StevenS

We're pleased to hear this and thank you for taking the time to provide us with this feedback 

Hi @nezumi,

I did look in to is for you and when searching the email system using the email address you have associated with your forum account, this is what I found...



...It may be worth checking your Spam/Junk folder, failing that search your mailboxes for any emails from affinity@serif.com. If you still don't see anything it's a mystery, but I would encourage you to add that email address to your address book in case the emails are being filtered to parts unknown.

Hi @softsound,
Unfortunately the very nature of a sale means that there will always be someone who has just missed it. It is one of the many reasons that we offer a 14 day money back guarantee.
We can see that you have (correctly) contacted the Returns team and they will get back in touch with you as soon as they can.
* For anyone else finding this post in the future, please contact affinityreturns@serif.com

FIrst, it is important to understand that the workbooks are not manuals, in the usual sense of the term. They do not, and are not intended to, explain everything in the product. They explain the basics of the product, and then they provide examples of some common situations you might face, and how to deal with them.
As I understand it, all of the examples should continue to be relevant, and all the approaches they document should still work.
But the current workbooks (again, as I understant the situation) have very few changes to cover new 1.7 features. Obviously, someone from Serif would know more, but I think they're quite busy at the moment dealing with the rollout of 1.7 yesterday, and issues that some users are having.

This is not "upgrade", but "update", and this is free.
Upgrade to version 2.x will be paid.

Hi wobmann,
We do have plans for an Affinity Publisher workbook.

Hi wobmann,
We do have plans for an Affinity Publisher workbook.

This has been asked many times, and answered by Serif many times.
They do not know, and have no way of knowing, who has purchased from the MAS (nor from the Windows Store) as Apple and Microsoft do not share their customer data. Therefore they have no way to give a discount to those customers who would now prefer to acquire Affinity products from Serif directly.
From prior history, and other forum communications from Serif staff members, there should soon be other discounts available for Publisher, though perhaps only 20% rather than the 30% offered to the beta testers.

Hi Mushu3,
Welcome Affinity Forums
All minor updates (1.7, 1.8 etc) are free. Major version updates (from v1 to v2) are paid. Each OS requires its own license, so if you buy the Affinity apps from the Mac App Store for your Mac you can install it on all your Macs (assuming you are the only one using it for commercial purposes). For iOS you have to purchase another license (again you can install it on all iOS devices as long you are the only one using the Affinity apps for commercial purposes).
You can download the trial from these links:
https://affin.co/designertrial
https://affin.co/phototrial

@Pebowski
Unfortunately, no.  Because they have no access to the app store data for either Microsoft or Apple, Serif has no record of who has purchased which app.  Once you purchase Publisher at the Affinity Store you will have an Affinity Account but there is no way to transfer your data from your MAS account to that new Affinity account.
Jeff

Hi @BigMike777,
You do not need to give us credit.
I expect the reason that the Unreal Engine enforces that is because the engine is being built on, and still uses the engine after creation. Once you have created something in our apps and exported it, it no longer has any links to Affinity other than your own knowledge that it is what you used.

Hi @BigMike777,
You do not need to give us credit.
I expect the reason that the Unreal Engine enforces that is because the engine is being built on, and still uses the engine after creation. Once you have created something in our apps and exported it, it no longer has any links to Affinity other than your own knowledge that it is what you used.

Hi, welcome to the Affinity forums.
If you do a quick search of this forum, in the Customer Service... area, you will see this is quite a frequent question!  Unfortunately, the answer is No.  Each different operating system has its own, entirely separate licensing system and there is no facility that will enable transfer from Mac to Windows or iPad, or any combination of them.
Sorry.

Hi @Masaru,
Welcome to the Affinity forum.
I want to install it on my laptop and desktop PC. That's fine, you can do that
Both are windows10. That's fine too
I use it alone. Usually the best way, people can be a distraction
It is not used at the same time. That would be some skill
Switch and use. That would be easier
The serial number has one each of designer and photo. That is correct
If there is anything else we can help with, please let us know.

Hi @Masaru,
Welcome to the Affinity forum.
I want to install it on my laptop and desktop PC. That's fine, you can do that
Both are windows10. That's fine too
I use it alone. Usually the best way, people can be a distraction
It is not used at the same time. That would be some skill
Switch and use. That would be easier
The serial number has one each of designer and photo. That is correct
If there is anything else we can help with, please let us know.

Hi, welcome to the Affinity forums.
Since you mention having AP installed on an old imac I'm going to assume it was actually purchased from the Mac App Store.  If so, simply log into the MAS account you used then and redownload and install the software.  As an MAS purchase, you do not have or need a Product Key.
HTH
Jeff

Hi, welcome to the Affinity forums.
You are asking for help with a Serif Legacy Product in the forums dedicated to the new Affinity range.  You really need to repost to the Serif Community Plus forum here.
HTH
Jeff

Hi @tlpmap,
Welcome to the Affinity forum.
Hopefully you have already seen the replies we sent through the other two channels that you asked this question, but in the event that someone else stumbles across this post, our legacy apps can be re-downloaded here.
Associated product keys can be requested here.

Hi welcome to the Affinity forums.
If both your notebook and desktop are running the same OS (Windows or Mac) and you own/control both machines, then yes, you can install the app(s) on both machines without any additional license.
One possible caveat: depending on which "notebook" you have, you may need to check whether it can run any of the Affinity apps. 
Also, if that notebook is actually an iPad then all the above does not apply, because the iPad does not share its operating system and app licence with either Mac or Windows machines; its licencing is unique to iOS.
Jeff

I have seen your advertising patch on Ronnie's Snooker waistcoat. It's a pity that he failed so early. However, good idea. NOBODY - even the deeply experts - did not expect this mishap. Always 1 of 10 good ideas fails for an unexpected reason. This is the one. However, WELL DONE(!) Affinity or Serif - whoever is resposible for this! I like what you do and the way you do it.
Cheers from Germany.

Sorry for the typos (which I've now corrected), I've had a week off. Please give a few weeks to get back up to optimum speed 

Sorry for the typos (which I've now corrected), I've had a week off. Please give a few weeks to get back up to optimum speed 

Hi @AG051,
Could you please contact the team over at affinityorders@serif.com directly.
If you could provide them with as much info about your order as you can, they will be able to look in to this further for you.

Sorry for the typos (which I've now corrected), I've had a week off. Please give a few weeks to get back up to optimum speed 

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