Please Cancel my New Subscription and refund my payment method. Please confirm when this is done.

[Linnie F]

Same as above. I am not happy with the way this all works here. I woud appreceiate it if you would cancel my subscription and get back to me when this is done.

 

Thank You

Linda Fonseca (Linnie F)

 

[Alfred]

The licence fee for Affinity apps is a single payment for each major version, not a subscription. Please reply to @StevenS in your original thread.

 

[Linnie F]

Hi Alfred,day refind 

I have asked for a refund for my payment for Affinity V2. I dont understand what the issue is. It says there is a 30 day refund if not happy. I am not happy. Can you lead me to the correct avenue to make this happen ? 

Thank You,

Linnie F

 

 

[walt.farrell]

1 minute ago, Linnie F said:

I have asked for a refund for my payment for Affinity V2. I dont understand what the issue is. It says there is a 30 day refund if not happy. I am not happy. Can you lead me to the correct avenue to make this happen ? 

 

In your original topic, Serif was working with you to figure out the issue you described.

If you've given up on that, you can email affinityreturns@serif.com to arrange a refund, assuming you purchased within the past 14 days. (I'm not aware of anything that is 30 days except for the Trial period, before you purchase.)

Please note that both Alfred and I are users, not Serif staff. @StevenS, who first attempted to help you, is a Serif staff member.

[Alfred]

3 minutes ago, walt.farrell said:

you can email affinityreturns@serif.com to arrange a refund, assuming you purchased within the past 14 days

Please see https://store.serif.com/help/#returns

[Leilan]

I thought this was a one time fee how do I find out my log in to cancel I do not want to pay $50 a month 

[PaulEC]

Hi @Leilan

The Affinity apps are licenced with the payment of a one-time fee, there is no recurring subscription!
It might help if you could give us a link to the information that leads you to believe that there is some sort of subscription.
If you decide that you do want a refund, you need to email: affinityreturns@serif.com

[HCl]

.

[PaulEC]

Stands a chance – not just wrong information, but completely the wrong company!

[HCl]

.

[Felicia Warren]

Please cancel my subscription. 

[GarryP]

Welcome to the forums @Felicia Warren

As mentioned above, the Affinity applications are licenced through a one-off payment and there are no subscriptions to pay or cancel.

If you are paying a subscription for the Affinity software then I would suggest contacting Serif directly via email so they can look into that further and in private for you.

If you just want a refund then you can context the email address given earlier in this thread by PaulEC.

[PaulEC]

It might be worth checking that you have contacted the right company. This is a forum for users of Affinity software. (Developed by Serif, now owned by Canva.)
Apparently there are several other companies also called Affinity!

[Cornaldo cargill]

On 1/28/2025 at 4:47 AM, Felicia Warren said:

Please cancel my subscription. 🙏🏽

 

[Cornaldo cargill]

Just need you to cancel my subscription please 🙏🏽 

[Komatös]

Hello @Cornaldo cargill and welcome to the forums.

You have been scammed, but not by Serif. Please call your bank to stop the fraud and any further debits.

They have probably taken out a subscription of some kind here: https://www.regions.com/personal-banking

 

[Tara greggs]

I have asked to cancel my subscription over a month ago and I’m still being charged I am extremely annoyed and not happy as I thought this was handled and it is not unfortunately. I’ve even considered talking to my bank about this and just getting a new card to stop money from coming out. This is honestly ridiculous

[Komatös]

Hello @Tara greggs and welcome to the forums.

Please read here from Google Help

https://support.google.com/paymentscenter/answer/9074244?hl=en

[walt.farrell]

9 hours ago, Tara greggs said:

I have asked to cancel my subscription over a month ago and I’m still being charged I am extremely annoyed and not happy as I thought this was handled and it is not unfortunately. I’ve even considered talking to my bank about this and just getting a new card to stop money from coming out. This is honestly ridiculous

Welcome to the Affinity forums, Tara.

It's not clear from your post who you asked to cancel your subscription, but there are no subscriptions to the Affinity products. They are all single-purchase for the application licenses, so if you're getting billed for something named Affinity it is not coming from Serif, and is not for the Affinity software.

[Alfred]

10 hours ago, Tara greggs said:

I’ve even considered talking to my bank about this

Why haven’t you actually contacted your bank, instead of merely considering doing so? You say “even considered” as if it’s an extreme measure, but if you’re being scammed then you should (in my humble opinion) be taking extreme measures! If you talk to your bank you can tell them that the payments are unauthorized and instruct them not to make any further payments to that particular payee.