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Andrew Tang

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  1. You need to turn on 'On-screen modifiers keys' underneath the 'Interface' tab in Preferences.
  2. The first issue will be fixed in the next beta and will no longer be a long press. Thanks for your help.
  3. We have located the issue and have put in a fix for the next beta. Thanks for your help.
  4. Is this iCloud drive or a different type of drive storage? If it is a different cloud storage (ie DropBox), make sure that you are updated to the latest version and to run that app once and that you are logged in properly.
  5. There seem to be something wrong with touches for gestures. We will fix it for the next beta.
  6. Hi lucarubino, Sorry that the beta isn't working well for you. Are you using the Apple Pencil? If so, please turn off 'Touch for gestures only' (Preferences (Cog in top right corner) > Tools) as I suspect our gestures aren't working with that setting properly anymore. Andy
  7. Hi, the white background flash for Help is a known bug. There are two Cloud buttons because one is an import and the other is open in-place. We have both otherwise certain Drives (ie Amazon) don't show up in certain modes because they don't support in-place opening. We will probably change the icon to differentiate it more.
  8. I took a quick look into this and it's because we open files in-place now as opposed to just importing it. This requires apps like Amazon Drive to fully support the Files app which it hasn't yet. Both DropBox, and Google Drive do, OneDrive will show up but doesn't really support the full functionality of Files. Unfortunately, this requires Amazon to update their app. I will probably put in an Import from iCloud as an extra option somewhere but you still can't export into Amazon Drive until Amazon update their app. As far as I can see there's no way to actually put files into Amazon Drive from the Files app, no paste option nor will drag-drop work.
  9. Hi,


    I've noticed your post about the font issue. Is it possible you can send the font file to atang+support@seriflabs.com (or attach it to a PM message). We will only use it for fixing this issue and remove it from our systems afterwards.




  10. Andrew,

    Affinity working well up to today. Suddenly the selected photo to open does not appear on the main screen. Can you help please.

  11. hi andrew,i am new to affinity and trying to send my images to disc but struggling is there anything you can do to help or give me any tips?

    thanks paul

    1. Patrick Connor

      Patrick Connor

      Please ask questions like this in the public Questions forum where any member of staff can answer it, not here in the users status area

  12. Andy


    I have been following the portrait video and none of the tools (frequency, Inpainting and paintbrush for quick masking appear to be working. I am using a developed NEF file and following the tutorial to the letter. I am using an iMac pro. Affinity Photo 1.5.2

  13. This looks like an issue with iOS 11. The beta allows you to save a copy to any cloud storage (DropBox, GoogleDrive, One Drive etc) with a 'Locations' button in the top left of the Save panel in iOS 10. However, it looks like they've removed this button for iOS 11. Whether this is intentional or not, we'll probably have to wait for the release version to find out. Edit: At the moment you will need to use the Files app and choose Share (no drag and drop support for external locations) to copy it to your other cloud storage.
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