Jump to content

Andrew Tang

Moderators
 View Profile  See their activity

  • Content Count

    694

  • Joined

  • Last visited

Community Reputation

380 Excellent

See reputation activity

About Andrew Tang

  • Rank
    Fixer

Profile Information

  • Gender
    Not Telling

Recent Profile Visitors

2,656 profile views
  1. u_0i started following Andrew Tang
  2.    fde101 reacted to a post in a topic: Affinity Photo Customer Beta (1.8.4.183)
  3.    Chris B reacted to a post in a topic: Affinity Photo Customer Beta (1.8.4.183)
  4.    IPv6 reacted to a post in a topic: Affinity Photo Customer Beta (1.8.4.183)
  5. Andrew Tang
    Any chance you could clue me in on this one? It doesn't seem any different to me... is it only relevant to certain types of layers or something? It's one of those improvement that I'm hoping will have no noticeable difference to the majority of users. When it works it should be invisible. Basically, if your node is a child object, it will attempt to keep it within the same parent (keeping it inside the group if possible) no matter where you initiate the drag.
  6. Seneca started following Andrew Tang
  7.    madhousenetwork reacted to a post in a topic: Changing Brush Size Affinity Designer
  8. SPaceBar started following Andrew Tang
  9. Johannes started following Andrew Tang
  10.    pixelramen reacted to a post in a topic: Introduce Yourself
  11.    syuilo reacted to a post in a topic: How to save and reuse gradients?
  12.    Shane D reacted to a post in a topic: Introduce Yourself
  13.    alexanderklar reacted to a post in a topic: Introduce Yourself
  14. Andrew Tang
    Hi, Can you check your Privacy settings in macOS Preferences > Security & Privacy > Privacy Tab On the left choose 'Files and Folders', and on the right side you should see Affinity Photo. Make sure you have given access to the Documents Folder, iCloud Drive and anywhere else you allow the app to have access.
  15.    GalacticQuokka reacted to a post in a topic: Rotate Gradients
  16.    Andrew Tang reacted to a post in a topic: Problems with Nix Collection 2 (updating fonts)
  17.    Andrew Tang reacted to a post in a topic: Poor RGB Hex value modification behaviour [1.7.1.139]
  18.    Andrew Tang reacted to a post in a topic: Before I test 1.7.1 beta, I want to say thanks
  19.    Patrick Connor reacted to a post in a topic: Color RGB Hex code difficulty
  20.    Andrew Tang reacted to a post in a topic: changing fonts crashes
  21.    Andrew Tang reacted to a post in a topic: Affinity Designer Customer Beta (1.7.0.5)
  22.    Andrew Tang reacted to a post in a topic: Affinity Designer Customer Beta (1.7.0.5)
  23.    Andrew Tang reacted to a post in a topic: Japanese Input bug
  24. Pauls started following Andrew Tang
  25. Sean P started following Andrew Tang
  26. Tayyip Kaynar started following Andrew Tang
  27. MEB started following Andrew Tang
  28.    Andrew Tang reacted to a post in a topic: Affinity Photo Beta for iPad (1.6.7 - Release Candidate 2)
  29.    Andrew Tang reacted to a post in a topic: Affinity Photo Beta for iPad (1.6.7 - Release Candidate 1)
  30.    Andrew Tang reacted to a post in a topic: Affinity Photo Beta for iPad (1.6.7 - Beta 4)
  31. Andrew Tang
    If your Photo Library is blanked from Affinity Photo, it usually means it (Affinity Photo) doesn't have any permissions to access the Photo Library. Make sure it's turned on in iPad Settings > Photo > Allow Photo to Access > Read and Write
  32. Andrew Tang

    Hi,

     

    I've noticed your post about the font issue. Is it possible you can send the font file to atang+support@seriflabs.com (or attach it to a PM message). We will only use it for fixing this issue and remove it from our systems afterwards.

     

    Thanks,

    Andy

  33. Davidbez

    Andrew,

    Affinity working well up to today. Suddenly the selected photo to open does not appear on the main screen. Can you help please.

  34. paul long

    hi andrew,i am new to affinity and trying to send my images to disc but struggling is there anything you can do to help or give me any tips?

    thanks paul

    1. Patrick Connor

      Patrick Connor

      Please ask questions like this in the public Questions forum where any member of staff can answer it, not here in the users status area

  35. Andrew Tang
    Yes this will be issue. I've noticed iOS11 App Store seems to be a bit wonky with detecting and updating apps at the moment as I've had the same issues with a few apps now. You can force this update by deleting the app and re-downloading it but please be aware you need to offload and save your internal documents to the iCloud otherwise you will lose your work by deleting the app.
  36. Andrew Tang
    What format is that image you are dragging? Also, make sure you do have version 1.6.5.61 which will be shown in the Preference panel (cog icon in the top right).
  37. Adie5458

    Andy

     

    I have been following the portrait video and none of the tools (frequency, Inpainting and paintbrush for quick masking appear to be working. I am using a developed NEF file and following the tutorial to the letter. I am using an iMac pro. Affinity Photo 1.5.2

  38. Andrew Tang
    This may be a font issue if you are getting squares. Try changing to a supported Japanese font to see if it will make a difference?
  39. Andrew Tang
    Apple Photos can convert your image to JPEG especially if you have told it to 'optimise'. The only way to bypass that is to tell it to 'Keep Originals', and to use the Apple Photos iCloud storage system, Especially in iOS11 where it will store HEIF internally, but give you the JPEG when asked by any application, or dragged to the desktop. You can always use any cloud storage system (iCloud, DropBox, OneDrive, Google Drive etc) to store your RAW files and so ensure it never gets converted.
  40. Andrew Tang
    Hi Matthewob, That sample photo you've attached is not a RAW file even though it has a CR2 extension. You can verify this by using the MacOS "Preview" app to view it and use 'Tools > Show Inspector' to see that it is a JPEG file. Have you already processed the image before hand? Andy
  41. Andrew Tang
    If "Optimise iPad Storage" is on, it will not load the RAW image from the Photos library.
  42. Andrew Tang
    I apologise for the lack of response. We don't always have time to reply to every post but we do read them. It is also unfortunately bank holiday weekend for us so most of the team are in the sun. Thanks for your report and we will be looking into the issue. For now, you can try going into your 'iPad settings > Photos & Camera > Optimise iPad Storage' to see if it helps.
  43. Andrew Tang
    We've have located the issue and a fixed have been made so will be available in the next update.
×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.

  I accept