time. I use a KVM-switch to switch between different computers. When I turned it back on, the window dropped down so that I could see it from above. But it looks like the size of the external monitor was remembered. 2024-01-13 о 19.09.53.mov Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 14 Staff Share Posted January 14 20 hours ago, anto said: @Dan C your thread closed for replies. Thanks for letting me know, all FAQ posts are closed for replies and the 'Fixed' post is an automated message from the Serif Info Bot. As this report is related to the beta version of the apps, our QA team will assist you further here as soon as possible Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 15 Staff Share Posted January 15 On 1/13/2024 at 5:14 PM, anto said: If this help. I did nothing and let the computer sleep again. External monitor turned off at the same time. I use a KVM-switch to switch between different computers. When I turned it back on, the window dropped down so that I could see it from above. But it looks like the size of the external monitor was remembered. 2024-01-13 о 19.09.53.mov 1.48 MB · 4 downloads I'm not quite sure what the video is trying to describe as it's not showing the entire screen. Quote Link to comment Share on other sites More sharing options...
anto Posted January 15 Author Share Posted January 15 2 minutes ago, Gabe said: I'm not quite sure what the video is trying to describe as it's not showing the entire screen. That was the problem: the program opened on the wrong monitor and didn't fit the frame. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 15 Staff Share Posted January 15 That would not be an Affinity issue in this case. Quote Link to comment Share on other sites More sharing options...
RM f/g Posted January 15 Share Posted January 15 On 1/13/2024 at 5:09 PM, walt.farrell said: Does Window > Zoom from the menu fix it? Have you tried that? It works for me. Quote Macbook Pro mid 2015, 16 GB, double barrel: MacOS Mojave + Affinity 1 (+ Adobe’s CS6)/ MacOS Monterey + Affinity 2 Link to comment Share on other sites More sharing options...
anto Posted January 15 Author Share Posted January 15 1 minute ago, Gabe said: That would not be an Affinity issue in this case. This is not funny Quote Link to comment Share on other sites More sharing options...
anto Posted January 15 Author Share Posted January 15 Just now, RM f/g said: Have you tried that? It works for me. It works, but why do I have to keep clicking it? Quote Link to comment Share on other sites More sharing options...
anto Posted January 15 Author Share Posted January 15 @Patrick Connor It's a regression, and your employees are joking. They're not serious. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 15 Staff Share Posted January 15 Why would I be joking? If your screen is not showing up in full after you switch it on(see the missing menu bar in your video), there's not much we can do. That's handled at an OS level. Quote Link to comment Share on other sites More sharing options...
anto Posted January 15 Author Share Posted January 15 2 minutes ago, Gabe said: Why would I be joking? If your screen is not showing up in full after you switch it on(see the missing menu bar in your video), there's not much we can do. That's handled at an OS level. Have you seen my first screenshot? Have you seen the screenshot on Dan's thread? Not the same? The error is not fixed. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 15 Staff Share Posted January 15 It looks like the issue got fixed for iMacs, but not MacBooks. Are you using a MacBook by any chance ? Quote Link to comment Share on other sites More sharing options...
anto Posted January 15 Author Share Posted January 15 Just now, Gabe said: It looks like the issue got fixed for iMacs, but not MacBooks. Are you using a MacBook by any chance ? Yes, i use MacBookPro Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 15 Staff Share Posted January 15 Ah, that's why I could not replicate it but you could. Thanks. I've reopened the issue. Quote Link to comment Share on other sites More sharing options...
anto Posted January 15 Author Share Posted January 15 Just now, Gabe said: Ah, that's why I could not replicate it but you could. Thanks. I've reopened the issue. Thanks. Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted February 23 Staff Share Posted February 23 @anto as per your other post, this issue still occurs on MacBooks in the current beta build 2.4.0.2294. I've updated the bug ticket to reflect this. The issue is still under investigation currently, when this is fixed, you will see a comment here from @Serif Info Bot advising you it has been fixed and in which build number. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 4 Staff Share Posted March 4 @anto Could you kindly do me a favour? Can you re-test this issue in 2.4 Release? We've tried testing it on 3 different machines, each with a different 4k monitor and we cannot reproduce it. Going back to earlier 2.4 and 2.3 builds we can reproduce so we are assuming this got fixed in the wash. However, because there are so many reports, I'm concerned about waking up too many threads with customers saying it isn't fixed for them. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
anto Posted March 4 Author Share Posted March 4 6 minutes ago, Chris B said: @anto Could you kindly do me a favour? Can you re-test this issue in 2.4 Release? We've tried testing it on 3 different machines, each with a different 4k monitor and we cannot reproduce it. Going back to earlier 2.4 and 2.3 builds we can reproduce so we are assuming this got fixed in the wash. However, because there are so many reports, I'm concerned about waking up too many threads with customers saying it isn't fixed for them. I have a 1920*1080 external monitor. I just opened Publisher on this monitor and pulled out the adapter to my computer. This is what I got on my mac. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 4 Staff Share Posted March 4 Thanks Anto, We have since been able to reproduce this and the set up to reproduce has been a little bit finicky - however I've updated the issue with a new recipe for 2.4.0. Quote Link to comment Share on other sites More sharing options...
anto Posted March 5 Author Share Posted March 5 And another problem is. When i work on mac and then (next day, for example) connect external monitor i get next view on external monitor. Quote Link to comment Share on other sites More sharing options...
anto Posted April 2 Author Share Posted April 2 @Chris B it seems that in 2.4.2 problem solved, but should the page also scale? Because it looks like the page remains the same size as it was. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted April 3 Staff Share Posted April 3 Hey anto, I do not believe this has been directly fixed by the developers. However, looking at your screenshots you seem to be using different scaling. Maybe this is preventing the issue from occurring again? There are so many variables to this. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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