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Andrew Tang

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About Andrew Tang

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    Fixer

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  1. u_0i started following Andrew Tang
  2.    fde101 reacted to a post in a topic: Affinity Photo Customer Beta (1.8.4.183)
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  13. Andrew Tang
    Hi, Can you check your Privacy settings in macOS Preferences > Security & Privacy > Privacy Tab On the left choose 'Files and Folders', and on the right side you should see Affinity Photo. Make sure you have given access to the Documents Folder, iCloud Drive and anywhere else you allow the app to have access.
  14.    GalacticQuokka reacted to a post in a topic: Rotate Gradients
  15.    Andrew Tang reacted to a post in a topic: Problems with Nix Collection 2 (updating fonts)
  16.    Andrew Tang reacted to a post in a topic: Poor RGB Hex value modification behaviour [1.7.1.139]
  17.    Andrew Tang reacted to a post in a topic: Before I test 1.7.1 beta, I want to say thanks
  18.    Andrew Tang reacted to a post in a topic: changing fonts crashes
  19. Pauls started following Andrew Tang
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  23.    Andrew Tang reacted to a post in a topic: Affinity Photo Beta for iPad (1.6.7 - Release Candidate 2)
  24.    Andrew Tang reacted to a post in a topic: Affinity Photo Beta for iPad (1.6.7 - Release Candidate 1)
  25.    Andrew Tang reacted to a post in a topic: Affinity Photo Beta for iPad (1.6.7 - Beta 4)
  26. Andrew Tang
    If your Photo Library is blanked from Affinity Photo, it usually means it (Affinity Photo) doesn't have any permissions to access the Photo Library. Make sure it's turned on in iPad Settings > Photo > Allow Photo to Access > Read and Write
  27. Andrew Tang

    Hi,

     

    I've noticed your post about the font issue. Is it possible you can send the font file to atang+support@seriflabs.com (or attach it to a PM message). We will only use it for fixing this issue and remove it from our systems afterwards.

     

    Thanks,

    Andy

  28. Davidbez

    Andrew,

    Affinity working well up to today. Suddenly the selected photo to open does not appear on the main screen. Can you help please.

  29. paul long

    hi andrew,i am new to affinity and trying to send my images to disc but struggling is there anything you can do to help or give me any tips?

    thanks paul

    1. Patrick Connor

      Patrick Connor

      Please ask questions like this in the public Questions forum where any member of staff can answer it, not here in the users status area

  30. Andrew Tang
    Yes this will be issue. I've noticed iOS11 App Store seems to be a bit wonky with detecting and updating apps at the moment as I've had the same issues with a few apps now. You can force this update by deleting the app and re-downloading it but please be aware you need to offload and save your internal documents to the iCloud otherwise you will lose your work by deleting the app.
  31. Andrew Tang
    What format is that image you are dragging? Also, make sure you do have version 1.6.5.61 which will be shown in the Preference panel (cog icon in the top right).
  32. Adie5458

    Andy

     

    I have been following the portrait video and none of the tools (frequency, Inpainting and paintbrush for quick masking appear to be working. I am using a developed NEF file and following the tutorial to the letter. I am using an iMac pro. Affinity Photo 1.5.2

  33. Andrew Tang
    This may be a font issue if you are getting squares. Try changing to a supported Japanese font to see if it will make a difference?
  34. Andrew Tang
    Apple Photos can convert your image to JPEG especially if you have told it to 'optimise'. The only way to bypass that is to tell it to 'Keep Originals', and to use the Apple Photos iCloud storage system, Especially in iOS11 where it will store HEIF internally, but give you the JPEG when asked by any application, or dragged to the desktop. You can always use any cloud storage system (iCloud, DropBox, OneDrive, Google Drive etc) to store your RAW files and so ensure it never gets converted.
  35. Andrew Tang
    Hi Matthewob, That sample photo you've attached is not a RAW file even though it has a CR2 extension. You can verify this by using the MacOS "Preview" app to view it and use 'Tools > Show Inspector' to see that it is a JPEG file. Have you already processed the image before hand? Andy
  36. Andrew Tang
    If "Optimise iPad Storage" is on, it will not load the RAW image from the Photos library.
  37. Andrew Tang
    I apologise for the lack of response. We don't always have time to reply to every post but we do read them. It is also unfortunately bank holiday weekend for us so most of the team are in the sun. Thanks for your report and we will be looking into the issue. For now, you can try going into your 'iPad settings > Photos & Camera > Optimise iPad Storage' to see if it helps.
  38. Andrew Tang
    We've have located the issue and a fixed have been made so will be available in the next update.
  39. Andrew Tang
    Can you give use the model of your Canon camera? Also does it display the RAW icon in the Photo library?
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