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Andrew Tang

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About Andrew Tang

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  1. Hi, Can you check your Privacy settings in macOS Preferences > Security & Privacy > Privacy Tab On the left choose 'Files and Folders', and on the right side you should see Affinity Photo. Make sure you have given access to the Documents Folder, iCloud Drive and anywhere else you allow the app to have access.
  2. Andrew Tang

    Color RGB Hex code difficulty

    @galactichippo If you can send us the document with the object that shows the wrong hex value, then that might help in solving this mystery! Thanks.
  3. Looks like a bug where it imported it the swatches in reverse order. I will also take a look at the naming issue.
  4. Andrew Tang

    Crash on print Build 11

    Yes please. Also can you give us the OS version you are running it on. Thanks.
  5. Andrew Tang

    Appearance Panel delete option does not work

    This should all be fixed in the next beta! No worries.
  6. Andrew Tang

    Opening Pictures in AP

    If your Photo Library is blanked from Affinity Photo, it usually means it (Affinity Photo) doesn't have any permissions to access the Photo Library. Make sure it's turned on in iPad Settings > Photo > Allow Photo to Access > Read and Write
  7. Andrew Tang

    IOS 11 Problems with Affinity Photo

    Yes this will be issue. I've noticed iOS11 App Store seems to be a bit wonky with detecting and updating apps at the moment as I've had the same issues with a few apps now. You can force this update by deleting the app and re-downloading it but please be aware you need to offload and save your internal documents to the iCloud otherwise you will lose your work by deleting the app.
  8. Andrew Tang

    IOS 11 Problems with Affinity Photo

    What format is that image you are dragging? Also, make sure you do have version 1.6.5.61 which will be shown in the Preference panel (cog icon in the top right).
  9. Andrew Tang

    Issue when pasting Japanese text

    This may be a font issue if you are getting squares. Try changing to a supported Japanese font to see if it will make a difference?
  10. Apple Photos can convert your image to JPEG especially if you have told it to 'optimise'. The only way to bypass that is to tell it to 'Keep Originals', and to use the Apple Photos iCloud storage system, Especially in iOS11 where it will store HEIF internally, but give you the JPEG when asked by any application, or dragged to the desktop. You can always use any cloud storage system (iCloud, DropBox, OneDrive, Google Drive etc) to store your RAW files and so ensure it never gets converted.
  11. Hi Matthewob, That sample photo you've attached is not a RAW file even though it has a CR2 extension. You can verify this by using the MacOS "Preview" app to view it and use 'Tools > Show Inspector' to see that it is a JPEG file. Have you already processed the image before hand? Andy
  12. If "Optimise iPad Storage" is on, it will not load the RAW image from the Photos library.
  13. Andrew Tang

    App Crash on Photo Access

    I apologise for the lack of response. We don't always have time to reply to every post but we do read them. It is also unfortunately bank holiday weekend for us so most of the team are in the sun. Thanks for your report and we will be looking into the issue. For now, you can try going into your 'iPad settings > Photos & Camera > Optimise iPad Storage' to see if it helps.
  14. We've have located the issue and a fixed have been made so will be available in the next update.
  15. Can you give use the model of your Canon camera? Also does it display the RAW icon in the Photo library?
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