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Everything posted by EmT

  1. Hi @Ria Do you mean can you import an image that shows up in the Apple Photos app also? The links below may assist you in understanding the resource manager. https://affinity.help/publisher/en-US.lproj/index.html?page=pages/Advanced/resourceManager.html?title=Resource Manager https://affinity.serif.com/en-gb/tutorials/designer/desktop/video/497634896/
  2. Hi @Blake_S Thank you for your feedback, the ruler changes dynamically and there is not currently an option to change how this functions or the spacing. Your comments will be passed along and it may be something that is changed in the future.
  3. Hi @evtonic3 Can you quit the app and reopen and see if the issue still occurs after this. https://support.apple.com/en-gb/guide/ipad/ipad79518d15/ipados
  4. Hi @Ludwig Sonntag You can purchase this pack from our store. https://affinity.serif.com/en-gb/store/product/glitch-effects-for-affinity/ To install add-ons, open the app then select the 'My Account' icon in the top right corner. Log into your Affinity Store account and you will see your add-ons on the right panel of the window. To automatically install Affinity Store purchases, check Always install available content. To manually install Affinity Store purchases, click each required item’s adjacent cloud icon to download the item, or select Preferences then select Download all. A green tick indicates the adjacent item is installed and available for use in your app. A red cross indicates the adjacent item failed to download. Click it to retry. If an Affinity Store purchase that is compatible with the Affinity app in use is not listed, select Preferences and choose Re-sync library. For further information, please see the link below. https://affinity.serif.com/en-gb/store/resources-install-guide/ The templates will be availble to download from your Affinity Store account under Downloads & Product Keys, Once installed, the Overlays will be available in the Assets panel, the Pixel brushes will be available in the Pixel Persona under the Brush panel.
  5. Hi @wm820 What software was this PDF created in? Could you provide a copy of this file so we can try to recreate it. I can provide a private upload link if required.
  6. Hi @Laurentrentrentrent A new document will show as a blank canvas by design, as not every user has the same workflow so having a pixel layer added on creation would be a nuisance to some. The Fill Tool cannot be used on a blank canvas as it needs an object or layer to be applied to. The Gradient stops can be changed using the Colour menu in the context toolbar as you showed, but you can also select the stop on the canvas then change the colour from the Colour Panel. It appeared as if you were trying to demonstrate applying an FX to the Gradient stop, the FX can be applied to the overall object or layer but not the specific stop. For clarity, I have moved your post to the feedback section of the forum.
  7. Hi @Ben Weston Just to confirm, have you rolled back to a version before 22.8.1 and had the same issue?
  8. Hi @Laurentrentrentrent Is this a bug or more feedback for how you want the Colour Picker and Fill Tool to function? If possible can you send a screen recording of this behaviour in action to clarify things.
  9. Hi @Mikołaj Wójcickiand @StrizFPS Could you both try unchecking OpenCL Compute Acceleration under Preferences > Performance. If it makes no difference then please let me know.
  10. A new purchase is required for each supported OS, as licences are OS specific and non-transferable, to do otherwise would be against the license agreement. For more information please see the links below. https://affinity.serif.com/en-gb/licence/ https://forum.affinity.serif.com/index.php?/topic/151756-faq-os-licensing-and-allowable-number-of-installations/
  11. Could you check if your OS and Graphics driver are up to date. If they are then take a look at this forum post, do you have any of these other apps installed that we know can cause issues with Affinity. Have you tried doing a clean boot in Windows, again to check if any other windows processes are causing issues. If the lag continues after this then could you try going through the below steps to revert the application to its default settings which may resolve your issue: 1. Press Win + R and enter %APPDATA% and navigate to the 'Affinity' Folder. 2. Right click the Designer/Photo/Publisher folder and compress the folder to ZIP to create a backup. 3. On the application shortcut, click once onto the shortcut, hold down control and right click > open the application whilst still holding down control. 4. This will prompt a new menu 'Clear User Data' with three boxes ticked, press 'Select All' then 'Clear' at the bottom right hand corner. 5. Load the application back up to confirm if this has resolved the issue. The link below will advise you what is cleared and where assets are stored so they can be backed up. https://forum.affinity.serif.com/index.php?/topic/98906-what-exactly-do-the-clear-user-data-options-clear/&tab=comments#comment-529435
  12. Hi @expat Welcome to the forum. Can you open Finder and press SHIFT + CMD + G and then enter /Users/{USERNAME}/Library/Group Containers/6LVTQB9699.com.seriflabs/{APPNAME}/licence.xml If you delete the Licence.xml file, this will remove the licence details used by the app prompting you to re-enter your licence details when you next launch the app.
  13. Hola @Altorioja Si selecciona el menú Herramientas, hay una opción en el menú desplegable para acoplar herramientas. Por favor, hágamelo saber si necesita más ayuda. If you select the Tools menu, there is a option in the drop menu to dock tools. Please let me know if you need further help.
  14. Hi @Nadar The tutorial below might help you with this and explain better. Please let me know if you need further help. https://www.youtube.com/watch?v=jPiew5jIHgo
  15. If you go to File > Placement Policy, you can then change the setting. DId you do that test with OpenCL off, was there any change in performance?
  16. Hi @David987 Which application are you using? Please could you also advise for your OS version and system specifications. Does it only occur on this file or on a new document also? Could you attach a copy of the file so I can try to recreate this? I can send a private Dropbox link if you prefer.
  17. Hi @yukonPete There is a known issue specific to M1 Macs which is logged with the developers for resolution regarding file bloating. There is not yet a fix available. Hopefully there will be one soon, it is still being worked on.
  18. When you first set up the document, you can select 'Prefer Linked' you'll then be able to drag and drop as normal and all images will be linked. If you wish to amend this, you can change this in Resource Manager. The tutorial below should cover this.
  19. Hi @BenDE Unfortunately that will not be possible. If you follow the 'News and Information' thread on our Forum, it will advise you when any information is available. https://forum.affinity.serif.com/index.php?/forum/4-news-and-information/
  20. @chancee did restarting your Mac make any difference? Can you try turning off hardware acceleration and see if that resolves the issue. If the issue persist, please could you follow the link below and see our list of issues caused by Third Party apps https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/
  21. As it is a large document, one thing that can help is setting the images to be linked rather than embedded. https://affinity.help/designer/English.lproj/index.html?page=pages/Media/resourceManager.html?title=Resource Manager https://affinity.help/designer/English.lproj/index.html?page=pages/Media/embeddingVsLinking.html?title=Embedding vs linking If going forward, you could switch off Open CL, you can see if that makes any difference to new documents you work on.
  22. Hi @Andy Nikon Welcome to the forum. Does the app start to load then crash or can it not open at all when you tap the icon? Could you try a force restart of your iPad and see if you can then open the app. https://support.apple.com/en-gb/guide/ipad/ipad9955c007/ipados
  23. Puede enviar un correo electrónico a affinity@serif.com con los detalles de su pedido. Entonces alguien podrá proporcionarle más detalles. Please can you send an email to affinity@serif.com with your order details. Someone will then be able to provide you with more details.
  24. Hi @Laurentrentrentrent Just a few questions: Is it only this document the issue occurs on? What is the size of the document and are the images linked or embedded? Could you also advise of your system specifications. Could you try unchecking OpenCL Compute Acceleration under Preferences > Performance and seeing if this helps.
  25. Hi @Jellyfish Watcher Welcome to the forum. I am struggling to recreate this, could you send a screen recording of these issue in action. Please could you also attach your crash report, the link below will advise you of the file location. https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/&tab=comments#comment-529428
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