Please Cancel my New Subscription and refund my payment method. Please confirm when this is done.

[Linnie F]

Same as above. I am not happy with the way this all works here. I woud appreceiate it if you would cancel my subscription and get back to me when this is done.

 

Thank You

Linda Fonseca (Linnie F)

 

[Alfred]

The licence fee for Affinity apps is a single payment for each major version, not a subscription. Please reply to @StevenS in your original thread.

 

[Linnie F]

Hi Alfred,day refind 

I have asked for a refund for my payment for Affinity V2. I dont understand what the issue is. It says there is a 30 day refund if not happy. I am not happy. Can you lead me to the correct avenue to make this happen ? 

Thank You,

Linnie F

 

 

[walt.farrell]

1 minute ago, Linnie F said:

I have asked for a refund for my payment for Affinity V2. I dont understand what the issue is. It says there is a 30 day refund if not happy. I am not happy. Can you lead me to the correct avenue to make this happen ? 

 

In your original topic, Serif was working with you to figure out the issue you described.

If you've given up on that, you can email affinityreturns@serif.com to arrange a refund, assuming you purchased within the past 14 days. (I'm not aware of anything that is 30 days except for the Trial period, before you purchase.)

Please note that both Alfred and I are users, not Serif staff. @StevenS, who first attempted to help you, is a Serif staff member.

[Alfred]

3 minutes ago, walt.farrell said:

you can email affinityreturns@serif.com to arrange a refund, assuming you purchased within the past 14 days

Please see https://store.serif.com/help/#returns